Luther Kia of Bloomington

I really connected with James on a personal level be because he was genuine honest and a Marine. He cares about the customer and wants to do well. I can appreciate that as most customers can. because he was genuine honest and a Marine. He cares about the customer and wants to do well. I can appreciate that as most customers can. More

Great service and everything was delivered as promised. I never felt pressured to buy anything and the staff was so nice. My wife was so happy with the Soul we purchased and Bayo our sales person was great t never felt pressured to buy anything and the staff was so nice. My wife was so happy with the Soul we purchased and Bayo our sales person was great to work with, he walked us through all of the features in our vehicle and made sure we stayed within out budget. I have to say Bayo was the friendliest sales person I've ever worked with. Adam did a great job finding the best financing available and he walked me through everything I didn't understand. We are definitely planning to purchase our next vehicle from Luther Kia in Bloomington. More

Wow, what a find to have working with me in purchasing my new car. Friendly, very thorough in his presentation and made me feel very comfortable when I needed to ask specific questions about the car, etc. new car. Friendly, very thorough in his presentation and made me feel very comfortable when I needed to ask specific questions about the car, etc. Was happy to have him work with me from start to finish which included joining in the closing of the purchase with my self and Dave Ramy. James, thank you. Know I can call on you for any help I might need in the future. More

Compared to my experience buying my Sorento from another Kia dealer in town, the service experience with Luther Kia in Bloomington was fantastic! Done faster than expected, the vacuumed my car (!), washed Kia dealer in town, the service experience with Luther Kia in Bloomington was fantastic! Done faster than expected, the vacuumed my car (!), washed it, and told me about things that Kia suggested needed attention. Excellent! More

Bayo was extremely professional and courteous. He is a very patient and informative salesman. I would highly recommend Bayo and Luther Kia! Their customer service is first class. very patient and informative salesman. I would highly recommend Bayo and Luther Kia! Their customer service is first class. More

I did appointment on same day,oil change done in 20 min. Was great!!!! I Just want you to send me promotions and coupons to my current address because i still get those on my old address. Was great!!!! I Just want you to send me promotions and coupons to my current address because i still get those on my old address. More

No issues with anyone we worked with for this service, so not a slam on the folks in the service department--just a big picture gripe basically. Ended up with a nail in one of the tires on our new '13 Optim not a slam on the folks in the service department--just a big picture gripe basically. Ended up with a nail in one of the tires on our new '13 Optima. Had it patched at a service station near us since it turns out the Optima has a hokey blow up patch kit from the factory. I'm sure it has to do with overall weight/mileage figures, but customers should be made aware of it which I wasn't when I bought it-basically my only real gripe with Kia/Luther thus far. I let customers know any issues I see in what is being offered, even if it's what I'm selling. They are ALWAYS thankful for it and it usually pays dividends at some point in some form. I requested to keep the "old" tire so that I could make a full size spare. The space is there in the trunk well for a full or even temp tire spare kit. I wonder if the dealership would consider offering up a spare tire kit on everything they send out the door. Pawning it off as a "factory" issue is weak. It's the dealer that is ultimately delivering the vehicle, not the factory. Blow up kits/roadside assistance etc are fine for many, but there are still some of us who know how to change a flat tire, can get on our way in 10 minutes and then have the tire patched at our convenience. Luther ordered the new tire and had it mounted which was good, although we were a bit surprised that Kia/Luther would not help us out in covering some of the tire replacement cost/mounting or at least offering a tire at cost vs. retail. Fortunately we had purchased the extended warranty which stepped up to the plate to cover up to $100 of replacement, yet we still covered the $45 above that--most of which was attributable to the retail cost of the tire which could easily have been forgiven. I don't see why a dealer doesn't see to it that a customer isn't asked to pay over and above a covered cost--provided by an extended warranty they sell--as a matter of courtesy. In the world of sales, it's always the little things that matter and a courtesy car wash wasn't worth $45. --Mike More

I traded in and bought a new car from Luther Kia of Bloomington, and I have to say that this was the best car buying experience I've ever had. I worked with Jamie Osmondson and felt very at ease throu Bloomington, and I have to say that this was the best car buying experience I've ever had. I worked with Jamie Osmondson and felt very at ease throughout the whole experience. He listened to what I had to say and asked a lot of questions in every effort to get me the right car and the best deal possible. He answered all my questions and then some. Took all the time necessary so that I felt comfortable with every step of the process. Found the whole experience to be exactly the way it should be- honest, clear, and forthcoming with no hidden fees, tricks, or anything shady. Will definitely be coming back! More

Friendly people, fast service. Keep up the good work..The shop was clean and neat, the man the handled my business was clean and neat, Lia people are keeping the new shop spotless. work..The shop was clean and neat, the man the handled my business was clean and neat, Lia people are keeping the new shop spotless. More

Our car process started in July and ended in November. With major life changes in the near future, my fiance and I wanted to downsize from 2 vehicles into one. We were working with budget restraints and p With major life changes in the near future, my fiance and I wanted to downsize from 2 vehicles into one. We were working with budget restraints and potentially a lot of negative equity. Finally in November we stopped into KIA in Bloomington about an hour before they closed, we were not expecting to buy a car that night. James, along with management and finance made sure they could do everything within their power to make our "dream" car a reality. 3 hours later we rode out of the lot in our brand new Optima. The staff really went above and beyond where words cannot explain. This location saved us hundreds of dollars in car payments a month, but their customer service and kindness is priceless. We will forever recommend KIA of Bloomington. I urge you to go check out what they have to offer today and don't be afraid to be honest with everything you have to work with because they will make anything and any situation work for you! More