Luther Kia of Bloomington

Great service and great people!!! Everyone was very helpful and informative as well as patient! They were fast and efficient and worked hard to get me the best deal on my car loan! Ove Everyone was very helpful and informative as well as patient! They were fast and efficient and worked hard to get me the best deal on my car loan! Overall the people were awesome and I would recommend this dealership to friends and family! More

Great Service and Easy to Deal With Chris was able to find the car we wanted in a timely manner, and we were able to finalize the sale very quickly with him and Matt with the added featu Chris was able to find the car we wanted in a timely manner, and we were able to finalize the sale very quickly with him and Matt with the added features/items. Very easy process! More

So disappointed that I took the license plate holders off! Do not want to suggest folks go here. I will explain some facts and then how the experience impacted me/us. My first interaction with TJ was me ca Do not want to suggest folks go here. I will explain some facts and then how the experience impacted me/us. My first interaction with TJ was me calling to ask if the Dealership had any 2014 Forte’s that I could drive. He said, yes and he’d be happy to take me out in one. When I arrived at the Dealership TJ stated that there were no 2014; but, many 2015s. *This made me feel deceived and frustrated because I drove to Bloomington specifically to test drive a 2014 as I had test driven several 2015s elsewhere. While I spoke with TJ I told him my biggest concern was driving a Forte in the winter. He explained that he has performance cars he drives in the summer and that he drives a Forte in the winter with no trouble. *When my partner joined me a day later for a test drive TJ explained that he has winter tires on his Forte. Once again this left me feeling like TJ misrepresented what he was saying to me and said something different when it was the two of us. We went in to discuss the trade in of a 2004 MB C240 after having gotten a B.B. value for it. TJ offered us $750, which was thousands of dollars below the blue book value. He said he would be lucky to “recoup costs.” This seemed untrue; but we took him for his word (and have second guessed ourselves many time for it). We spoke with TJ about having upwards of $10,000 to put down if it would make a difference for our interest rate. He said, “No one leaves here unhappy with the interest rate they get.” We then spoke with the finance guy who told us a couple of loan options. We asked him how we could lower the interest rate and he gave us a couple more options. *We feel like we had expressed several times to TJ that we are flexible and want the lowest interest rate possible and that he either did not relay that to the finance person or did and the finance person ignored it. Either was disappointing and frustrating for us. We took the car home after TJ hopped in the car and asked what I would like to be shown. I asked for contacts to be downloaded and asked how to set the driver seat; but, TJ had people waiting for him to take a car for a ride and he said he didn’t really know how to do the chair and did I want him to take time to look it up? I saw the people waiting for him and told him I would figure it out myself. After we got home we realized that the floor mats that had been in the trunk were gone. I called TJ (though I was not thrilled for more interaction) and asked about the mats. He told me I should pick them up right away because he wouldn’t want them to be misplaced if I waited and got them at the same time as my license plates. I went to pick them up and he put them in the trunk. When I got home I went to put them in the car and they were dirty with lots of white discoloration on almost all sides. I then decided to work with Dan, the GM. I explained the above experiences and said that I would like new mats. He told me TJ would order them and then Dan himself would call to let me know when they are available for pick-up. I got a call from TJ regarding this pick-up. *More frustration and disappointment that now the boss was also not carrying through with what he offered though he said all the right things (“You are being heard.” We want to be able to positively impact your experience of the sale.) *We do not feel like either of those things are true. TJ also told me that what looks like two small rust stains on the hatchback were train dust and “should polish right out.” Since I noticed these shortly after I drove off the lot I asked him (and the GM) if they could take care of it. Brought the car to Bloomington and waited. Was led back to my car and TJ said, “I did the best I could. Those aren’t coming out.” *More disappointment and frustration! I also asked TJ for help with the hands free phone, which did not work for me. He tried it several times and got it to work a few of them. I am still having trouble with it and *feel stress and disappointment about the idea of having to call and interact with TJ or Dan again. And, lastly, we paid for a special windshield coating and were told that we would get a call in a week or two to make an appointment. It is June 20 and we have not been called by them yet. Now another call I have to make. *Leaves us feeling quite crappy, anxious, duped, and disappointed about the whole experience. More

Fun and easy This is the second car we bought from TJ Bradle at Luther Auto. Both times everything went smooth and easy. TJ was just great to work with. I recommen This is the second car we bought from TJ Bradle at Luther Auto. Both times everything went smooth and easy. TJ was just great to work with. I recommend both TJ and Luther Auto More

Great! Great service, stayed late and worked quickly to get us out the door. Mike was good at working with us and trying hard to get us to a price match. W Great service, stayed late and worked quickly to get us out the door. Mike was good at working with us and trying hard to get us to a price match. We noticed a couple of dents in the hood and Mike worked quickly to find another car without dents and scratches. We went home with a nice car!! More

T j was especially thorough and fair which was genuine. He followed through on his timelines and accommodated us throughout the process. This is the 4th car that we bought from Bloomington Kia, Go TJ He followed through on his timelines and accommodated us throughout the process. This is the 4th car that we bought from Bloomington Kia, Go TJ More

Mike patiently helped us find the car we needed. Mike listened to us and helped us find a good car at a good price, offering good ideas and alternatives all alone the way. He was very helpful. Mike listened to us and helped us find a good car at a good price, offering good ideas and alternatives all alone the way. He was very helpful. More

Top notch service Victor was very knowledgeable on the Kia brand and we felt zero pressure to purchase! Excellent customer service from start to finish!! Thank you Vi Victor was very knowledgeable on the Kia brand and we felt zero pressure to purchase! Excellent customer service from start to finish!! Thank you Victor More

Comfortable and informed Mike made us feel so comfortable with the whole experience. We were given all the information we needed to make the best choice for us. We were given Mike made us feel so comfortable with the whole experience. We were given all the information we needed to make the best choice for us. We were given space to discuss our decision on our own and didn't feel pushed at all. Justin, our finance person had the same attitude, letting us know all our options and showing patience with our decision making process. Overall great car buying experience, highly recommend. More

Excellent Sales Experience Prompt response to my questions. Did not push me to make a decision so they could have that sale. Compared other vehicles. Very down to earth. Prompt response to my questions. Did not push me to make a decision so they could have that sale. Compared other vehicles. Very down to earth. More