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Luther INFINITI of Bloomington - Service Center
Bloomington, MN
137 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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137 Reviews of Luther INFINITI of Bloomington - Service Center
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October 12, 2021
Best in class in sales and service not just because they are nice but because they truly care about your experience and want you to be happy when you leave. Great people great cars great combination! are nice but because they truly care about your experience and want you to be happy when you leave. Great people great cars great combination! More
by t2a12
Employees Worked With
Other Employees :
Taylor Ruehling
September 19, 2021
Was very happy with customer service and work done on my Infiniti. They gave me a loaner which was nice because it took a week to repair (over Labor Day) Infiniti. They gave me a loaner which was nice because it took a week to repair (over Labor Day) More
by jenjensen25
Employees Worked With
August 06, 2021
Lance once again was awesome! He made my appt, helped with getting my QX60 to the dealership and kept me informed from start to finish. Outstanding service from Lance and the whole team at Infiniti of Bl with getting my QX60 to the dealership and kept me informed from start to finish. Outstanding service from Lance and the whole team at Infiniti of Bloomington. Thank you and see you again soon More
by Larcher13
Employees Worked With
April 28, 2021
HUUUUGE shout out to Curt (Sales Mgr) for OUTSTANDING above AND beyond customer service. A few weeks back I drove my 2020 QX50 to Dealership w/an almost flat tire. Service Department was closed but Curt above AND beyond customer service. A few weeks back I drove my 2020 QX50 to Dealership w/an almost flat tire. Service Department was closed but Curt was able to provide me with a Loaner vehicle (THANK GOD) to get me thru the rest of the weekend. Again, thank you Curt for accommodating me as always. Would give TEN stars if it was an option. If your looking for an upgrade or just a newer vehicle, go see Curt, Nate AND Brad @ Luther Infiniti in Bloomington.... Denise Livingston-Rosse More
by Denise Livingston-Rosse
Employees Worked With
Other Employees :
BRAD MARR (5 STARS)
February 01, 2021
Oops I did it again! Came in for service and ended up buying another amazing vehicle from the amazing team here! They're the best! Seriously! Rudy, Steve, Brad, Chelsey, Taylor to name a few! Feels like buying another amazing vehicle from the amazing team here! They're the best! Seriously! Rudy, Steve, Brad, Chelsey, Taylor to name a few! Feels like home with the best family! More
by Keri
Employees Worked With
Other Employees :
Sebastian, Steve DiFiore, Taylor Ruehling, Chelsey Johnson
January 19, 2021
Rudy and Yvonne are wonderful to work with and I love my car but have had a disappointing experience with Infiniti Corporate and the credit card program I was introduced to when I purchased my car. Rudy too car but have had a disappointing experience with Infiniti Corporate and the credit card program I was introduced to when I purchased my car. Rudy took the time to deal with the situation, at his expense, and keep me and my family as happy customers. More
by mhaley5452
September 04, 2020
Excellent service experience! Brad was fantastic in helping coordinate some warranty items and Lance went above and beyond expectations to handle service items with warranty so I didn’t have to deal wi helping coordinate some warranty items and Lance went above and beyond expectations to handle service items with warranty so I didn’t have to deal with it. Would highly recommend this team. Thanks guys! More
by rileystroik
June 18, 2020
Incomplete service. After having a tire replaced the ‘flat tire’ buzzer and warming was not turned off, unacceptable. The inside of the vehicle was left extremely dirty except for the center council scr ‘flat tire’ buzzer and warming was not turned off, unacceptable. The inside of the vehicle was left extremely dirty except for the center council screen being wiped. This was exceptionally different from my last experience. The inside was cleaned to perfection. I have no issues with the dealer not washing my vehicle, but don’t do it once and then not the next time. You need a standard operating procedure so the customer does not experience different results based on the tech servicing your vehicle. When I brought the vehicle back into the bay to have the light turned off, I was severely questioned as to why I was back and “what’s my deal”. Terrible customer service and terrible overall experience as a customer. I wish I was not under warranty for the sole reason to not come back to this dealership. More
by Efritz123
Employees Worked With
May 05, 2020
Rudy was great to deal with, he told me what was needed to be fixed and showed me what I could hold off on...very honest. to be fixed and showed me what I could hold off on...very honest. More
by Bryan
Employees Worked With
March 04, 2020
What an incredible experience we had!!!! Just came in for an oil change and left with the best deal on our 2014 and left with a the 2020 Q50 of our DREAMS!!!! Highly recommend!!!!!! an oil change and left with the best deal on our 2014 and left with a the 2020 Q50 of our DREAMS!!!! Highly recommend!!!!!! More
by sorensmommy2003
