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Luther Hudson Chevrolet GMC - Service Center

Hudson, WI

4.6
1,908 Reviews

1,908 Reviews of Luther Hudson Chevrolet GMC - Service Center

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December 09, 2021

Your service attendant Nick is the greatest. He knows his customers and treats them kindly and with respect. His knowledge of our 2007 H3 Has proven to be very beneficial for the maintenance and longevity of More

by denniscjinzion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Jubie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Luther Hudson Chevrolet GMC responded

denniscjinzion, Hi, thank you for your kind review; we are happy to pass along your comments to Nick Jubie here at Luther Hudson Chevrolet GMC! Regards, Tim Jubie General Manager

December 06, 2021

Marti is always so helpful! She made sure I was able to get my vehicle in to get fixed at a time that worked for me. More

by ADRIANNATRI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marti Korbel
Dec 10, 2021 -

Luther Hudson Chevrolet GMC responded

ADRIANNATRI, Hello and thank you for your kind review; we are happy to pass along your comments to Marti here at Luther Hudson Chevrolet GMC! Regards, Tim Jubie General Manager

December 05, 2021

They were extremely friendly and helpful. Rachel was very knowledgeable and I felt that the dealership had my best interest at hand. More

by revnovo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Jubie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremiah Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marti Korbel
Dec 08, 2021 -

Luther Hudson Chevrolet GMC responded

Hi, we're happy you found our staff to be so supportive during your experience here at Luther Hudson Chevrolet GMC. We are always more than happy to assist you if anything else comes up. Take care! Regards, Tim Jubie General Manager

December 04, 2021

I have been going to this dealership (Luther Hudson Chevrolet) for about 12 years now and they have been awesome! They service all of my cars (5) & my families totaling 12 vehicles. The service is alwa More

by Norm Kulba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Jubie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Jubie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marti Korbel
Dec 08, 2021 -

Luther Hudson Chevrolet GMC responded

Wow, we're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Luther Hudson Chevrolet GMC! Regards, Tim Jubie General Manager

December 04, 2021

Overall great service. Service advisor was polite, knowledgeable and made me feel welcome. Vehicle was serviced in a timely manner and returned cleaned, washed. More

by ronaldcuen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marti Korbel
Dec 08, 2021 -

Luther Hudson Chevrolet GMC responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Luther Hudson Chevrolet GMC and we hope to see you again. Regards, Tim Jubie General Manager

December 02, 2021

Not impressed, never have been. After telling the service rep. I would test drive my car that I brought in so the service tech could understand what the issue was, she blew it off and didn't listen to me 5 d More

by Kevingreen16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rachel Fox
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Luther Hudson Chevrolet GMC responded

Kevin, Thank for your feedback!! Our service manager, service tech and advisor completely understood the issue! We could not duplicate, could not find any DTC's, "Diagnostic Trouble Codes", no improper shifting, no drive-ability issues and no problems of any kind. We did not charge you for our techs time and only charged you for 1 days rental out of 5. We suggested a transmission service which you declined only to end up with this unkind review. You have never purchased a vehicle from us so why not return to your selling dealer or get a 2nd opinion. After speaking with my staff they do NOT want your business so that we can agree! Regards Tim Jubie General Manager

Dec 22, 2021 -

Kevingreen16 responded

Tim, After this reply back from you and more so unprofessional response I had another dealership look at our car and guess what there is an issue, your team was not willing to diagnose due to lack of technical skill, training? See the other issue with you and the way you responded back to me was, you thinking you were helping me out by not charging me for your "techs" time and the rental car, heads up Tim you should in the first place not charge someone a rental when you set up a scheduled time to have your car looked at but don't touch the car for 5 days! I understand places are busy and I'm well aware of that but if you want some feedback maybe tell someone that "hey we are really busy it might be a while to get things looked at" pretty simple....also when I had to come back to the dealership to drive the car like I had suggested when I dropped the car off, I was able to recreate the issue, your service manager who should know better right, said it was normal? You have got to be kidding me this is your service manager! Here is a suggestion, maybe take your entire service team and do some training so you can all properly do your jobs correctly, then hopefully you can stop misdiagnosing issues with a persons vehicle.

December 02, 2021

Great service every time! Employees are always super friendly and welcoming. The ease of scheduling and availability will keep us coming back. More

by HW49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Jubie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremiah Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marti Korbel
Dec 06, 2021 -

Luther Hudson Chevrolet GMC responded

HW49, We want all our guests to have a comfortable and stress-free experience with us! Regards, Tim Jubie General Manager

November 29, 2021

Everyone was very pleasant and helpful. Service was guickly scheduled. When I needed to come back for more service - appointment was quickly scheduled. More

by dmnords
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremiah Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Luther Hudson Chevrolet GMC responded

dmnords, We want all our guests to have a comfortable and stress-free experience with us! Regards, Tim Jubie General Manager

November 23, 2021

Friendly fast efficient clean car promised when they said it would be done nice rental cars More

by mobilia1842
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Jubie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremiah Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marti Korbel
Nov 27, 2021 -

Luther Hudson Chevrolet GMC responded

Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

November 19, 2021

Staff unattentive to customers standing around waiting for service worried more about phone calls - very typical now days More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremiah Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2021 -

Luther Hudson Chevrolet GMC responded

Paul, I apologize but we were using temporary help from Home Office. We had 28 employees out with COVID-19 and the day you were in service one of those employees had died from COVID-19. This is NOT typical of our team and my people don't just stand around they have been dealing with a lot of stress over the last two weeks. Regards, Tim Jubie General Manager

Nov 20, 2021 -

Paul responded

Yes, the individual that helped me was on loan from another department and he did an outstanding job.

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