Luther Hopkins Honda

We had nothing but problems with this dealership: the salesman kept telling us to hurry-up, he wanted to go home. Dan Schanaman forgot to photo copy my license and left a very rude message on my phone ab salesman kept telling us to hurry-up, he wanted to go home. Dan Schanaman forgot to photo copy my license and left a very rude message on my phone about how it was my responsibility to fix this and that he needed "the copy now. Not tomorrow. Now." The car was delivered to us with cat hair in the front seat, grass in the trunk, crumbs in the backseat, and stains in the coffee holder. We called Lee, the used car sales manager the next day and after some discussion, he offered for us to bring the car back to be "redetailed." My husband brought the car back and was told it would take 6-7 hours to detail. When he picked it up the next day, the car had never been detailed; it hadn't even been vaccuumed-- grass in the center console and backseat, dirt on the driver floor and in the trunk, coffee stains still in the cupholders, handprints on the glass, dust on the dashboard, and the exterior hadn't been washed. Plus, my floormats weren't returned. We reported the company to the BBB and sent Roger pictures of the mess. He has agreed reimburse us for detailing and new floormats from the detailer of our choice. It will probably be New Brighton Ford; we bought two new cars in May-- one for my husband and one for myself. We had a great experience at New Brighton Ford, nice salesman, no agressive voicemails from the finance manager, and a clean car with a full tank of gas. We're not so much upset about the dirty car, as how we've been let-down time and again with this dealership-- and from several departments. For all the talk about customer service being the first priority, the volume of business has obviously downgraded it's status. And we are upset about the amount of time and energy on our part to simply get a clean car. More

When I called to make a service appointment, I had my choice of times including "same day," The estimated time for my service visit was the same as the actual - amazing! I also had an unexpected fende choice of times including "same day," The estimated time for my service visit was the same as the actual - amazing! I also had an unexpected fender that was popped out (probably dinged in a parking lot). The body shop was going to give me an estimate, but instead was able to pop it right out. My bill was the promised amount and I was in and out in an hour. I am a very happy customer of Hopkins Honda and will sing their praise far and wide. Thank you!! More

In March of 2013, I purchased a 2013 Honda Fit from Vern Pettis. He was an awesome salesman to work with! I started off wanting a Honda Civic SI, to a Crosstour to a Fit; so of course, I had to test-drive t Pettis. He was an awesome salesman to work with! I started off wanting a Honda Civic SI, to a Crosstour to a Fit; so of course, I had to test-drive them all. And not only did I test-drive them all, I went in there three different times! You would think a salesperson would lose patience, but Vern NEVER did! He went on every test-drive with me and explained all of the features and gave me the history of each model I drove. He was super knowledgeable! It made me feel like I made an educated decision in purchasing the Fit and I never felt pressured to purchase! When I took delivery of the vehicle, the Financing process was less than an hour, the vehicle was detailed immaculately and Vern followed-up with me the next day. Not only was Vern a top-notch salesman, but the dealership was clean, everyone was accommodating and each staff I encountered was professional. From the moment I walked in the door, I felt welcome like I was in my own home. Thank you Vern Pettis, Hopkins Honda and the Luther Family! Major shout out for a job well done all across the board! :o) More

I had an excellent experience with everyone I dealt with at Hopkins Honda, they diagnosed the pproiblem which it turns out was a very rare problem for a new Honda ( the computer was bad) and fixed it promp at Hopkins Honda, they diagnosed the pproiblem which it turns out was a very rare problem for a new Honda ( the computer was bad) and fixed it promptly More

