Luther Hudson Chevrolet GMC - Service Center

Luther Hudson Chevrolet GMC responded

Pete, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (715) 220-4149 to discuss your concerns, as your satisfaction is of utmost importance to us. Regards, Tim Jubie General Manager

Luther Hudson Chevrolet GMC responded

sanders400, Thanks! We always want to hear back from our guests and we're glad you had such a positive experience with us! Hi, thanks for taking the time to leave a review. Regards, Tim Jubie General Manager

Luther Hudson Chevrolet GMC responded

Our staff is committed to providing each of our guests with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help! Regards, Tim Jubie General Manager

Luther Hudson Chevrolet GMC responded

Hi Beratzlaff, We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Luther Hudson Chevrolet GMC and we hope to see you again. Regards, Tim Jubie General Manager

Luther Hudson Chevrolet GMC responded

We want all our guests to have a comfortable and stress-free experience with us! If you have any further questions, please give us a call. We're always happy to help! Regards, Tim Jubie General Manager

ddawg71 responded

I was also very happy with the loaner, a ‘20 Blazer RST AWD! Nice to get a comparable vehicle to handle the snow

Luther Hudson Chevrolet GMC responded

Our staff is committed to providing each of our guests with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Regards, Tim Jubie General Manager

sforsberg1661 responded

Great job

Luther Hudson Chevrolet GMC responded

We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Regards, Tim Jubie General Manager

Luther Hudson Chevrolet GMC responded

Hi Juliokal, Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit! Regards, Tim Jubie General Manager

Luther Hudson Chevrolet GMC responded

Kristi and Larry, I am sorry for not responding sooner as I was out of town for a family emergency over the past week plus, my mother-in-law was at deaths doorstep in Tennessee!! I tried calling this AM but went straight to voicemail so I decided to answer this e-mail from 3/7/2023. I am very disappointed to see that you posted a negative review!! When I spoke with your husband, I did agree to reimburse you for your expenses but specified I needed receipts. I did reimbursed you for all the receipts I was given but cannot use a bank statement or credit card statement as a receipt. GM will NOT reimburse you, me or anyone for expenses without receipts which is there audit trail for the IRS. I explained this to your husband when he came in and Jan also told him she needed actual receipts to which he replied he had more. If you have those receipts no problem, if you don't there is nothing more I can do because a bank statement and credit card statement are NOT receipts from a retailer. You also keep hanging your hat on the fact a dealer whom you have dealt with once in your life, stated that we miss-repaired the Equinox. It appears the 20 years you have been doing business at our dealer and our word means nothing compared the dealer in Dalton, GA. When we spoke on the phone your husband indicated we did not seal the oil pan correctly. Is this possible, yes, but not likely based on the fact you made it to Dalton, GA, had a check engine light making the vehicle go into reduce power mode. This was an electrical component failure that we did NOT touch and you did not have a check engine light on when you came into my dealer. However, in speaking with our technician, GM and reviewing the repair that was made it was this "internal oil pressure control solenoid" that failed not the gasket which had nothing to do with the repair we performed. In fact, if our technician would not sealed the oil pan as you were told, all the oil would have been blown out of the motor before you reached your home and the motor would have failed, the crankcase oil pressure in a Equinox is too strong to retain any oil in the event of a severe leak as you were told. Yet, in hind sight even though the repair was completely unrelated we kept our word and reimbursed your expenses as discussed in late January. It is unlikely if you were dealing with another GM store you would have gotten any reimbursement let alone $1,429.53 because a lot of dealers don't know they can help or care because it takes so much time when dealing with GM. The dealer and GM have no obligation to reimburse expenses unrelated to a factory warranty repair or failure which covers break downs. The factory warranty does not allow for trip interruptions or expenses unrelated to getting the vehicle to a dealer to be repaired. I have done everything I can do for you and if our 20 year relationship or your trust in us has no value it may be best if you take your vehicle to another GM store that can meet your expectations. Regards, Tim Jubie General Manger