Luther Hopkins Honda

Incompetent service I got may Honda Accord EX with Honda Sensing from Luther Hopkins Honda in Nov 2017. Here's my experience: Sales: I got no offers from this dealer. So I got may Honda Accord EX with Honda Sensing from Luther Hopkins Honda in Nov 2017. Here's my experience: Sales: I got no offers from this dealer. Some 28 thousand bucks and that's it. I contacted another dealer - Luther Brookdale, and I instantly got a quote of 26 something. Not wanting to loose sales, the dealer instantly matches the price. I was in a hurry to buy a car, so I decided to stick with Hopkins Honda. The sales agent, Bonnie, was great. New vehicle delivery: Car was clean just ok. Noticed scratches all over the car and complained about it. I was promised they would fix it. Two weeks later, the hood was painted and a new clear coat applied. The Collision and Glass team was great. They took good care of the car. When I picked it back up, after 2 weeks, the car felt like a brand new car. The scratches were gone. Service: This is by far the worst part about Hopkins Honda. I had a problem with my car's remote engine start. The remote start would not work at times, and in the Minnesota chill, it was a much needed feature. On the first visit, they told me outright that they cannot diagnose the issue. On the second visit, a week later, I reproduced the issue. Service, however, could not. Went back to them the next week, reproduced the problem, showed them videos of the issue, but service still denied any issue with the remote start. Spoke to Honda Customer Care and was told that there is no known issue with the remote start. Went again to Hopkins Honda, this time with five solutions from internet forums. Service told me they can only try the solutions which Honda recommends. The remote start problem still exists. Service at Hopkins Honda won't go the distance to diagnose and solve the problem. I believe if a diagnosis is not possible, try solving the problem using trial-and-error. The internet is flooded with solutions to the remote start problems in Honda Accords. Tim is someone who's a pain to deal with. He just won't listen to you. Value added services at the time of sale: I opted for Crystal Fusion coating for the windscreen, paint sealant and underbody rust protection. Paid $500 for all of this inclusive, against the retail price of $1500. Realized later that the underbody rust protection was just a rubberized spray that costs about $10 at a hardware store. Cannot comment on the paint sealant, since I am a car detailer too, and right after purchase, I put on CarPro CQuartz ceramic coat on the entire car. Parts: ONE star here. The parts department is only concerned about selling. Let me explain. I wanted to replace the spare wheel with a full service tyre and rim. Hopkins Honda parts dept. provided a quote, but did not have the part. I called Brookdale Honda, and they advised me on the contrary- a full service tyre and rim would take up space in the boot, and the boot would no longer remain flat. Next part: I wanted mud flaps just for the look of it. Hopins Honda Parts team: Sure, it looks great. When can we set you up for installation? Brookdale Honda: Do you really need it. A mud flap is great if you are driving on bad roads with a lot of gravel. Here in Minnesota you do not have the gravel problem. We suggest you get it only if you drive outside Minnesota quite often, Illinois, or Wisconsin for instance. This is what I mean by quality of service. Hopkins just wants to sell, Brookdale advices you. Finance team: This team is the best part about Hopkins Honda. These guys go out of the way to help you out. I had opted for a "Crystal Fusion" coating on the windscreen. The coating required a buff up once in 2-3 months. The guy in Finance told me that Crystal Fusion would send me the necessary wipes within a few months of the first coat. Since I had begun relocating to Chicago, the finance guys gave me their own Crystal Fusion spray so I could restore water repellence. Overall, I did not quite recommend Hopkins Honda service. More

Customer satisfied I was quickly contacted when I showed I was interested. Was treated respectfully and was given all the information that I needed no pressure. They exp I was quickly contacted when I showed I was interested. Was treated respectfully and was given all the information that I needed no pressure. They explained all aspects of my purchase and understood what I was looking for. More

Excellent Service over Ten Years I hope I continue to have the excellent service I have had in the past. When evaluating tires and brakes, the dealer has never pushed for the sale bef I hope I continue to have the excellent service I have had in the past. When evaluating tires and brakes, the dealer has never pushed for the sale before it was needed. I have compared prices on brakes with other shops and the dealer the same price, so I have chosen the dealer. I think one must always be diligent when having their car serviced, you really can't beat the waiting area, which provides free coffee and cookies. More