I had my car in for service due to excessive oil consumption. I found a Honda technical service bulletin that put my car in the bracket that required a software update to resolve the issue. When I consumption. I found a Honda technical service bulletin that put my car in the bracket that required a software update to resolve the issue. When I made the appointment to get the software update I got a manager approval that they would do the update on my car. However when I got there I got the run around from a different manager that my car may not qualify for the software update if I didn't have the proper codes come up in the check engine light. Thankfully my check engine light had the proper codes and they did the software update. I was very concerned that due to the excessive oil consumption that I may have other issues of the oil fouling up the engine so I asked the service adviser if there is anything that I should be concerned about. I was told that there is no other concerns. Three weeks after the software update I was on a road trip with my car when in the middle of nowhere my check engine light came on and was blinking. Luckily there was a Honda dealership at my destination and I stopped in there to try to get service but it was late on a Friday afternoon and they were ready to close. When I talked to the service adviser at the dealership he asked if I had any recent oil consumption issues and I told him yes and that I had just gotten the software update. Then he asked me if they had changed my spark plugs when I got the software update and I told him no that they had not. He told me that at his dealership that they always recommend to their customers that have had oil consumption issues to replace the spark plugs at the same time as the software update. The thing that makes me angry about the Luther Hopkins Honda service dept is that I specifically asked if I should be concerned about any other issues and was told no. Long story short is that I was able to buy some spark plugs at the Rochester, MN dealership and went and bought some tools to replace the spark plugs myself. I found one of the plugs that I pulled from my car to be severely fouled with oil. After replacing the plug, my car worked great again. Luther Hopkins Honda service department did not provide me with the service that I would expect when I was having issues with my car and did not provide the technical expertise as requested to ensure that my car would not break down in an inopportune time. Had the provided me the technical expertise I would not have been nearly stranded away from home with a broken down car. This is the second negative experience with Luther Hopkins Honda service dept and will no longer go there to have my car serviced. In fact, the experience has been so negative for me that I will not buy another car from this dealership. More

We drove form Wisconsin to get our Vehicle form Luther Hopkins Honda. Upon arrival we found Mike and were able to get going on the process to purchase out Used 2012 Honda Ridgeline. The dealership is amaz Hopkins Honda. Upon arrival we found Mike and were able to get going on the process to purchase out Used 2012 Honda Ridgeline. The dealership is amazing. They treated up to cookies, water, and coffee while we waited and went through all the different parts. We were out of there in about an hour and a half. They took care of everyhting for us and got us going on our way. We would use this dealership again in the future. All the staff is very friendly and the place is very clean. Would recommend this dealership to anyone looking for a Honda! :) More

This is the closest I've found to "old fashioned" service. Kind, prompt, and dedicated to "making it right". I recently had an experience where a part (replaced 1 year ago) failed again. fashioned" service. Kind, prompt, and dedicated to "making it right". I recently had an experience where a part (replaced 1 year ago) failed again. They worked with me to do the repair at half of the cost of other places. I agreed. They did the service, and I paid. On the way home, Hopkins Honda called me to say that they were reversing the charge on my credit card. This part should not have failed, and they were going to cover it. THAT is great service! I really appreciate them...and after 7 years of this consistent service....I trust them. More

I have taken my 2009 Honda Accord to Hopkins Honda since brand new. Now it has 100,000 miles on it. I can tell you that I have always gotten superb service. They fix what is wrong and nothing more. They p brand new. Now it has 100,000 miles on it. I can tell you that I have always gotten superb service. They fix what is wrong and nothing more. They price their service right and never have suggested service not needed. They have a terrific showroom, with coffee, treats, TV's, and newspapers making it pleasant while you wait. They have ALWAYS been very timely, and I never have a long wait. This is OUTSTANDING service and reasonable pricing. And, My Honda runs as good as it did on day one. Thanks Hopkins Honda!!! More

I delivered my Honda for a recall repair. I appreciate the flexibility of scheduling the repair in the evening. I was especially impressed by the fact that I was able to book the service appointment onlin the flexibility of scheduling the repair in the evening. I was especially impressed by the fact that I was able to book the service appointment online. My service advisor was polite and thorough. My repair was completed the same evening, at least an hour earlier than they had estimated. More

I have brought my vehicle to Hopkins Honda as long as a have own it (since 2007). They have always provided me with excellent service at a fair price. I have worked with every technician and each one has m have own it (since 2007). They have always provided me with excellent service at a fair price. I have worked with every technician and each one has met my needs and expectations to the fullest. I will continue to have my vehicle serviced there. More