Luther INFINITI of Bloomington - Service Center

Lance gave a great description of the problem, delivered on time, and under budget. My car was clean when I got it back. Great job, Lance and team. on time, and under budget. My car was clean when I got it back. Great job, Lance and team. More

Lance was very helpful. He was also outstanding at communicating with me and following up. He was also outstanding at communicating with me and following up. More

Best service manager I ever had at any dealer including other Luther Dealer. This was exceptional servie other Luther Dealer. This was exceptional servie More

Great service and great service people! Easy access to a loaner car! Car was clean and washed when returned to me. Easy access to a loaner car! Car was clean and washed when returned to me. More

Great Service. On time. Good price. Courteous and timely. Would recommend this dealer and service leader. On time. Good price. Courteous and timely. Would recommend this dealer and service leader. More

Lance is amazing at his job. Top level customer service; listening, providing options, and ensuring happiness. Puts the customer first, going above and beyond to support workin Top level customer service; listening, providing options, and ensuring happiness. Puts the customer first, going above and beyond to support working schedules of others (offering to stay late) so I could drop off my vehicle for service. More

They will probably be the dealership I will considerate for my next car…This will probably in the coming 6 months. for my next car…This will probably in the coming 6 months. More

Rudy is the best service manager on this big blue planet earth. Exceptional customer service skills. earth. Exceptional customer service skills. More

My advisor was great. But again, I sat for over 2 hours for basically a car wash. No one seemed busy..just wandering around and talking badly about customers. But again, I sat for over 2 hours for basically a car wash. No one seemed busy..just wandering around and talking badly about customers. More

The overall service was good. I just have two concerns. I was contacted multiple times for the first services last Nov and was told I had to bring my car to the dealership by Jan I just have two concerns. I was contacted multiple times for the first services last Nov and was told I had to bring my car to the dealership by Jan. 15 because my car is a new purchased car and you need to take a look even the odometer reading has not reached to 8000 miles. The odometer readings were about 3200 miles during Nov. 2023 and 4300 miles last Wednesday, Jan. 17. When I took my car the the services last Wednesday, Jan. 17, my impression was nobody at the Services knows what is going on with my appointment. I felt that it was not proper for me to take my car to the services since the the odometer reading has not reached to 8000 miles. In other words, the disconnection between the text messages/phone calls and the in-person experience at the Services made me fell very disappointed. The second concern occurred while I was on the way back after the services. I felt so cold and then realized all the previous settings on my car were gone. Thanks. More