Luther Hopkins Honda

Great customer service I purchased a new 2017 Accord from Harrison and the experience could not have been easier. I knew what I wanted and was able to work through all the I purchased a new 2017 Accord from Harrison and the experience could not have been easier. I knew what I wanted and was able to work through all the details with Harrison mostly by texting. How cool is that? I made one trip into Hopkins Honda and that was to pick up the vehicle. More

Bad experience I went to this dealer to purchase used car, everything was awesome till we test drove the car and all the interactions with sales team. As I got finan I went to this dealer to purchase used car, everything was awesome till we test drove the car and all the interactions with sales team. As I got finance pre approval from credit Union, I updated their Finance team about it and I was expecting them to hand over the Purchase agreement to me so that I can do the paper works with credit union and get the check for them. They showed me Honda finance form and asked me fill the details and sign over it, When I asked them why I should as I already got pre approval from Credit Union I don't want any finance options from dealer. They lied to me that it is mandatory to run credit check irrespective of where you are getting financed. When I was insisting on paper works that needs to be submitted to credit union they said that would send them directly and they initiated new finance application for me to the same credit union without my knowledge as a result my credit score went down unnecessarily by few points. 1. Why they do do credit check ? or Authorize someone to do as I haven't requested them for finance. 2. Why they lied to me and forced to sign the form for credit and background check? Does Patriot Act mandates that, I believe that OFAC should be sufficient for cash transactions > $10000. 3. Why do they raised finance application for me without my knowledge? I already went through all the process of cerdit check to get my auto loan pre approved by credit union. 4. Why they didn't mentioned the out the door price, even after insisting on to let the final price they are saying it will be around around and no final figures. And when we ask them why do you start all new finace application for me when I already got pre approved one the reply was that to make your life easier we do that. More

Great experience I was very happy to talk to Sue. She was very helpful and was very honest with this process of buying a car. The best. I was very happy to talk to Sue. She was very helpful and was very honest with this process of buying a car. The best. More

Excellent Had an excellent experience with Sue . She was very supportive with my questions and requests with no pressure. Helped meet the goals I had with the Had an excellent experience with Sue . She was very supportive with my questions and requests with no pressure. Helped meet the goals I had with the vehicle / price. Sue is very efficient and thorough. More

Great service! Both Sue and Natasha were fantastic! They made my car buying experience very pleasant! I felt they offered me a great trade-in value for my car, and i Both Sue and Natasha were fantastic! They made my car buying experience very pleasant! I felt they offered me a great trade-in value for my car, and in return, I was able to buy the car of my dreams. Their quality guest service made me a Loyal Luther buyer for life! More

Always a pleasure! Sue was a pleasure to work with (again!) - she works efficiently and was able to find the vehicle I wanted within a few days. We will be back in a f Sue was a pleasure to work with (again!) - she works efficiently and was able to find the vehicle I wanted within a few days. We will be back in a few years for our next lease! More

True Professional Our third Honda from Sue Lano. While this is business Sue takes the time to make sure all that you are well taken care of. More like family helpful a Our third Honda from Sue Lano. While this is business Sue takes the time to make sure all that you are well taken care of. More like family helpful and stays in touch. Another great job Sue. Luther is lucky to have representatives like her. More

Easy renewal of civic lease Sue is efficient and knowledgeable. I never feel pressured by her and believe she has my best interest in mind. She also helps with the details of s Sue is efficient and knowledgeable. I never feel pressured by her and believe she has my best interest in mind. She also helps with the details of setting up my phone and car settings the way I want them. More

Made buying my lease easy! Natasha was outgoing, funny, cheerful, and made buying my leased Honda Civic an absolute breeze! I highly recommend working with her. Thanks for all o Natasha was outgoing, funny, cheerful, and made buying my leased Honda Civic an absolute breeze! I highly recommend working with her. Thanks for all of your help, Natasha! More

Sue is the absolute best!! Sue hands down made my experience amazing and I would recommend her to anyone! I am absolutely going to come to her 1st the next time I'm in the mark Sue hands down made my experience amazing and I would recommend her to anyone! I am absolutely going to come to her 1st the next time I'm in the market for a vehicle! She made the process very easy and went to bat for me and I trusted her completely. Matt Nelson also made the entire experience easy and comfortable. He went above and beyond to make sure I knew what I was getting and I trusted he had my best interest in mind. Thanks Sue and Matt! More