Luther Kia of Bloomington - Service Center

Brandon listened to my requests and understood them, then performed them on time and the replaced items work better than the original equipment. I am extremely satisfied. Thank You! performed them on time and the replaced items work better than the original equipment. I am extremely satisfied. Thank You! More

The entire process from scheduling a visit over the phone, to dropping the car off for service, to receiving a receipt is made as efficient as possible without sacrificing pleasant customer service. phone, to dropping the car off for service, to receiving a receipt is made as efficient as possible without sacrificing pleasant customer service. More

Needed to take my Kia Sportage in for Registration for the Kia rebate and was treated like I was very important to Samantha, which was so sweet. Brandon, who had dealt with a previous service issue, reme the Kia rebate and was treated like I was very important to Samantha, which was so sweet. Brandon, who had dealt with a previous service issue, remembered me and the issue and made sure all was well. Also ran into James, the salesman who helped us when we purchased the car, and he remembered me even though it had been 6 months since we purchased the vehicle. Bloomington Kia is a wonderful dealer to do business with! We have had the best response and service from them that I've ever experienced! More

Everyone at Kia is super helpful and friendly. I always choose Luther Kia for my mini vans service. Thank you for great service once again. choose Luther Kia for my mini vans service. Thank you for great service once again. More

I bought my car in 2004 from Luther Dealer in Bloomington great sale. Had no problem with the car had it service there since 2004. Great car will bring another KIA again. great sale. Had no problem with the car had it service there since 2004. Great car will bring another KIA again. More

Servie is always great!!! They keep you informed along the way. I always feel welcome at Luther KIA. Keep up the good work. ooo ooo the way. I always feel welcome at Luther KIA. Keep up the good work. ooo ooo More

The service is always very thorough, honest, and promptly handled. The service department doesn't only handle issues with the cars maintenance that affect the technical/mechanical performance of the car, the handled. The service department doesn't only handle issues with the cars maintenance that affect the technical/mechanical performance of the car, they advise me about other safety issues that need to be handled by other automotive needs. My tires were getting low on the surface tread; Brad advised that I should look at new tires because of the messy winters we have. This involved my safety and didn't benefit Luther sales in any way. Knowing you can trust the staff is very important to me. More

Compared to my experience buying my Sorento from another Kia dealer in town, the service experience with Luther Kia in Bloomington was fantastic! Done faster than expected, the vacuumed my car (!), washed Kia dealer in town, the service experience with Luther Kia in Bloomington was fantastic! Done faster than expected, the vacuumed my car (!), washed it, and told me about things that Kia suggested needed attention. Excellent! More

I did appointment on same day,oil change done in 20 min. Was great!!!! I Just want you to send me promotions and coupons to my current address because i still get those on my old address. Was great!!!! I Just want you to send me promotions and coupons to my current address because i still get those on my old address. More

No issues with anyone we worked with for this service, so not a slam on the folks in the service department--just a big picture gripe basically. Ended up with a nail in one of the tires on our new '13 Optim not a slam on the folks in the service department--just a big picture gripe basically. Ended up with a nail in one of the tires on our new '13 Optima. Had it patched at a service station near us since it turns out the Optima has a hokey blow up patch kit from the factory. I'm sure it has to do with overall weight/mileage figures, but customers should be made aware of it which I wasn't when I bought it-basically my only real gripe with Kia/Luther thus far. I let customers know any issues I see in what is being offered, even if it's what I'm selling. They are ALWAYS thankful for it and it usually pays dividends at some point in some form. I requested to keep the "old" tire so that I could make a full size spare. The space is there in the trunk well for a full or even temp tire spare kit. I wonder if the dealership would consider offering up a spare tire kit on everything they send out the door. Pawning it off as a "factory" issue is weak. It's the dealer that is ultimately delivering the vehicle, not the factory. Blow up kits/roadside assistance etc are fine for many, but there are still some of us who know how to change a flat tire, can get on our way in 10 minutes and then have the tire patched at our convenience. Luther ordered the new tire and had it mounted which was good, although we were a bit surprised that Kia/Luther would not help us out in covering some of the tire replacement cost/mounting or at least offering a tire at cost vs. retail. Fortunately we had purchased the extended warranty which stepped up to the plate to cover up to $100 of replacement, yet we still covered the $45 above that--most of which was attributable to the retail cost of the tire which could easily have been forgiven. I don't see why a dealer doesn't see to it that a customer isn't asked to pay over and above a covered cost--provided by an extended warranty they sell--as a matter of courtesy. In the world of sales, it's always the little things that matter and a courtesy car wash wasn't worth $45. --Mike More