Luther Hopkins Honda - Service Center

I had my car in for service due to excessive oil consumption. I found a Honda technical service bulletin that put my car in the bracket that required a software update to resolve the issue. When I consumption. I found a Honda technical service bulletin that put my car in the bracket that required a software update to resolve the issue. When I made the appointment to get the software update I got a manager approval that they would do the update on my car. However when I got there I got the run around from a different manager that my car may not qualify for the software update if I didn't have the proper codes come up in the check engine light. Thankfully my check engine light had the proper codes and they did the software update. I was very concerned that due to the excessive oil consumption that I may have other issues of the oil fouling up the engine so I asked the service adviser if there is anything that I should be concerned about. I was told that there is no other concerns. Three weeks after the software update I was on a road trip with my car when in the middle of nowhere my check engine light came on and was blinking. Luckily there was a Honda dealership at my destination and I stopped in there to try to get service but it was late on a Friday afternoon and they were ready to close. When I talked to the service adviser at the dealership he asked if I had any recent oil consumption issues and I told him yes and that I had just gotten the software update. Then he asked me if they had changed my spark plugs when I got the software update and I told him no that they had not. He told me that at his dealership that they always recommend to their customers that have had oil consumption issues to replace the spark plugs at the same time as the software update. The thing that makes me angry about the Luther Hopkins Honda service dept is that I specifically asked if I should be concerned about any other issues and was told no. Long story short is that I was able to buy some spark plugs at the Rochester, MN dealership and went and bought some tools to replace the spark plugs myself. I found one of the plugs that I pulled from my car to be severely fouled with oil. After replacing the plug, my car worked great again. Luther Hopkins Honda service department did not provide me with the service that I would expect when I was having issues with my car and did not provide the technical expertise as requested to ensure that my car would not break down in an inopportune time. Had the provided me the technical expertise I would not have been nearly stranded away from home with a broken down car. This is the second negative experience with Luther Hopkins Honda service dept and will no longer go there to have my car serviced. In fact, the experience has been so negative for me that I will not buy another car from this dealership. More

I delivered my Honda for a recall repair. I appreciate the flexibility of scheduling the repair in the evening. I was especially impressed by the fact that I was able to book the service appointment onlin the flexibility of scheduling the repair in the evening. I was especially impressed by the fact that I was able to book the service appointment online. My service advisor was polite and thorough. My repair was completed the same evening, at least an hour earlier than they had estimated. More

I have brought my vehicle to Hopkins Honda as long as a have own it (since 2007). They have always provided me with excellent service at a fair price. I have worked with every technician and each one has m have own it (since 2007). They have always provided me with excellent service at a fair price. I have worked with every technician and each one has met my needs and expectations to the fullest. I will continue to have my vehicle serviced there. More

This is the closest I've found to "old fashioned" service. Kind, prompt, and dedicated to "making it right". I recently had an experience where a part (replaced 1 year ago) failed again. fashioned" service. Kind, prompt, and dedicated to "making it right". I recently had an experience where a part (replaced 1 year ago) failed again. They worked with me to do the repair at half of the cost of other places. I agreed. They did the service, and I paid. On the way home, Hopkins Honda called me to say that they were reversing the charge on my credit card. This part should not have failed, and they were going to cover it. THAT is great service! I really appreciate them...and after 7 years of this consistent service....I trust them. More

I went in for an oil change. They informed me I had an outstanding recall issue, and took care of that as well. The waiting area was clean, confortable, and had good snacks and coffee. My car was serv outstanding recall issue, and took care of that as well. The waiting area was clean, confortable, and had good snacks and coffee. My car was serviced quickly (I hadn't made an appointment) - and they washed my car, too! More

I like the express service for oil changes, no appointment needed and they get you right in. Comfortable and nice waiting area to sit in while the service is being done. appointment needed and they get you right in. Comfortable and nice waiting area to sit in while the service is being done. More

I have come to expect top quality service from my Honda dealer. This time was no exception. Fast, friendly and efficient has been and was this time a good experience. And...the coffee is good also. :-) dealer. This time was no exception. Fast, friendly and efficient has been and was this time a good experience. And...the coffee is good also. :-) More

Hopkins Honda service department has never disappointed me. They are friendly, answer my questions, and take the time to explain things. This last visit was for routine service and they got me in right a me. They are friendly, answer my questions, and take the time to explain things. This last visit was for routine service and they got me in right away. Jace explained what other service my car was due for but did not "push" for me to get it done that same visit. He also provided a written description and cost for the other service my car needed. My Civic is the first Honda I ever owned and the level of service I continue to received at Hopkins Honda will most likely keep me buying Hondas. More

Kara has been my service representative for the past several years. Every time I go in and see her she greets me with a smile and is always helpful with providing me options on my service. I wish ever several years. Every time I go in and see her she greets me with a smile and is always helpful with providing me options on my service. I wish everyone could experience the Kara service. She is the best! More

Service was fast; safety/options discussed and was able to make an informed dicision about what sort of fix to make. Saved a little money with the options available. to make an informed dicision about what sort of fix to make. Saved a little money with the options available. More