Luther Hopkins Honda

Natasha is GREAT I loved working with Natasha. She made everything easy and free of hassles. She understood what I wanted and what I really DIDN'T want, and she didn I loved working with Natasha. She made everything easy and free of hassles. She understood what I wanted and what I really DIDN'T want, and she didn't try to sell me anything I didn't want. She even scored the difficult-to-find color of the car I wanted. Highly recommend! More

NEW CAR!! Joe has been apart of my car family for the last 26 years. He has helped my mother and myself obtain our vehicles. He’s always happy to see us. He’s a Joe has been apart of my car family for the last 26 years. He has helped my mother and myself obtain our vehicles. He’s always happy to see us. He’s always eager to help and fully answers our questions even if we aren’t actually looking for a car. My mother and I have high expectations and needs. Joe is very patient with both of us and makes us feel comfortable. The consistency is amazing, every time we meet, we know what to expect and he gives us face value for the information that is given. Great guy, exceptional service, and very knowledgeable. THANKS JOE!!! Love my Acura TSX!! More

Fast, Friendly, Honest Service I was in the market for a 2010 Accord. I saw one online and emailed ahead. Joe had it vacuumed and washed when I got there, but it had not yet been fu I was in the market for a 2010 Accord. I saw one online and emailed ahead. Joe had it vacuumed and washed when I got there, but it had not yet been fully detailed. We discussed the things that he was alredy planning to have done before selling the car (replace side mirror, full detail, buffing out scratches, oil change) and I asked him to take care of a few more things (transmission fluid change, tire rotation, replace sun visor, pop out a small dent). He was true to his word and took care of all needed maintenance and repairs on time so I could pick it up a few days later as we had planned. When I had my own mechanic look it over, he said all information that Joe had given me about the car maintenance and repairs was accurate. Joe is a low pressure, friendly guy who wants to make the car buying process as simple as possible. He was very accommodating with my requests. I would buy from him again even though there are many dealerships that are closer. More

Lied / Held vehicle while doing no work / misrepresented I was in an accident. My insurance company told me Luther Hopkins Honda was a preferred service provider for their claims process. My vehicle was towe I was in an accident. My insurance company told me Luther Hopkins Honda was a preferred service provider for their claims process. My vehicle was towed to Luther Hopkins Honda. Within a few hours, the service department told me it didn’t look like the engine issue had anything to do with my accident. Even though I clearly stated and showed maintenance records how my vehicle ran great prior to the accident. They shuffled the car over to the body shop without addressing drivability issue first. The body shop had the vehicle for over a week only to quote the body damage and try to get out of doing an entire door panel. They stated it looked to be damaged prior to accident. The estimates were given and then the vehicle sent back to service; only for the service department to come to the same conclusion after a single test. I was told to tow my car to another dealership for a second opinion by my insurance company, but was told "no" once the tow truck arrived in Hopkins. This cost me $75. The service manager blew me off: stated he would call me back, but never did. Another employee called me at the end of the following day. I believe the insurance company meant this was a preferred provider because they would say anything to save the insurance company money and not me; the customer. Lied / Held vehicle while doing no work / delayed / misrepresented / worst experience / 0 of 5 stars if i could More

Great Customer Experience We were at Hopkins Honda to purchase our 5th vehicle. (Have leased 3 and bought 2). Kostas was knowledgeable, engaging, and truly committed to helpin We were at Hopkins Honda to purchase our 5th vehicle. (Have leased 3 and bought 2). Kostas was knowledgeable, engaging, and truly committed to helping us get the deal we wanted on our new CRV EX. The vehicle was for me - not my husband - and Kostas made sure he asked me the questions rather than directing them all to my husband. He kept us apprised of dates and times, answered all questions we had, and worked EXTREMELY hard with his manager to make sure we had our new vehicle in time for a planned cross-country trip. To find the color and model we wanted, he had to arrange for one to be driven from Bemidji! would also add that every team member we encountered was pleasant and seemed willing to help us or steer us in the right direction. More

Wonderful experience! I've used Hopkins Honda for all my service needs over the last eight years. I have been so impressed with the service I've received that I vowed when I've used Hopkins Honda for all my service needs over the last eight years. I have been so impressed with the service I've received that I vowed when I was ready to buy a new car, I would shop Hopkins Honda. I met Kostas when I was in the beginning stages of investigation on the new CR-V models. Kostas was patient and helpful, giving me a variety of financing options and scenarios. He was kind and respectful and helped me feel at ease during the buying process. I can't say enough good things about my experience with Kostas and Hopkins Honda. You're the best!! More

Very good Helpful, pleasant to work with. Would have liked a little more review of all controls. Nice explanations of differences between various models. Gave Helpful, pleasant to work with. Would have liked a little more review of all controls. Nice explanations of differences between various models. Gave plenty of opportunity to ask questions, and answered all of them. More

Very helpful! They quickly sent me requested shop records on a used and well kept Honda CR-Z. Thank you for being courteous. I bought the car in Texas. It’s a long They quickly sent me requested shop records on a used and well kept Honda CR-Z. Thank you for being courteous. I bought the car in Texas. It’s a long way from its original home. It was well taken care of by Luther Hopkins. More

2015 civic Phillip was very good help in in getting me started looking for a car to replace my 2004 Honda Civic. When I had a problem, he was there to help. Phillip was very good help in in getting me started looking for a car to replace my 2004 Honda Civic. When I had a problem, he was there to help. More

Natasha was amazing Natasha was easy to work with and there was no pressure to buy. She made the whole experience one of my best ones when buying a car. Natasha was easy to work with and there was no pressure to buy. She made the whole experience one of my best ones when buying a car. More