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2,825 Reviews of Luther Family Ford - Service Center
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February 13, 2023
Very professional and helpful. All workers very personable and polite. Accommodating in a crisis. Thanks All workers very personable and polite. Accommodating in a crisis. Thanks More
by cteske
Verified CustomerEmployees Worked With
Other Employees :
Jennifer Brinkman, Travis Dickinson
February 13, 2023
Had a tough time getting an appointment to work with my schedule. When I finally did get in, they were short handed and weren't able to address the issues. Had the truck in the shop while it was under wa schedule. When I finally did get in, they were short handed and weren't able to address the issues. Had the truck in the shop while it was under warranty. The repair didn't last a day. Now that it is out of warranty, they tell me to expect to be billed. Have had Ford trucks most of my life, with the issues I've had, don't think I will be able to afford to keep this one. Repairs are so crazy expensive, I don't want the risk while retired. Thank You More
by Randy Phelps
February 11, 2023
Anna Hawkins was extremely helpful! Apparently the other males in the service center couldn't be of service as they waited till she was available and passed me off to her. She deserves Apparently the other males in the service center couldn't be of service as they waited till she was available and passed me off to her. She deserves a huge raise/promotion! The other person with me stated how smart it is of Luther Family Ford to have Anna in the position she is in as she delivers awesome customer service. Your service department would be severely lacking without her. All the males were very stand off-ish, it was an issue for them to help temporarily (hook up code reader) until Anna was available (she was busy with customer on the phone, running to find tech people, etc). I have nothing but the best to say of Anna Hawkins. You might want to have her teach the others what customer service looks like! Thank you Anna!!! You were a Godsend when I was stranded in Fargo! More
by Cindy
Employees Worked With
Other Employees :
Anna Hawkins, Travis Dickinson
February 11, 2023
Your service center really screws the customer with your rates. I got the same service done to my car for $1500 less at another place. I will never bring my vehicle there again and will make sure others I k rates. I got the same service done to my car for $1500 less at another place. I will never bring my vehicle there again and will make sure others I know do not also. More
by STRAW29
Employees Worked With
February 10, 2023
Thank you for the service provided everything worked out Will return again some day in the future out Will return again some day in the future More
by JMARCICKIEWICZ
Employees Worked With
Other Employees :
Travis Dickinson
February 08, 2023
Mechanic was knowledgeable , informative and very polite. Pleasant area to wait in.. cost was palatable polite. Pleasant area to wait in.. cost was palatable More
by KD
Employees Worked With
February 08, 2023
Ryan explained what was done on the car and what was not needed very clearly. He answered my questions completely. needed very clearly. He answered my questions completely. More
by amoyano420
Employees Worked With
February 08, 2023
Communication if I initiate Is ok but I have been waiting for a part for my car and haven’t heard anything about it’s status and it’s been a while since I’ve had it ordered for a part for my car and haven’t heard anything about it’s status and it’s been a while since I’ve had it ordered More
by jtthrow
Employees Worked With
Unknown
February 08, 2023
Outstanding service. On time, Professional, efficient, friendly and technically proficient. I'll definitely be returning! On time, Professional, efficient, friendly and technically proficient. I'll definitely be returning! More
by Kmkocos
Employees Worked With
