Luther Kia of Bloomington - Service Center

Crap service at the so called "service center" Night and day difference in customer service between Kia Bloomington vs Kia Inver Grove Heights. Purchased Kia soul in 2013 that now has 58,000 miles Night and day difference in customer service between Kia Bloomington vs Kia Inver Grove Heights. Purchased Kia soul in 2013 that now has 58,000 miles and is mysteriously burning 1 quart oil every 3000 mi. Brought it in to Bloomington location and the service tech told me it might not be covered by warranty because I have had the oil changed outside the dealership and because it may take another 3000 mi to prove it's burning oil, which would exceed the 60,000 warranty. He wanted to charge me $160 to "diagnose the issue." I bolted and went to Inver Grove location, where the technician thoroughly described the diagnosis process, put my mind at ease regarding the warranty (since this repair would likely be covered under the 100,000 mi powertrain warranty) and charged me NOTHING! This is just the latest example in a pattern of poor interactions with service reps at Bloomington location when I went there to handle a recalls and flat tire. Service reps overcharge, are poorly informed, and are terrible communicators. STEER CLEAR OF KIA BLOOMINGTON AND GO TO IGH INTSTEAD! More

Poor customer service, great vehicle I bought a Kia Sorento in March of 2017. I love the vehicle, it is spacious, easy to handle and good gas mileage. I have only had one issue with the I bought a Kia Sorento in March of 2017. I love the vehicle, it is spacious, easy to handle and good gas mileage. I have only had one issue with the vehicle. When it sits for a few days, the battery dies. I bought the vehicle with a warranty and bought an additional warranty for the vehicle. Since March there were 2 instances of being out of town and returning to a vehicle that won't start. After towing it to a dealer, it was determined that there was an electrical issue (at the Inver Grove Kia) but the exact issue was not found so it could not be fixed. Again, after returning from out of town the vehicle won't start again. After over 4 hours of talking with 2 different Kia dealerships and the roadside service, there is still no resolution. Each time I speak with a different person I get a different answer, nothing is consistent and the customer service is inadequate for such a large dealership. I highly recommend this vehicle but I suggest you proceed with caution and low expectations if buying from this dealership. More

I will never buy from a Luther again I’ve had issues with my used car I bought with them from day one. I’ve only had my car a year and I’m still fixing the issues on the car. We brought i I’ve had issues with my used car I bought with them from day one. I’ve only had my car a year and I’m still fixing the issues on the car. We brought it in because when I got my oil changed, they said there was a leak. So we brought it to Luther under their warranty. They insisted there was no oil leak. Once again, we were told that there was an oil leak in the same spot. But now we aren’t under warranty. They scam us so they don’t have to fix what was their problem to fix. Never will buy from another Luther ever again. Poor excuse of a dealership. We’ve also had issues with our radio they said they fixed, but it’s still doing the same thing and I’ve been having to waste hours traveling to them to attempt to fix this car with them. We are still trying to fix this issue a year later. More

Great Service The Service Dept rectified the problem I was having with balancing the tires properly, to make sure that I was fully satisfied. I really appreciate th The Service Dept rectified the problem I was having with balancing the tires properly, to make sure that I was fully satisfied. I really appreciate the level of service I get from Bloomington Luther KIA. More

They get it Have had my 2014 Sorento here for oil change to try it out and was so pleased I've been back many times. Joe noticed it was running a little off and a Have had my 2014 Sorento here for oil change to try it out and was so pleased I've been back many times. Joe noticed it was running a little off and asked me to schedule a time to have it looked at. Above and beyond and all covered under the warranty. Won my respect and my business! More

Love the employees I purchase a 2015 Kia Optima and it was my first experience getting a car off a lot. I loved every bit of the time I spent at Kia dealership in Bloomi I purchase a 2015 Kia Optima and it was my first experience getting a car off a lot. I loved every bit of the time I spent at Kia dealership in Bloomington I recomand that if you want a good car and you want the right people to sell it to you that cares about your needs and won't screw you over go to Luther Bloomington Kia's. I want to thank them for making me feel welcome I really appreciate y'all service !!!! More

Vehicle purchase My experience with kia was a very positive one. Everyone was very helpful and explain details very well. I recommend them to everyone that I know who My experience with kia was a very positive one. Everyone was very helpful and explain details very well. I recommend them to everyone that I know who is looking for a vehicle. More

Satisfied I had an issue that is being resolved fairly, I truly love my KIA Forte and hope to continue to do future business with Luther Bloomington KIA. The f I had an issue that is being resolved fairly, I truly love my KIA Forte and hope to continue to do future business with Luther Bloomington KIA. The folks that worked with me really made my experience a good one and really stepped up for me. Thank you to Dan Dingman, David Burns- MGMT and David Boogren, Duane Hayle- Service. More