Luther Family Ford - Service Center

I had quite a complex run of issues with my vehicle, which ended in getting a new engine. Anna got more done for me in 24 hours than Elite Automotive did in 2 weeks. I was without a vehicle for 2 months which ended in getting a new engine. Anna got more done for me in 24 hours than Elite Automotive did in 2 weeks. I was without a vehicle for 2 months, which was pretty awful, but shipping time for parts can't be helped and is no one's fault. Thank you for helping me kindly, courteously, and promptly Anna. More

They did a great job keeping me informed of what was going on and the estimate was spot on for actual cost going on and the estimate was spot on for actual cost More

They have always treated me very good at Luther Ford and always enjoy going there. always enjoy going there. More

They were able to look at my vehicle and fix it on the spot. Excellent service, and very friendly! spot. Excellent service, and very friendly! More

They left the hood rod laying on the engine Luckily it didn't damage anything under the hood didn't damage anything under the hood More

They got permission to Install a cabin filter in my vehicle from some random person in the lobby and never did ask me about it. They only told me that they would put the old one back in when I went to vehicle from some random person in the lobby and never did ask me about it. They only told me that they would put the old one back in when I went to pay for the oil change, and still charged me for the labor and filter even though I didn’t approve replacing it. They also entered the wrong mileage of my vehicle in the system so service record is completely inaccurate. More

Painfully slow and uppity I am good. It sucked bad. What else about 'it sucked' do you need? It sucked bad. What else about 'it sucked' do you need? More

Good experience. Problem solved quickly Employees are courteous and very helpful. Very professional Will go back Problem solved quickly Employees are courteous and very helpful. Very professional Will go back More

I have never had such amazing customer service till I brought my car into Luther for service. They all were amazing! brought my car into Luther for service. They all were amazing! More