Bad Experience as a Female Car Buyer Bought a car there yesterday. The man I was working with in the finance department asked me if I had made a decision "because my husband said so." H Bought a car there yesterday. The man I was working with in the finance department asked me if I had made a decision "because my husband said so." Horrible experience as a female car buyer. More

Worst dealer ever Do not deal with Glenn!!! It started out well he held a van for my family. After he got you sold he just up and leaves to deal with new customers and Do not deal with Glenn!!! It started out well he held a van for my family. After he got you sold he just up and leaves to deal with new customers and your left hanging never to return to finish the paperwork. I was there with my family a 2 yr old and 6 month old. It took over 3 hours to complete everything!!!! Plus I was over 1.5 hrs out of the location. My kids were not happy after having to hang out at a dealership that long. I've bought lots of cars in my life. By far Glenn has the worst person to deal with. After being frustrated I talked to other sales people Joe and Steve. They got things rolling and got my wife a car to drive my 6 month old around to put her asleep because Glenn never got the second key programmed to my van so my wife couldnt drive our car we just purchased. If it wasn't for Joe and Steve I would still be at that dealership until the next day. I would work with either of them never Glenn!!! The finance person made negative comments about me paying cash for the car. My finances is none of his concern. I will never return to the place ever to buy a car. Again to Joe and Steve they get my 5 stars. Glenn is a horrible salesman. Has a whole the dealership is very poor all around. More

Body shop bid I have taken my car to this deal several times. No complaints on their work. However, I recently received an estimate for body work that was 3 times I have taken my car to this deal several times. No complaints on their work. However, I recently received an estimate for body work that was 3 times the estimate received by two reputable body shops. Even my insurance adjuster was shocked. I hope they aren't gouging us on service work..I'd be careful. More

2009 Honda CRV This is the best (used) (or new, for that matter) car I have ever owned. Whenever I bring it in for service they do exactly what I ask for (even when This is the best (used) (or new, for that matter) car I have ever owned. Whenever I bring it in for service they do exactly what I ask for (even when I ask them to look at tires fully expecting to have one or all replaced) they say it is not needed at this time. They give me suggestions and never push. The work is done in the time assessed. I cannot imagine going elsewhere for car purchases or service. More

No follow through I bought a used car there and there were two items that needed repair. They promised to repair them and told me they would call to schedule. Two month I bought a used car there and there were two items that needed repair. They promised to repair them and told me they would call to schedule. Two months later, I've done all the calling and they have failed to get the work done. What went from a pleasant buying experience has turned into a nightmare. I can not recommend this dealership. More

I would give this Dealer '0' Stars if I could Every time I used to go here for a repair, something else would go wrong within a day or two. Coincidence? I think not. Maybe if it had happened once Every time I used to go here for a repair, something else would go wrong within a day or two. Coincidence? I think not. Maybe if it had happened once or twice, but this happened almost every time I had them service my Accord. I bought my new Accord here, and even under factory warranty, the service reps lied to me about the cause of problems (e.g. when the air conditioner failed and the rear foot wells filled with water, the rep told me that a hard rain had blown water back through the ventilation system. Seriously!?!). My neighbor's sister worked here, and even she said the place was totally wack (in a BAD way). she quit - it was just too weird for her to deal with. More

Disreceptful service employee On 7/27/15 I went in to have an oil change I was being helped by Sarah Touchstone, this was my first time being at this dealership. Every time I would On 7/27/15 I went in to have an oil change I was being helped by Sarah Touchstone, this was my first time being at this dealership. Every time I would ask her a question she was pretty rude when answering my questions and acted like I didn't know what I was talking about. Yes I admit im not a car person but that does not mean I don't know anything and am stupid which was they way I was being treated by her. She blamed all her frustration against me on the heat which I get it can get hot but that is by no means an excuse to be rude to a customer. I have had better experience elsewhere where I wasn't treated so poorly and would not go back to this specific dealership. More