Luther INFINITI of Bloomington

The online process was very easy. I received an almost immediate response from the Sales Rep Aaron Olson who provided me with all the info I needed. The next day I got a call from financing, Taylor Ruehl immediate response from the Sales Rep Aaron Olson who provided me with all the info I needed. The next day I got a call from financing, Taylor Ruehling who was awesome. I was able to get in immediately, and was greeted warmly and treated very well. I was impressed by their handling of each detail (even though I was buying a used vehicle) and their willingness to work with me. I recently attempted to purchase a vehicle from another dealer and the experience there was horrible, so Luther Infiniti exceeded my expectations. The General Manager even took the time to speak with me. Overall, a wonderful experience from everyone I had contact with!!! Thank you for the great used car buying experience!!! More

Great sales and service experience at Luther INFINITI of Bloomington! I would highly recommend this location for purchasing and servicing a vehicle. Kyle, and the Infiniti team are amazing. Bloomington! I would highly recommend this location for purchasing and servicing a vehicle. Kyle, and the Infiniti team are amazing. More

From sales, to financing to the service department it's easy to place your trust with any one at Luther. We just purchased our second Infiniti from this dealer, their service department is unmatched to any easy to place your trust with any one at Luther. We just purchased our second Infiniti from this dealer, their service department is unmatched to any other dealer we have been to. Thank you, we appreciate not being another number. More

I just purchased my 3rd vehicle from Luther Infiniti and Steve DiFiore. Steve has always gone out of his way to help me. He listens to what I want/need and isn't pushy. He makes buying a car painless. He wi Steve DiFiore. Steve has always gone out of his way to help me. He listens to what I want/need and isn't pushy. He makes buying a car painless. He will go through all the information so you understand what you are buying. I won't go anywhere else- because of Steve. More

Excellent service experience! Brad was fantastic in helping coordinate some warranty items and Lance went above and beyond expectations to handle service items with warranty so I didn’t have to deal wi helping coordinate some warranty items and Lance went above and beyond expectations to handle service items with warranty so I didn’t have to deal with it. Would highly recommend this team. Thanks guys! More

Tony did a great job of keeping his eyes open for a used vehicle to replace my previous one that was totaled. Test drive and taking delivery was a smooth experience. He was very helpful and informative ever vehicle to replace my previous one that was totaled. Test drive and taking delivery was a smooth experience. He was very helpful and informative every step of the way. Aaron was helpful as well when Tony was out of the office. More

Right from the start, Steve Difiori was communicative, efficient, and flexible. The same hour that I put in an inquiry on a car, he had reached out and even sent a video walk around of the car that I was efficient, and flexible. The same hour that I put in an inquiry on a car, he had reached out and even sent a video walk around of the car that I was interested in. I had wanted to come in on a Saturday, but after a rough experience at another dealership that day, I didn’t want to end up taking their poor behavior out on another dealer. Steve was understanding of that and I came in on Monday ready to test drive a Subaru Forester. With Covid, dealers are appointment only. Despite this, I had visited 3 salespeople at other places after scheduling appointments and each time they were unavailable or I was passed off to someone else. Steve, however, was actually ready for me with the car when I arrived. I appreciated that he was mindful of my time. There wasn’t any pressure or games—he knew his audience was a person who knew what they were looking for and didn’t try to get me into something out of my price range. I came in with a preapproval from my credit union, but also had Infiniti run their own numbers to see if it would be competitive. It was a good rate, but the credit union still beat them out. Brad in Finance was down to earth and didn’t try to give me any run around. It was like I was being treated like a human being instead of just another sale. I would definitely recommend working with Steve if you would like to purchase a car. I also want to add that he walked me through everything, including the car fax, warranty, and fees. Having only purchased two other cars in my life, I don’t have the process down. Luckily they do and made it really simple. I know that if I have any questions or concerns, that they would be there to answer them. I had a positive experience and am so grateful. Car shopping can be draining and chaotic, but I can say that this was not like that at all. I would do it again! More

Ryan is great to work with! He is honest, open, and truly gives you the experience that helps you buy the car you are looking for. He is good at making the experience relaxing and stress-free. Very courteous gives you the experience that helps you buy the car you are looking for. He is good at making the experience relaxing and stress-free. Very courteous and patient during your buying process. Go see him when car shopping!!! Brad is also awesome at making any situation work, regardless of how complicated or crunched it maybe. He lets you know everything that is happening/will happen during the financing process allowing for trust and transparency. Bloomington Infiniti rocks!!!! More

This was my first car purchase on my own. Steve and Sheryl were both amazing! I never felt pressured, and they honestly took their time to go over everything with me and answer any of my questions! Tha Sheryl were both amazing! I never felt pressured, and they honestly took their time to go over everything with me and answer any of my questions! Thanks to them both, I finally got my dream car! More

Incomplete service. After having a tire replaced the ‘flat tire’ buzzer and warming was not turned off, unacceptable. The inside of the vehicle was left extremely dirty except for the center council scr ‘flat tire’ buzzer and warming was not turned off, unacceptable. The inside of the vehicle was left extremely dirty except for the center council screen being wiped. This was exceptionally different from my last experience. The inside was cleaned to perfection. I have no issues with the dealer not washing my vehicle, but don’t do it once and then not the next time. You need a standard operating procedure so the customer does not experience different results based on the tech servicing your vehicle. When I brought the vehicle back into the bay to have the light turned off, I was severely questioned as to why I was back and “what’s my deal”. Terrible customer service and terrible overall experience as a customer. I wish I was not under warranty for the sole reason to not come back to this dealership. More