Luther Kia of Inver Grove

Bait and Switch'd Let me start by saying I purchased a vehicle from this dealership in 2015 and it was a great experience and I loved them. Fast forward to Aug 2019 Let me start by saying I purchased a vehicle from this dealership in 2015 and it was a great experience and I loved them. Fast forward to Aug 2019, I was looking at getting a Nissan Leaf. They had a 2018 they were selling as new. They never went over numbers with me until we were in the business office already signing paperwork, meaning they had already done a hard pull on my credit. They started the business office meeting saying I had perfect credit, and then tried to tell me the high interest rate on the loan was due to credit problems, not the fact that they were financing the car as used, though they were selling it as new. I left without buying the car, and received a letter from one of the banks that I was denied for a loan with them. Upon contacting the bank, they started that Luther was selling the car for more than it was worth. I will never buy another car from this dealership. Even now, in October, I am getting letters from other banks stating the same thing, where Luther was valuing the car for more than it was worth. Never. Again. More

Very friendly, efficient Very friendly, quick service. Appreciate the $5 charge for my 1st oil change and was surprised and happy to get my much needed car washed! Very friendly, quick service. Appreciate the $5 charge for my 1st oil change and was surprised and happy to get my much needed car washed! More

Excellent service. The salesmen were very helpful. He asked what color I was looking for. What I wanted in a car. He then went and found it. The salesmen were very helpful. He asked what color I was looking for. What I wanted in a car. He then went and found it. More

Colin Kufaul Advisor Colin Kufaul always makes service an easy straightforward experience for our 2 vehicles. He knows us by name and our driving habits and needs Advisor Colin Kufaul always makes service an easy straightforward experience for our 2 vehicles. He knows us by name and our driving habits and needs. More

Great experience! Went in a bit nervous I would be hassled to no end. Came out feeling like I had just had a conversation with a friend. Phil and Dale were great, I c Went in a bit nervous I would be hassled to no end. Came out feeling like I had just had a conversation with a friend. Phil and Dale were great, I couldn't have hoped for better! More

Excellent experience Had a great experience at Luther Kia. This is my 4th lease with them. The sales rep knows what I want and knows I need to stay within my budget. I Had a great experience at Luther Kia. This is my 4th lease with them. The sales rep knows what I want and knows I need to stay within my budget. I am very happy with my new 2019 Kia Optima S. More

Great Nice people. Quick service. Free car wash. Clean washroom. Good TV SELECTION good demos in showroom good snacks and coffee and condiments. Well dress Nice people. Quick service. Free car wash. Clean washroom. Good TV SELECTION good demos in showroom good snacks and coffee and condiments. Well dressed greeters More

The Effortless Experience Customer service is key to retaining business and creating growth. My most recent visit started with a smile and a recap of service to be provided by Customer service is key to retaining business and creating growth. My most recent visit started with a smile and a recap of service to be provided by Nik. His attention to detail and summarization of what to expect was clear, concise and pleasantly conveyed. Thereafter, Adam followed up during the servicing of my vehicle to ensure I understood a problem that was to be addressed. It was at this point that Adam realized I was not keen or pleased with what I was hearing. He immediately course corrected in the name of customer satisfaction. I can tell you that the extra effort he took meant a lot and as a result Luther Nissan Kia of Inver Grove has a loyal returning customer. More

Recall Appointment was easy to make and Adam was quite pleasant in advising me as to the reason I had a recall on my vehicle. He was able to get me in the n Appointment was easy to make and Adam was quite pleasant in advising me as to the reason I had a recall on my vehicle. He was able to get me in the next morning and car was promised back to me in a timely manner!!! More

Fantastic Service! From my very first step in the wrong door (my own fault) I was impressed. I was lead to the right service area and was promptly helped by a service te From my very first step in the wrong door (my own fault) I was impressed. I was lead to the right service area and was promptly helped by a service tech. I can't remember his name , but he was very nice and informative. It was brought to my attention that I had a few recalls on my car in addition to the reason I was bringing it in. The length of time to fix was going to be longer than I anticipated and he offered me a rental until my car was done. Of course it was a brand new 2019 Kia Optima with 5,000 miles on it, well played :) I was in a pinch to get my car fixed, I am not from the area but relocating here and I had to make a trip home in just 2 days. As soon as my car was finished I was notified via text and then received an email with my invoice. I paid online which made the process even faster when I went to pick up my car. Every single person that I had contact with was genuinely kind, ready and willing to help. You have gained a new customer all the way from Omaha, NE. Keep up the good work :) More