Luther Hopkins Honda

Great Service & a Great Car My daughter's car died very suddenly and we had to find a replacement, fast. I reached out to John Vang to find a reliable used car for her. He immedi My daughter's car died very suddenly and we had to find a replacement, fast. I reached out to John Vang to find a reliable used car for her. He immediately jumped to action and had a list of all available vehicles and was ready to answer all our questions. We were able to find a great little car for her, got financed (at a great rate), and drove it off the lot within a couple of hours. I will definitely be going back the next time I am in the market for a car. More

Great Service! Great service from John and the finacial guy did an awesome job. John replied back right away when I did an internet check on my Brand used '14 Civic Great service from John and the finacial guy did an awesome job. John replied back right away when I did an internet check on my Brand used '14 Civic EX-L. And they fought hard to find a bank that suited me best and I got a much better rate than what my bank gave me. And John is always available to answer any questions or problems I have. Thanks you guys! PS, John deserves a raise. Lol! More

a Good Time Shopping for a car at Hopkins Honda is FUN! Natasha made the experience comfortable and easy. It was a good time working with Hopkins Honda. Shopping for a car at Hopkins Honda is FUN! Natasha made the experience comfortable and easy. It was a good time working with Hopkins Honda. More

Service schedulers suck! Every time I call to make an appointment for what I want done, they ask a bunch of unrelated questions and tell me I need to do X Y and Z. When I con Every time I call to make an appointment for what I want done, they ask a bunch of unrelated questions and tell me I need to do X Y and Z. When I confirm I just want what I called for, they argue. Twice now, after this experience, I come for my appointment with my favorite Service Advisor and he doesn't have one for me. So not only did they argue with the customer, THEN DIDN'T DO THEIR JOB EITHER. If at all possible, avoid their appointment schedulers and make one online. More

a pleasant buying experience We searched for a particular make and model within our price range on the web, and found only about 4 dealerships within 100 miles. Our last stop w We searched for a particular make and model within our price range on the web, and found only about 4 dealerships within 100 miles. Our last stop was Hopkins Honda. Immediately, we were treated well by the salesman. We were impressed with the vehicle available, and made a deal. Next we were sent to the customer waiting area so they could prepare the paperwork and secure financing. I was disappointed by the interest rate, but was unaware of the current situation when buying a used vehicle. While meeting with the business associate, we were asked if we were interested in an extended warranty. Immediately I told him no. We went back and forth for over 15 minutes debating the purchase. I finally gave in to his logic, but was somewhat regretful after leaving town. More

Sucker service Had an oil change. Then the service tech pointed out a small nail in the tire tread, convinced that the 2015 CRV needed 4 new tires. Went to my local Had an oil change. Then the service tech pointed out a small nail in the tire tread, convinced that the 2015 CRV needed 4 new tires. Went to my local place, plugged the little hole and sealed it. Total ripoff on the service. Even the buying experience was 'wait, let me check w my mgr', 3-4 times. And undercut a BMW trade-in by 50% from their original offer. These guys are up to no good. $25 patch vs $800 for a new set of tires? Thanks - we'll go elsewhere. More

Bought a USED LEMON My wife and son bought what appeared to be a decent used Honda Civic. The motor looked nice and clean and everything. Within 2 weeks this thing is ble My wife and son bought what appeared to be a decent used Honda Civic. The motor looked nice and clean and everything. Within 2 weeks this thing is bleeding oil and they won't do anything about it. Brought it to a quality 5 star service shop in Woodbury, MN. and they said "I hope you didn't buy it already". They pointed out the pitting and dirt under the paint saying that this car has been in an accident and Hopkins Honda did a quick and sloppy paint job. They also noted that Hopkins Honda knew about the massive oil leak, because he could see the brand new gasket. Shame on Luther Hopkins Honda. I will be sure to blog about this on my verified Facebook page (over 50,000 Minnesota followers). I wish I could give negative stars. More

