Luther Kia of Bloomington

Kevin, Samantha, and James exceeded all of our expectations with their courtesy, knowledge , and performance. I would not hesitate to recommend them to family and friends. They placed us into a ve expectations with their courtesy, knowledge , and performance. I would not hesitate to recommend them to family and friends. They placed us into a vehicle that met all of your needs where quite a few other dealerships had failed! We also were impressed with the power of the Luther's dealership network in its ability to cross over to other brands of automobiles for parts and locations. Thanks, Jim & Tricia Humphrey More

All of the staff were very helpful and informative. They went above and beond to make this vehicle purchase possiable. They were very courtious and offered different options for me. went above and beond to make this vehicle purchase possiable. They were very courtious and offered different options for me. More

bloomington kia is the best dealer espically for a first time car buyer. made me feel very relaxed and confertable I love my new kia time car buyer. made me feel very relaxed and confertable I love my new kia More

I entered the dealership intending to purchase a used 2010 Kia Soul + but they gave such an outstanding trade-in value for my 2004 Honda CR-V that I was able to drive out with a NEW 2013 Kia Soul +! I l 2010 Kia Soul + but they gave such an outstanding trade-in value for my 2004 Honda CR-V that I was able to drive out with a NEW 2013 Kia Soul +! I love the car and they were so helpful without being pushy. AA+++ More

I found a 2006 Jeep Grand Cherokee listed at another Luther dealer location. Shawn Schmidt had it brought to the Luther Kia location for me to take a look at it. The vehicle was in good condition overal Luther dealer location. Shawn Schmidt had it brought to the Luther Kia location for me to take a look at it. The vehicle was in good condition overall. It also had the V8 and mileage in the range I was looking for. My trade was appraised and trade value of $7000 was agreed. The Jeep needed a new rear bumper cover and the retail price was correctly discounted at or around $700 for this. The deal was done and I was to return the next day to turn in my trade, pickup the Jeep, and pay the difference. I did return the next day after work. Shawn informed me that his used car sales manager Kevin Hood wanted to speak with me about my trade. When Mr. Hood sat down, he informed me that the price agreed for my trade value was now $5000. He also informed me that whom ever gave that appraisal for my trade had no authorization to do so. He was attempting to take advantage of me. This didn't work. I left the dealership. I did call Mr. Schmidt that evening and he was just as confused as myself. He asked me to return on Saturday when Adam Burns was working. I received a phone call on Friday that they were willing to give me $7000 for my trade. I again accepted and agreed to return on Saturday as planned. I did return on Saturday and met with Mr. Burns to complete the sale. Shawn walked me through the process and I was in and out relatively quickly. Making a major purchase make my head spin around. After I had some time with my newer vehicle I notice the interior was filthy. I had to remove the double sided sticky tape on the dash. I cleaned the windows that were coated with cigarette smoke. The paper towels were soaked with disgusting brown tar. The floor of the vehicle was also unacceptable. Never even vacuumed. I was able to hold the floor mat in a horizontal position and it didn't even bend. The cargo area had wood particles everywhere. It looked as if someone was transporting fire wood and didn't clean up the mess. The engine compartment was also not cleaned. It was filthy and leaves were stuck in all corners of the engine area. It is winter here, no leaves. The exterior was very clean and looked to be fully detailed. This is when I noticed the engine coolant was well below the add line on the overflow container. I am no mechanic, but if I notice this what else is wrong? I returned to pickup my plates and spoke with every manager at the dealer about the issues. I assumed it would be a no problem sir, we will get right on that for you. It was not. They want to argue about everything. I was worried that the vehicle was not properly inspected prior to sale. Dave Ramy went over the car with me. He wanted to debate everything that was wrong as well. He said that I had been driving the vehicle for 2 weeks and this could have all happened between now and then. I was forwarded to Kevin Hood. He was going to get me the inspection sheet from the original dealer. Where is my sheet? Why don't I have one? Probably because the vehicle was not inspected. Mr. Hood offered to fill the antifreeze and vacuum the vehicle. When you purchase a vehicle from a dealer there is reconditioning associated with the cost of the sale. They just put this in their pockets. These issues that were very simple and turned into a circus by the lackluster upper management of Luther Kia have not been resolved. *****Shawn Schmidt and Adam Burns are very respectable and I would highly recommend them to anyone. *****Kevin Hood, Ryan Radosevich, and Dave Ramy are the typical slimy representatives that give car dealerships a bad name. Do your homework, stick to your guns, and stay away from them. More

Brandon was so good to work with - probably the best experience I have had with an auto service department. He explained everything that they were going to look at and gave an estimate of the cost. Pa experience I have had with an auto service department. He explained everything that they were going to look at and gave an estimate of the cost. Part of our service was still under warranty and part was not. Brandon offered ways to reduce the cost of the 45,000 mile service and was able to get us a 10% off coupon from the website for installing new brakes. A part needed to be sent over night and he explained that to me. He called me several times to keep me advised of what was happening. When he called to tell me my car was ready, he offered to have someone pick me up at work. I was so please with the service I would definitely recommend this dealership to all of my friends and relatives. More

Spoke with Matt prior to coming into the dealership stating that i did not have a lot of time to be at the car lot. He assured me that he would get me out as soon as he could. Matt keep his word and I stating that i did not have a lot of time to be at the car lot. He assured me that he would get me out as soon as he could. Matt keep his word and I believe this is the first time I have left a dealership this quickly. I walk out with a new 2013 Sportage. Thanks Matt More

Exceptional service..Jamie and Dave were superb! ! Clean and professional atmosphere. I would highly reccomend tofamily and friends. Very knowledgeable Thanl you for making my dream come true and professional atmosphere. I would highly reccomend tofamily and friends. Very knowledgeable Thanl you for making my dream come true More

Each time I have my car serviced at Luther Bloomington Kia, I am impressed with the friendliness of the service advisors, their attention to detail, their diligence in keeping me updated, and their abilit Kia, I am impressed with the friendliness of the service advisors, their attention to detail, their diligence in keeping me updated, and their ability to explain issues in a language I understand. I will continue to recommend them and entrust my car to them. Keep up the great work! More

Jamie was awesome he help me find a car when I had no idea what to do or what was a good vehicle. He was very friendly and helpful I would tell everyone to go to Luther Kia and see jamia idea what to do or what was a good vehicle. He was very friendly and helpful I would tell everyone to go to Luther Kia and see jamia More