Luther Family Ford - Service Center

Very good service. Always take my vehicle here for service. Nice service center and cashier. Always take my vehicle here for service. Nice service center and cashier. More

Very pleased with the service received at Luther Ford. Problems were discovered and addressed within three hours. Will certainly be back. Problems were discovered and addressed within three hours. Will certainly be back. More

I requested an additional repair twice with no response. I wanted the rear window blade repaired. . Very disappointed. I wanted the rear window blade repaired. . Very disappointed. More

Nice waiting room area, great staff that were pleasant to work with, vehicle was repaired as requested work with, vehicle was repaired as requested More

Everything’s was on schedule and I was off to work in no time! Thanks time! Thanks More

I am very disappointed in my last visit to have an oil change on my F150. When I arrived I was 4th in line at quick lube with two bays open I waited almost 2 hours for my truck. I believe that although I change on my F150. When I arrived I was 4th in line at quick lube with two bays open I waited almost 2 hours for my truck. I believe that although I was 4th line priority was given to others as several people came into the waiting area after me and yet they were done ahead of me. When they finally did do my truck it took them all of maybe 15 minutes to get it done. When the rep came out with my keys and to go over the check list it was very short and the only thing discussed was to say tires are good which in my last oil change I was told the should be rotated which I have not done. We have been buying from this dealership since back when it was Valley Ford we followed it to its new location and name and have bought several vehicles here and have always serviced them here. This visit was very disappointing. I guess I will just have to wait in my vehicle the next time I need an oil change 😏 More

Service Advisor was very friendly and answered all questions promptly. Service work was completed relatively quick. Customer Service was absolutely top-notch. questions promptly. Service work was completed relatively quick. Customer Service was absolutely top-notch. More

The service personnel were very attentive and helpful. They made sure they captured the details of what needed to be done at the time of making the appointment and confirm any other particular items the d They made sure they captured the details of what needed to be done at the time of making the appointment and confirm any other particular items the day of the appointment. The vehicle was done in a timely manner and all issues were addressed. This is the kind of service I remember receiving when I purchased my last vehicle there. Thank you for the excellent service! More

I informed Service Dept that I had an extended warranty which should cover the Engine light issue which turned out to be an O2 sensor. My warranty was verified and upon COMPLETION of the service, I was in which should cover the Engine light issue which turned out to be an O2 sensor. My warranty was verified and upon COMPLETION of the service, I was informed that I owed $100.00 deductible. I was not aware that I had a deductible. I had not used my extended warranty in the 5+ years that I have owned it and therefore, I did not recall that a deductible was in place. I think that this should have been communicated to me-(a reminder). There were plenty of opportunities to do so via texting when warranty was being verified. Rather, I am informed via invoice attached to a text requesting payment upon picking up my car. Needless to say, I was not happy about this poor customer service. I would have had the work done. That is not the point. In my mind-"Warranty" means full coverage and no worries. In regard to whether I would "recommend" this service center- I guess I would as the service to my car was good-but as I explained the customer needs improvement as I outlined More

Easy scheduling on the phone and check in in person, service was completed ahead of schedule service was completed ahead of schedule More