Luther Hopkins Honda - Service Center

2009 Honda CRV This is the best (used) (or new, for that matter) car I have ever owned. Whenever I bring it in for service they do exactly what I ask for (even when This is the best (used) (or new, for that matter) car I have ever owned. Whenever I bring it in for service they do exactly what I ask for (even when I ask them to look at tires fully expecting to have one or all replaced) they say it is not needed at this time. They give me suggestions and never push. The work is done in the time assessed. I cannot imagine going elsewhere for car purchases or service. More

I would give this Dealer '0' Stars if I could Every time I used to go here for a repair, something else would go wrong within a day or two. Coincidence? I think not. Maybe if it had happened once Every time I used to go here for a repair, something else would go wrong within a day or two. Coincidence? I think not. Maybe if it had happened once or twice, but this happened almost every time I had them service my Accord. I bought my new Accord here, and even under factory warranty, the service reps lied to me about the cause of problems (e.g. when the air conditioner failed and the rear foot wells filled with water, the rep told me that a hard rain had blown water back through the ventilation system. Seriously!?!). My neighbor's sister worked here, and even she said the place was totally wack (in a BAD way). she quit - it was just too weird for her to deal with. More

Disreceptful service employee On 7/27/15 I went in to have an oil change I was being helped by Sarah Touchstone, this was my first time being at this dealership. Every time I would On 7/27/15 I went in to have an oil change I was being helped by Sarah Touchstone, this was my first time being at this dealership. Every time I would ask her a question she was pretty rude when answering my questions and acted like I didn't know what I was talking about. Yes I admit im not a car person but that does not mean I don't know anything and am stupid which was they way I was being treated by her. She blamed all her frustration against me on the heat which I get it can get hot but that is by no means an excuse to be rude to a customer. I have had better experience elsewhere where I wasn't treated so poorly and would not go back to this specific dealership. More

Always an A+ experience! I bought my Honda Fit Sport, 2009, at Hopkins Honda and I have been so delighted with it! I always bring it here for service and I have never been dis I bought my Honda Fit Sport, 2009, at Hopkins Honda and I have been so delighted with it! I always bring it here for service and I have never been disappointed. This time, Tim was the advisor and, as usual, I was met with a warm welcome, concern about why I had made the appointment, and reassurance that I didn't need to be concerned about the amount of time it would take as I had to pick up my grandson from preschool. As I waited for my car, enjoying my coffee, Tim twice came to me to let me know how the technician, Connor, was progressing and what I needed to be aware of. I was pleased with these informative sessions as I always find it stressful for my car to have its periodic check-up. Like most drivers, my car is important to me. I can't think of any place I would rather take my car to for service. I know they will do their very best and I can trust that everything will be well taken care of. Thank you Tim and Connor! More

Always good! I have been leasing Honda Accords from Hopkins Honda since 2002 and have always taken my cars to them for service. I have never been disappointed in t I have been leasing Honda Accords from Hopkins Honda since 2002 and have always taken my cars to them for service. I have never been disappointed in the friendliness and the quality of service received. There pricing is a little higher than some independent service shops but I'm counting on the quality of service to be higher and have not been disappointed yet. Keep up the good work. More

A Well-Run Service We have taken our Honda Pilot here for service numerous times. I started taking my vehicle to the dealer after getting an estimate for brakes that was We have taken our Honda Pilot here for service numerous times. I started taking my vehicle to the dealer after getting an estimate for brakes that was higher at a different service station up the street from my house. This is a big place, and they do a lot of business, and they seem to be very efficient. I always cringe at paying for car repairs and maintenance, but I do have the feeling that the mechanics here will figure out the problem and fix it at a fair price. So far, I don't think they have lured me into doing unnecessary work on my car. As long as they remain trustworthy, I will continue to take my car here even if it costs a little more. I like the nice waiting room with free coffee, which makes it less painful if you have to wait. More

I needed a new headlamp and Mike installed it quickly. He was very helpful and I would use him again. I always have good service with Luther Hopkins Honda and would recommend the service department. He was very helpful and I would use him again. I always have good service with Luther Hopkins Honda and would recommend the service department. More

I came in for recall warranty work--front passenger airbag. As always, A C Hecker, my service rep, handled my appointment efficiently and courteously. He always explains the work that needs to be don airbag. As always, A C Hecker, my service rep, handled my appointment efficiently and courteously. He always explains the work that needs to be done, in detail, which I like. It doesn't mean I understand everything . . . but I'll keep trying. The work was done in less time than expected. Carol Clark More

The service person was timely, respectful, cheerful, and did what they reported. The bill reflected what we agreed on, and the paperwork was accurate. I also enjoyed reading the paper, and having a nice did what they reported. The bill reflected what we agreed on, and the paperwork was accurate. I also enjoyed reading the paper, and having a nice place to wait. The cookie was great also, thank you! More

They did a great job on the oil change but when I called to make the appointment I also told them I needed them to fix the plug in outlets and when we got there they said they knew noting about the request to make the appointment I also told them I needed them to fix the plug in outlets and when we got there they said they knew noting about the request to fix the outlets and I am going to have to come back another day and make a separate appointment for that. I was very disappointed that they screwed up the appointment request and that I will have to make a separate trip for something I specifically told them about when I called in to make the original appointment! More