Luther Hopkins Honda

Kara Roberts provided awesome customer service. My car had a couple of open recalls that needed to be taken care of, along with brakes and an oil change. However, it was recommended that repair a number o had a couple of open recalls that needed to be taken care of, along with brakes and an oil change. However, it was recommended that repair a number of other items that were going to be a bit costly. With the use of many service coupons that I had it made it all a bit more bearable. Kara was awesome in letting me know the what, why and how of all of it. She was very friendly even with my many phone calls to her. More

Impressive service. Amanda promptly acknowledged my presence. She clarified the reasons for which I was there and provided an estimated timeframe to completion. She was right on. presence. She clarified the reasons for which I was there and provided an estimated timeframe to completion. She was right on. More

a quick regular maintenance for oil/filter change. Everything was just great. The price is almost $40 which is fine, but high than my expectation, I have had my car changing oil/filter in more than 10 Everything was just great. The price is almost $40 which is fine, but high than my expectation, I have had my car changing oil/filter in more than 10 different Honda dealerships throughout the country (I do a lot of traveling) and the highest one was about $30, usually is $25. The following-up service is great! The employee who helped me in service also replied my email with couple of questions after the service. I felt their friendliness and the desire to be the best dealership. I would definitely recommend! More

The timeliness of the service was great. The service receptionist said it would be 45 minutes and it was done before that. In past it has taken a lot longer than the amount of time that I was given so receptionist said it would be 45 minutes and it was done before that. In past it has taken a lot longer than the amount of time that I was given so I was really satisfied with my most recent visit. More

Great service. Came in with bumper that was coming off. Rather than tell me to come back when body shop was open, they offered to take a look and fixed it on the spot. Rather than tell me to come back when body shop was open, they offered to take a look and fixed it on the spot. More

The service consultant was very friendly and was able to get all of my questions answered before, during, and after repairs were completed. However, there was a slight glitch In customer service. When I w get all of my questions answered before, during, and after repairs were completed. However, there was a slight glitch In customer service. When I went to pay for the repairs, I handed over an oil change coupon from RB Honda that the service consultant had agreed could be used. I expected the discount to have already been taken, since the service consultant had asked for the discounted price over the phone, but it was not. Then when I handed over the coupon I was told by customer service that it had to be turned in before the vehicle was serviced. I had to explain that the service consultant had already agreed to honor the coupon, at which point they re-calculated payment due. One other comment is that it would have been helpful if Hopkins Honda had called RB Honda to obtain repair history information. I had to make this call, and get back to the service consultant, who then relayed the required information to the repair technician. More

The entire analysis, test drive and purchase process was really easy, no pressure and enjoyable. Mike is a great guy and was a pleasure to work with. I would recommend Mike and Luther Hopkins Honda to every really easy, no pressure and enjoyable. Mike is a great guy and was a pleasure to work with. I would recommend Mike and Luther Hopkins Honda to everyone. More

Went to the dealership to look at used 2012 Odyssey minivans. Found one we liked and bought it. On the way home the coin holder fell open and would not close. This was broke during the "detailin minivans. Found one we liked and bought it. On the way home the coin holder fell open and would not close. This was broke during the "detailing" process between test driving the van and taking the van home after purchasing. The following day my wife went to use the windshield fluid and nothing. It was froze (it was about 20 degrees out that day). This used van came from Texas. The wiper fluid in Texas is not made for cold weather. Last issue is we went to program the navigation and it was calling for a user PIN for some functions. We were told we would have to bring it in to have it reset. So onto the scheduled service appointment to fix these. Windshield fluid drained an filled. Navigation reset, which erased all 60 cd's we had put on the HDD and all the phone contacts and settings we had programmed. Coin holder not fixed, they had to order that part. They want us to come back and sit for another hour to fix the coin holder. No screws hold it in, probably a 3 minute job to fix. Since this is a "certified" used car, one would think that if a car came from Texas to be sold in Minnesota and it is winter, change the wiper fluid to start with. Don't just top it off. That is just straight being lazy. Makes me wonder if the coolant is going to be okay to a very low temp? Same can be said for the Navigation. When selling a used Honda with Navigation, why not just resest it? Instead, we had to drive 30 minutes to the dealership, sit for an hour (missing work) to reset the navigation. Should be done when they do the "certified" inspection. Just lazy in my opinion. Sales and finance were great and very friendly. They have been freindly to help our problems, but these problems should not happen. The reason the problems exist is from lack of proper execution and just being lazy. More

I was so happy to visit Hopkins Honda once again for our latest car. I was promptly helped, found the perfect car, went through all the financials in a reasonable amount of time, and am once again a happy H latest car. I was promptly helped, found the perfect car, went through all the financials in a reasonable amount of time, and am once again a happy Honda customer third time around! I never mind coming in for service since everyone there is so kind and it is such a comfortable place to wait. Thank you Hopkins Honda! More

Always an excellent service experience at Hopkins Honda! The service advisers and technicians are competent, trustworthy, and consistently friendly. I've been coming to Hopkins Honda since 1987, and I see The service advisers and technicians are competent, trustworthy, and consistently friendly. I've been coming to Hopkins Honda since 1987, and I see no reason to ever make a change. More