Luther Hopkins Honda - Service Center

Kyle- My response is two-fold- First- We have always Kyle- My response is two-fold- First- We have always had superb service at Hopkins Honda. I believe this email was auto-generated after our last Kyle- My response is two-fold- First- We have always had superb service at Hopkins Honda. I believe this email was auto-generated after our last service call for a recall on our Pilot. It was handled quickly and without issue by A.C. We have been taken care of by A.C. and Chai on most of our visits. They have always been courteous and knowledgeable. We appreciate your service team first and foremost but your facility is always clean and inviting, which makes our experience pleasant. Our appointments always run on time or quicker than promised. Secondly, we would like to tell you about our last visit to your dealership. It was this past Saturday and we are happy to let you know we now have two Honda vehicles in our driveway. Vern Pettis was our salesman on our 2010 Pilot a few years ago. Vern was recommended by our good friends. Vern did not disappoint us. We went in looking originally at the CR-V at the time but we decided the Pilot fit our needs better. Vern provided us with valuable information and answered all our questions. We had not intended to buy a vehicle that day. Vern’s excellent no pressure salesmanship along with his knowledge of the product he was selling provided us with all the information we needed and did not have to look any further. He handled our trade in (Toyota Prius) fairly without any haggling. Our other vehicle was a 2010 Toyota Highlander. We have always felt that the Toyota never lived up to the quality of our Honda Pilot. Furthermore the service and maintenance we experienced at Toyota also fell short of our experience at Hopkins. We Recently had costly service work done on our Toyota and again the service department fell short. My wife and I decided that now might be the time to visit Vern for a second time. We met Vern Saturday morning and explained our situation. He handled our needs professionally and completely. Our trade in was given fair value without any haggling. The paperwork side of the new car purchase was also handled smoothly. I believe Dan was the person who helped us move through the paperwork. He was well organized and knowledgeable. Vern spent the better part of the day with my wife and family. We test drove the CR-V and looked at options and colors of the vehicles on the lot. We decided on a Crystal Black AWD CR-V EX-L. Part of the sales experience that sets Hopkins apart is the time the salespeople spend delivering the vehicle. Vern was diligent in explaining all the details and features of our new Honda. He set up XM stations and helped my wife sink her phone with the car’s Bluetooth. He was continually wiping off stray water droplets that appeared or an occasional spot of wax left by the buffers. We were treated like you should be treated when making a large purchase such as a new car. Vern’s thoroughness and “curbside” manner are impeccable. Vern has a passion for what he sells and is the best we have ever encountered in the Twin Cities. From new VW’s to GMC’s and Chevy’s to Toyota’s we have a pretty broad experience with dealerships in the Twin Cities. They have all left us disappointed except Hopkins Honda. We see the same quality people at your dealership year after year which is a statement in itself to how you treat your employees. Your products have brought us back for our second Honda and we will recommend Honda vehicles and of course your dealership to our friends. We hope that this letter travels up the ranks at Luther. The greatest asset of any company are its people. Luther should be proud of the team at Hopkins Honda. We will be more than happy to submit this letter on the web sites per your request. More

Mike Pahl was as courteous and nice as he could be. I'm grateful for his wonderful work. As always, the waiting area was pleasant: big screen tv tuned to espn and great snacks for all us who were wa I'm grateful for his wonderful work. As always, the waiting area was pleasant: big screen tv tuned to espn and great snacks for all us who were waiting. I really love Hopkins Honda as my dealer of choice. More

I scheduled an appointment to get my door lock fixed at the same time my car was going in for repairs. Each time I have gone to Luther Hopkins Honda, they have been efficient and professional. The waitin the same time my car was going in for repairs. Each time I have gone to Luther Hopkins Honda, they have been efficient and professional. The waiting area is comfortable and clean. From scheduling the appointments through paying my bill, the staff is knowledgeable, friendly and efficient. More

With or without an appointment I am greeted with friendly, so-happy-to-see-you attitude. They explain everything and take care of the smallest detail. I even go in to get my tire pressures correct friendly, so-happy-to-see-you attitude. They explain everything and take care of the smallest detail. I even go in to get my tire pressures corrected. I wouldn't dream of going anywhere else for service or to buy a new car. More

Phone service was excellent and I got in when I wanted. Drove right in and they took the car and I waited. It only took 45 for oil change, and tire rotation. Drove right in and they took the car and I waited. It only took 45 for oil change, and tire rotation. More

At the time of my service the service area seemed very busy, so it took some time before I was approached by a service associate. Once I was greeted by the associate, I was asked if I had an appointment a busy, so it took some time before I was approached by a service associate. Once I was greeted by the associate, I was asked if I had an appointment and I acknowledged I did and was asked what for, which I stated my vehicle is making a rattle/vibrating noise when the driver door is closed and that it should be on the service order from the appointment I had made online at the Honda website a couple of weeks prior to my appointment and the associate looked confused as if he had never worked with appointments made online by the customer at the Honda website. So basically I had to tell the associate what the issue was as apposed to the associate looking on the Honda website to pull up my service order. The service staff does not appear to have training on pulling up a customer appointment schedule from the Honda website appointment scheduling. This is why I rated the customer service and overall experience the way I did. More

Order taken right away. Price quoted was correct. Service was done quickly and correctly. Friendly atmosphere. One employee opened two doors for me and showed me where my car was parked outside aft Service was done quickly and correctly. Friendly atmosphere. One employee opened two doors for me and showed me where my car was parked outside after the service was completed. More

I went in for a diagnostic check on my squeaky brakes and a noise in my heater fan. Amanda called me within a very short time to let me know my brakes were fine, but since the brakes were not a Honda produc a noise in my heater fan. Amanda called me within a very short time to let me know my brakes were fine, but since the brakes were not a Honda product they will be noisy from time to time. I will not go elsewhere the next time for any service! My fan only needed a minor adjustment so my car was ready far ahead of what I expected. I have consistently had fantastic service at Hopkins Honda and will continue to see them for all of my service and future car purchases. Their service only seems to get better with each visit. I have noticed that now they don't ask if you would like a car wash, they just wash it! They also remove the identity tag before my keys are given to me so I don't have to remove it myself. All little services that make a big difference to customers. Of course, I love their waiting area which is always kept neat, clean and stocked with water, coffee, tea and my favorite cookies. Thank you Hopkins Honda! Cheryl Chaska More

I had a little accident with breaking my passengers side mirror unit. I called Hopkins Honda and Mike ordered the part I needed. It was in after a couple of days. I brought my car in and it took only abo mirror unit. I called Hopkins Honda and Mike ordered the part I needed. It was in after a couple of days. I brought my car in and it took only about 45 min. to be fixed. I really appreciate the knowledgable and friendly service that I always get when I come here for service. I do not bring my car anywhere else for regular maintenance because I always get quality service here.. They usually give me coupon discounts if available also. More

They listened to my needs and accommodated me with that. It really helped me in having a rental car during the experience, otherwise it would have been a challenge. The work was done very nicely. Thanks It really helped me in having a rental car during the experience, otherwise it would have been a challenge. The work was done very nicely. Thanks More