Luther Family Ford - Service Center

great service and employees Took car to quick lane lube for oil change. There were quite a few ahead of me but it only took a little over an hour and i was on the road again. The Took car to quick lane lube for oil change. There were quite a few ahead of me but it only took a little over an hour and i was on the road again. The waiting area is very comfortable and relaxing. Makes the wait seem to go by quickly. Employees greeting from the time of arriving until leaving were very friendly . More

Service Satisfied with the service visit except the reason for the truck sitting a 1/2 inch low on the drivers side and not fixed. I feel a full factory tank Satisfied with the service visit except the reason for the truck sitting a 1/2 inch low on the drivers side and not fixed. I feel a full factory tank should cause the same problem as the reason I was given. More

Great Service!! Went above and beyond to make sure that I was taken care of. When the part needed was not on hand, Terry made sure that I had a means of transportatio Went above and beyond to make sure that I was taken care of. When the part needed was not on hand, Terry made sure that I had a means of transportation until my vehicle was done. More

recent oil change the service was good and done in a timely manor,The employees were pleasant.And the price was reasonable compared to another dealership in Fargo the service was good and done in a timely manor,The employees were pleasant.And the price was reasonable compared to another dealership in Fargo More

The Service Advisor was disrespectful and bad communication. The service advisor was disrespectful and arrogant and lacked good communication. I was quoted at $350.00 for a part and afterwards it came out to be The service advisor was disrespectful and arrogant and lacked good communication. I was quoted at $350.00 for a part and afterwards it came out to be $560. More

Took much longer then it was supposed to. They said it would be one half hour. Total was close to 3 hours. We had other stops to make that day and had to see kip them do to the extra time spen They said it would be one half hour. Total was close to 3 hours. We had other stops to make that day and had to see kip them do to the extra time spent at the dealership. More

2017 Raptor skid plate bolts left off after oil change Purchased new 2017 Raptor from Luther Family Ford Fargo. At first oil change (5000 miles) one of the skid plate bolts was left off after the oil chang Purchased new 2017 Raptor from Luther Family Ford Fargo. At first oil change (5000 miles) one of the skid plate bolts was left off after the oil change. Immediately brought to attention of service staff who found the left off bolt in the oil change bay. Bolt then installed. Second oil change at same facility (10K miles) was completed without incident. Third oil change (15K miles) done yesterday was completed with one of the skid plate bolts again left off. Immediately brought to attention of service staff who, again, located the left off bolt and then re-installed it. The service manager on hand (Josh) was apologetic, professional, and courteous stating, I believe, genuinely that this should never have happened in the first place, and this clearly should not be a recurring issue at the service facility. Josh assured me that he would personally make a note of these incidents in my service records, and see to it that this will not occur in the future during scheduled service appointments. The actions of Luther Family Ford, going forward, will clearly speak louder than their words. Of course, time will tell. More

Oil Change Brought our car in to the Quick Lane for an oil change and went and ran errands. Went as expected, work was completed before I returned and it was re Brought our car in to the Quick Lane for an oil change and went and ran errands. Went as expected, work was completed before I returned and it was ready to go. More

Something or some hit my side door door While I was gone to a family funeral I left my car to be Fixs and I noticed today , there are 5 starches and a big don’t in my new car that’s wasn’t t While I was gone to a family funeral I left my car to be Fixs and I noticed today , there are 5 starches and a big don’t in my new car that’s wasn’t there when I toke it in and y’all must repair at once’s . Got off work to late to call , will call Saturday . More

oil change and tire rotate Everything went great, Bruce, the service writer, was very helpful. He alerted me to a better coupon to use than what I had. I appreciated that Everything went great, Bruce, the service writer, was very helpful. He alerted me to a better coupon to use than what I had. I appreciated that. More