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Luther Ford Ebensburg

Ebensburg, PA

3.7
42 Reviews

3941 Admiral Peary Hwy

Ebensburg, PA

15931

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Showing 42 reviews

February 21, 2024

Absolute worst dealership I have ever encountered, they had my car in their shop over 6 months, told me it was covered by my extended warranty, then told me on the day they had me pick it up (not fixed, it More

by Lutherishorrible
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown .. the person had left
February 19, 2024

STAYAWAY FROM THIS PLACE! !! This is a group of liars and thrives. Last January I turned 60, and my heart is that of an 85 year old man. So after shopping on line I drove out More

by wwalbus2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bob Jones and head of service department
January 24, 2024

Please be aware that they sell vehicles for above the advertised price and are quick about the paperwork. They also tell you you’ll have bumper to bumper full coverage warranty but don’t bother to tell y More

by NWilt83
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matthew Wombacher
September 10, 2023

Bert, Travis, and Andy were great during our last visit. This is our 4th purchase with Bert who is always extremely helpful and easy to work with. Travis made financing a simple process and Andy was very kn More

by Smirabile925
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave “Bert” Klaiber
January 25, 2023

They were very pleasant to correspond with. Very professional and courteous . Unfortunately life happens and I wasn't able to get down there to look at it. More

by krsnowrm
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Derek Gabella
December 21, 2022

We go there because of the friendly, courteous and quick service. They let you know if there’s a problem and get it taken care of More

by JOSAFRPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Dec 22, 2022 -

Luther Ford Ebensburg responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Luther Ford Ebensburg to be a positive one. Please don't hesitate to reach out if you need anything else.

November 11, 2022

Meet all of our needs and had car ready when promised. No problems with scheduling More

by mummum007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy and Randy
Nov 13, 2022 -

Luther Ford Ebensburg responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Luther Ford Ebensburg.

October 25, 2022

App stated one price, dealer charged higher price. $25 more than the app stated, with no explanation More

by YODERRANDY7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derek Gabella
Oct 28, 2022 -

Luther Ford Ebensburg responded

Randy, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 14, 2022

Completed work quickly and accurately for reasonable price. Scheduled when we wanted convenient for us More

by mummum007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy
Oct 16, 2022 -

Luther Ford Ebensburg responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 30, 2022

They were wonderful, got my car fixed up and mouse free. No more smell! Ordered a replacement piece for a second issue and will call when it is in and ready to install. More

by kremick10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carissa Luther, Derek Gabella
Oct 03, 2022 -

Luther Ford Ebensburg responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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