Luther Kia of Inver Grove

Timely I like the tables in the Hallway to wait while your vehicle is being worked on and that when finish they wash the car and do an heads up inspection to I like the tables in the Hallway to wait while your vehicle is being worked on and that when finish they wash the car and do an heads up inspection to see if anything is need of repairs. More

Great work! Had some warranty (recall) work done - little stuff. Got in and out quickly. Staff was mindful of my inconvenience and offered rental. I had planne Had some warranty (recall) work done - little stuff. Got in and out quickly. Staff was mindful of my inconvenience and offered rental. I had planned to stay and used Luther's internet to get some work done. Was out in about an hour. Easy, necessary and not a hassle. Thanks Luther. More

Service Always timely and efficient. They always provide information and explain what needs to be done and why we need it. ill continue here for our car s Always timely and efficient. They always provide information and explain what needs to be done and why we need it. ill continue here for our car servicing. More

Scott always does a great job finding the vehicles I'm looking for. That's why I keep coming back. I highly recommend Scott Holerud! looking for. That's why I keep coming back. I highly recommend Scott Holerud! More

Oil Change Service rep was very friendly, and the issues were addressed promptly Oil change, and tire rotation plus fixed a loose piece of trim on the passenger Service rep was very friendly, and the issues were addressed promptly Oil change, and tire rotation plus fixed a loose piece of trim on the passenger front seat More

Extremely helpful and kind. He answered all of my questions (even the dumb ones 😊) and made sure I was happy with my purchase. Would definitely recommend. questions (even the dumb ones 😊) and made sure I was happy with my purchase. Would definitely recommend. More

Poor customer service skills. We purchased a Kia certified preowned Sorento in August 2019. It broke down in October. Luther had the vehicle for two months and we had to call for We purchased a Kia certified preowned Sorento in August 2019. It broke down in October. Luther had the vehicle for two months and we had to call for updates. When the electrical problem was fixed, they returned it to us with a missing bracket in the dash and a splash panel that wasn’t attached so back we went. On vacation in Texas in February the electrical problem occurred again and we had the car towed to a local Kia dealer. I called Luther Kia asking for help with that dealership. I was dismissed and treated rudely while I was stranded. No empathy or compassion. This dealership lacks the customer service skills to deal with an escalated situation. More

Matt was amazing and Luther was amazing. Way better then the other dealer I bought 2 new cars from!! Will recommend Luther to everybody from now on. You have a life long Luther person now! the other dealer I bought 2 new cars from!! Will recommend Luther to everybody from now on. You have a life long Luther person now! More

They always make me feel comfortable and provide excellent customer service! They are polite and efficient. Things are explained to me, when I want to purchase it lease a vehicle. excellent customer service! They are polite and efficient. Things are explained to me, when I want to purchase it lease a vehicle. More

Easy Purchase Dennis was easy to work with and was transparent with everything about the vehicle I purchased. Dale walked me through the paperwork to complete the t Dennis was easy to work with and was transparent with everything about the vehicle I purchased. Dale walked me through the paperwork to complete the transaction. Both were easy to talk to and I never felt pressured during the process. More