Luther Hopkins Honda

I brought my car in for service due to no heat. I got a call back telling me my entire radiator and fan assembly and shroud needed to replaced at a cost of $1200.00. When I asked why, the service tech cou call back telling me my entire radiator and fan assembly and shroud needed to replaced at a cost of $1200.00. When I asked why, the service tech couldn't explain it very well. Next tiime it would be nice if the customer service person knew what was going on prior to making a call telling the customer it will cost $1200.00. The reason I marked a bad score for cost was I ended up taking my radiator problem to get fixed at a different location and it cost $500. The parts installed were new and also included a 3 year warranty on them as well. I realize a dealership is always going to cost more but I felt this was a bit excessive. Your customer service person also tried to sell me 4 new tires at a total cost of $800 for my Honda Accord. I shopped online and found the same tires for $80 a piece for a total cost of $320.00. Once again, that seems a bit excessive as well. More

They've always provided me with prompt and excellent service. I highly recommend them. I've made appointments the same day and several days in advance. They've always been able to fit me in rather qu service. I highly recommend them. I've made appointments the same day and several days in advance. They've always been able to fit me in rather quickly. I've always been offered rides or loaners whenever I get even the smallest work done. The employees are friendly and the repairs always completed within the time told to me. More

Our service manager (Cara) was dismissive of our problem. She was quick to resolve our issue by "handling" us. She did not document the mechanics actions on our service report until I asked her to. We wil She was quick to resolve our issue by "handling" us. She did not document the mechanics actions on our service report until I asked her to. We will not return to Luther Hopkins as this was our second uncomfortable and unsuccessful visit in 2 months for our brand new car. More

We have had our 2012 Honda Odyssey repaired three times, and have always been happy with the results. Thanks to Matt and Jeff at Luther Collision and Glass. and have always been happy with the results. Thanks to Matt and Jeff at Luther Collision and Glass. More

Hopkins Honda service department(and parts department too) have provided excellent service to me and my Honda Civic Hybrid the past five years. I'm so grateful for the knowledgeable advice and excellent too) have provided excellent service to me and my Honda Civic Hybrid the past five years. I'm so grateful for the knowledgeable advice and excellent customer service Jerry has provided! Jerry really went above and beyond to help me..He was understanding and pro-active THANK YOU! I've recommend Hopkins Honda to my family and friends! PS..there's a movie theater a few blocks away...a great way to wait while your car is being serviced. More

I have bought several Hondas from Hopkins Honda. I have always found the salespeople to be respectful and willing to listen to my needs. I have had the same experience with the Service Department. I work o always found the salespeople to be respectful and willing to listen to my needs. I have had the same experience with the Service Department. I work one block from another Honda Dealership but I wouldn't consider leasing or having my Honda serviced anywhere but Hopkins Honda. More

Chai (sp?) was very efficient and thorough. He explained the services needs of the auto and made sure I was updated on the progress. Excellent employee and courteous. the services needs of the auto and made sure I was updated on the progress. Excellent employee and courteous. More

Kara Roberts and team are the only people that I will take my car to for service. I am very protective of my car. I am on my second car and they will be taking care of my third whenever that day may come take my car to for service. I am very protective of my car. I am on my second car and they will be taking care of my third whenever that day may come. More

Angie was very friendly and helpful for my 1st time visit to Hopkins Honda. I just bought a Civic a couple months ago and will continue to take my Civic here for any service I may need. to Hopkins Honda. I just bought a Civic a couple months ago and will continue to take my Civic here for any service I may need. More

Love my new Pilot. Thanks to Rick, we got the car we wanted, and were able to take it with us the same day. Great customer service, and a very, very pleasant experience. Rick and the rest of the team wanted, and were able to take it with us the same day. Great customer service, and a very, very pleasant experience. Rick and the rest of the team made the whole process a great experience. Buerkle Honda and Rick Feist have earned our loyalty. Thanks again! Andrea and Stuart Patten More