Hidden lease dropoff fees They are charging a lease dropoff fee that isn't disclosed in their advertisements. I asked for a list of all fees and charges before leasing and they They are charging a lease dropoff fee that isn't disclosed in their advertisements. I asked for a list of all fees and charges before leasing and they "forgot" to tell me that there was a dropoff fee if I didn't buy the car after the lease that was more than a month payment. More

Incompetent service I got may Honda Accord EX with Honda Sensing from Luther Hopkins Honda in Nov 2017. Here's my experience: Sales: I got no offers from this dealer. So I got may Honda Accord EX with Honda Sensing from Luther Hopkins Honda in Nov 2017. Here's my experience: Sales: I got no offers from this dealer. Some 28 thousand bucks and that's it. I contacted another dealer - Luther Brookdale, and I instantly got a quote of 26 something. Not wanting to loose sales, the dealer instantly matches the price. I was in a hurry to buy a car, so I decided to stick with Hopkins Honda. The sales agent, Bonnie, was great. New vehicle delivery: Car was clean just ok. Noticed scratches all over the car and complained about it. I was promised they would fix it. Two weeks later, the hood was painted and a new clear coat applied. The Collision and Glass team was great. They took good care of the car. When I picked it back up, after 2 weeks, the car felt like a brand new car. The scratches were gone. Service: This is by far the worst part about Hopkins Honda. I had a problem with my car's remote engine start. The remote start would not work at times, and in the Minnesota chill, it was a much needed feature. On the first visit, they told me outright that they cannot diagnose the issue. On the second visit, a week later, I reproduced the issue. Service, however, could not. Went back to them the next week, reproduced the problem, showed them videos of the issue, but service still denied any issue with the remote start. Spoke to Honda Customer Care and was told that there is no known issue with the remote start. Went again to Hopkins Honda, this time with five solutions from internet forums. Service told me they can only try the solutions which Honda recommends. The remote start problem still exists. Service at Hopkins Honda won't go the distance to diagnose and solve the problem. I believe if a diagnosis is not possible, try solving the problem using trial-and-error. The internet is flooded with solutions to the remote start problems in Honda Accords. Tim is someone who's a pain to deal with. He just won't listen to you. Value added services at the time of sale: I opted for Crystal Fusion coating for the windscreen, paint sealant and underbody rust protection. Paid $500 for all of this inclusive, against the retail price of $1500. Realized later that the underbody rust protection was just a rubberized spray that costs about $10 at a hardware store. Cannot comment on the paint sealant, since I am a car detailer too, and right after purchase, I put on CarPro CQuartz ceramic coat on the entire car. Parts: ONE star here. The parts department is only concerned about selling. Let me explain. I wanted to replace the spare wheel with a full service tyre and rim. Hopkins Honda parts dept. provided a quote, but did not have the part. I called Brookdale Honda, and they advised me on the contrary- a full service tyre and rim would take up space in the boot, and the boot would no longer remain flat. Next part: I wanted mud flaps just for the look of it. Hopins Honda Parts team: Sure, it looks great. When can we set you up for installation? Brookdale Honda: Do you really need it. A mud flap is great if you are driving on bad roads with a lot of gravel. Here in Minnesota you do not have the gravel problem. We suggest you get it only if you drive outside Minnesota quite often, Illinois, or Wisconsin for instance. This is what I mean by quality of service. Hopkins just wants to sell, Brookdale advices you. Finance team: This team is the best part about Hopkins Honda. These guys go out of the way to help you out. I had opted for a "Crystal Fusion" coating on the windscreen. The coating required a buff up once in 2-3 months. The guy in Finance told me that Crystal Fusion would send me the necessary wipes within a few months of the first coat. Since I had begun relocating to Chicago, the finance guys gave me their own Crystal Fusion spray so I could restore water repellence. Overall, I did not quite recommend Hopkins Honda service. More

Customer satisfied I was quickly contacted when I showed I was interested. Was treated respectfully and was given all the information that I needed no pressure. They exp I was quickly contacted when I showed I was interested. Was treated respectfully and was given all the information that I needed no pressure. They explained all aspects of my purchase and understood what I was looking for. More