Luther Hopkins Honda

The process was easy and went withou any issues. It started with calling for the appointment. I was able to get in the same day at a time that was convenient for my schedule. I arrived early and expe started with calling for the appointment. I was able to get in the same day at a time that was convenient for my schedule. I arrived early and expected that I would have along wait. That was not the case. They took the car and got the work done in short order. The waiting area is comfortable, drinks and snacks are available to make the wait seem painless! I am glad I purchased my vehicle from Luther Honda and will continue to take it back to the dealership for maintenance/service. More

I bought my 2008 Honda Civic new from Hopkins Honda. They are a pleasure to work with for Sales and Service. I have not had any problems working with the service team. They are very friendly, personab They are a pleasure to work with for Sales and Service. I have not had any problems working with the service team. They are very friendly, personable, attentive, and efficient each time I have taken my Civic in for maintenance. I haven't had any service done besides the routine maintenance - it's an excellent vehicle. I love Hopkins Honda. They are helpful and informative in service and do not bring up other inapplicable problems with my vehicle when I have taken it in for routine maintenance. More

Luther Honda is very easy to work with. going in for service, they always provide a quote on the projected price, and expected completion time. Luther Honda has comfortable waiting area with snacks and service, they always provide a quote on the projected price, and expected completion time. Luther Honda has comfortable waiting area with snacks and drinks More

I have been a Hopkins Honda customer for 20+ years. The present Customer Service is better than it has ever been & I very much appreciate that. The check-in process, communication with the waiting custome present Customer Service is better than it has ever been & I very much appreciate that. The check-in process, communication with the waiting customer, time estimations, etc. are all done well. As my Service Consultant for the past few years Kara Roberts has been instrumental in all of this and is top notch. More

I asked for a seat belt tensioner to be replaced. They did not have it in stock when I got there. No work cost $154. did not have it in stock when I got there. No work cost $154. More

Went for 1st oil change on new Civic Coupe...made appointment online in 2 seconds. Nice how you drive inside, then get out and take a few steps into the nice waiting area. Watched SportsCenter for appointment online in 2 seconds. Nice how you drive inside, then get out and take a few steps into the nice waiting area. Watched SportsCenter for about 20 minutes, surfed with my phone using the Wi-Fi and had some coffee. Maintenance was done in about 30 min. total and I was on my way after 2 signatures. $37 for oil change might be a couple of bucks more than Jiffy Lube, but it was a pleasure not having some greasy high school kid coming up to me saying how badly my tranny fluid needed changing. These guys are pros and offer a great place to wait. All of my work in the future will be at Luther. More

I have worked with Jace before as my service rep, and as usual, he is always very courteous and professional. Although I was in for an oil change and mileage/age checkup, Jace came back to explain some of usual, he is always very courteous and professional. Although I was in for an oil change and mileage/age checkup, Jace came back to explain some of the additional areas that needed work or replacement and gave me the option of doing it the same night or rescheduling if I wanted the repairs done. Once I had decided to get it all done while I was there, I was happy that it was completed a half hour sooner than the estimated time...and even though it was a somewhat sloppy winter driving day and very cold they did wash and wipe down my car. The maintenance cost for owning a Honda seems expensive and since I had more work done than anticipated it cost more, but I knew I would need that done soon anyway. This is my 4th Honda and my 2nd CRV so I am a lifer! I even sold my first CRV to my nephew so that his family has a safe car to ride in and can load two young children and all the equipment they need. Everyone in the sales and service and auto body areas have all been stellar! More

I don't recall the service rep's name, but he was excellent. I find that every time I deal with Hopkins Honda I have a very good experience. To date, I've never found any reason to complain about my excellent. I find that every time I deal with Hopkins Honda I have a very good experience. To date, I've never found any reason to complain about my dealngs with them. This is why I give them the rating that I do and why I would recommend them to my family and friends----which I've already done. More

I brought my Honda Accord in for a power steering recall. i was originally told that you would check it over to see if replacement of the hose was required. When I arrived at 8:30 Monday morning, I was tol i was originally told that you would check it over to see if replacement of the hose was required. When I arrived at 8:30 Monday morning, I was told that on Saturday, Honda decided to do the replacement on all eligible units but that you would not have the necessary part until Tuesday. An e-mail over the weekend would have saved me a trip. I brought the car in for the work on Tuesday PM for the work which was completed but it was recommended that I have a part replaced that was not covered by the recall. I agreed but later was told that the necessary part was not in stock and that I would once again have to return and have the work done. Finally the work was completed. Your Service people were helpful and professional throughout. Clearly, they are not supported in their work with an equally effective support system which might have saved me one, if not two, extra trips. Regards T M Soller More

Fast and friendly service from the moment you step in. Fast and friendly service from the moment you step in. They estimated the service to last 1-1.15 hours and I was out of there in less then an hour. Fast and friendly service from the moment you step in. They estimated the service to last 1-1.15 hours and I was out of there in less then an hour. The waiting room is very convenient and has internet connection as well as fresh coffee and cookies. A great place that allows you to keep on with work if you need to wait for a long time, as well as a friendly kids place to entertain your kids if they're with you. More