Luther Hopkins Honda

I came in for recall warranty work--front passenger airbag. As always, A C Hecker, my service rep, handled my appointment efficiently and courteously. He always explains the work that needs to be don airbag. As always, A C Hecker, my service rep, handled my appointment efficiently and courteously. He always explains the work that needs to be done, in detail, which I like. It doesn't mean I understand everything . . . but I'll keep trying. The work was done in less time than expected. Carol Clark More

The service person was timely, respectful, cheerful, and did what they reported. The bill reflected what we agreed on, and the paperwork was accurate. I also enjoyed reading the paper, and having a nice did what they reported. The bill reflected what we agreed on, and the paperwork was accurate. I also enjoyed reading the paper, and having a nice place to wait. The cookie was great also, thank you! More

They did a great job on the oil change but when I called to make the appointment I also told them I needed them to fix the plug in outlets and when we got there they said they knew noting about the request to make the appointment I also told them I needed them to fix the plug in outlets and when we got there they said they knew noting about the request to fix the outlets and I am going to have to come back another day and make a separate appointment for that. I was very disappointed that they screwed up the appointment request and that I will have to make a separate trip for something I specifically told them about when I called in to make the original appointment! More

My 2010 Honda Civic needed the air conditioning fixed. I got an appointment quickly, dropped off the car early to friendly and helpful service staff. I got a rental car from them which was so helpful so I c got an appointment quickly, dropped off the car early to friendly and helpful service staff. I got a rental car from them which was so helpful so I could get to work. My car was fixed that day, it needed a new compressor, and worked perfectly afterwards. I had purchased an extended coverage plan which covered the cost of the service visit and the rental car. All in all, a very good visit. I recommend Hopkins Honda service center to anyone who needs them. M. Johnson More

I have purchased and had all of my vehicles serviced at Hopkins Honda since 1983. I have always been very pleased with the service provided. Hopkins Honda since 1983. I have always been very pleased with the service provided. More

I went to Luther Hopkins Honda to purchase a vehicle that I had been looking for & they had one of only a few in the metro. Since I knew that this was the one I wanted, I made the salesman an offer 500$ belo I had been looking for & they had one of only a few in the metro. Since I knew that this was the one I wanted, I made the salesman an offer 500$ below the asking price. The price was reasonable as it stood, but I wanted to try anyhow as this car had been on the lot for some time and the price had been lowered twice already. He said that Luther dealerships do not do that & would not ask his sales manager because he would say no too. That was not entirely honest as in my experience I had been to another Luther dealership just a week or so prior and negotiated 1500$ off list price with the salesman there before deciding to walk as I was not entirely sure I wanted the car in the first place & had been pressured into negotiation mode. When I told the salesman this, he said that he isn't entirely aware of operations over there & thus contradicted himself. I did get the price lowered (albeit by only 150$) when I insisted on speaking directly with the sales manager, though the salesman told me again that he wouldn't do it beforehand. Compared to all of the other salesman I have dealt with these past few weeks, this one did pretty well. However, I would recommend negotiating price with the sales manager ONL:Y. One more thing, I had to wait over an hour to pay & was 'given' a gas top off as a way to apologise for the inconvienence as if that should not be something that comes with a used car purchase from a reputable dealer anyway. More

Because of an auto accident I was forced to go out and shop for a vehicle and was not excited by the thought of it. I am happy I called Hopkins Honda instead of returning to a dealership I had visited pr shop for a vehicle and was not excited by the thought of it. I am happy I called Hopkins Honda instead of returning to a dealership I had visited previously (I tend toward what's familiar). I serviced my vehicle at Hopkins Honda so had established that the service was professional and they treat folks well. My initial phone call was answered by Lamarr R. who was extremely pleasant and non pressuring on the phone and immediately set a tone that made me think I might enjoy looking for a vehicle. We went to the dealership and he showed me what I had asked about, but also offered something that had not yet been on the website. The car was impeccable and facts of it presented clearly. We test drove and there was no pressure from Lamarr; he just made sure to put in every positive fact he could about Honda in general, the vehicle specifically, and asked enough about my vehicle needs to ensure me it was a good fit. When I returned to purchase following, he was wonderful about checking in on me while the finance office went to work on my loan, and it was a pleasure to have him hand me the keys and shake my hand. A very positive transaction that I hadn't expected after a bad car accident and a forced trip to car shop. Thank you! More

My car ran over a log that had just fallen from a truck driving in front of me. The car was making a terrible sound like the muffler had fallen off. It seemed to have lost a bit of power and would not driving in front of me. The car was making a terrible sound like the muffler had fallen off. It seemed to have lost a bit of power and would not accelerate the way it normally does. It was in the middle of the week, mid-evening, and I absolutely needed a car for the next day, so Jace said bring my van right in after dinner and he'd see what he could do. Jace made an initial evaluation and told me that I would most likely be able to drive the car home that night which meant that my wife could get home to put the kids to bed (that was extremely helpful). I sat and read my book as the the tech person - changed my oil, replaced a dead headlight, and, of course, fixed the problem with the catalytic converter connection and housing and that was causing the very loud noise. I left by 10 p.m. noise free and driving more safely with a new headlight. Great job, Jace and tech person! I really appreciate your efforts on my behalf. More

The Service Dept. at Luther Hopkins Honda is always awesome! They never charge me for things I don't need, and they are always very helpful in doing the work that needs to be done. awesome! They never charge me for things I don't need, and they are always very helpful in doing the work that needs to be done. More

Overall good experience. Would recommend others to visit Hopkins Honda in the future. Friendly staff and very helpful with our car search! Also really enjoy the car we purchased! Hopkins Honda in the future. Friendly staff and very helpful with our car search! Also really enjoy the car we purchased! More