Luther Family Ford - Service Center

Warranty work My experience with the staff in the service department has been very good. They have listened to my concerns regarding my vehicle and also provided me My experience with the staff in the service department has been very good. They have listened to my concerns regarding my vehicle and also provided me with a loaner in place of my 2018 F-150. Hopefully as this is the 3rd time in the shop (2nd time in Fargo), we can get to the root of the AC issue and I can stay cool for the rest of the summer! More

Oil change Quick Lane Oil change… This service and Customer wait times…could be greatly improved. There should be a designated Lane established for people Quick Lane Oil change… This service and Customer wait times…could be greatly improved. There should be a designated Lane established for people who would like an oil change and or a tire rotation. I sat in line for over an hour waiting for an oil change… Then vehicle in front of me had an oil change + tire rotation. This is a very long process... your wait times could and sometimes are over an hour and a half (1.5hs) for a simple oil change service that should take less <30 minutes per vehicle tops… I realize waiting for another vehicle for an oil change and except that, but having to wait for two oil changes and then an unexpected tire rotation plus oil change is what I find is unacceptable for an advertised service of being a oil change service center. In closing I would suggest reviewing with your service staff… And take considerations or other measures to keep oil changes lanes dedicated for just that an oil change… Anything else ie: tire rotation etc. should be in another dedicated lane only with oil change option … I believe in doing this it would immensely help improve your customer service at your dealership. Respectfully Kevin More

oil change I feel if you have purchase a new vehicle that there should be sometype vip to have your car serviced .My wife and I waited over a hour and a half to I feel if you have purchase a new vehicle that there should be sometype vip to have your car serviced .My wife and I waited over a hour and a half to hav e oil changed and tire rotation you could get that done in many locations in town and be done in 15 minutes thats why I gave you a 3 rating More

Oil change Good long wait. Need more lanes and help. I waited 1.5 hours How about chocolate chip cookies once in awhile Thanks you This was filler Good long wait. Need more lanes and help. I waited 1.5 hours How about chocolate chip cookies once in awhile Thanks you This was filler More

Professional service team Brian always takes the time to listen and understand the problem with my truck when I take it in. His estimates are clear and concise and usually righ Brian always takes the time to listen and understand the problem with my truck when I take it in. His estimates are clear and concise and usually right on. Work is completed on time and right the first time. All the years I have been servicing my vehicles there I have never had to return them because the work was not completed. More

Recall/Tire Balance Work was done properly and have no more issues on my car but cost was a little much compared to other dealerships in the area. Work was done properly and have no more issues on my car but cost was a little much compared to other dealerships in the area. More

Oil change They did a great job on my oil change. I did not note the names of people who assisted me but everyone was friendly and thorough. They did a great job on my oil change. I did not note the names of people who assisted me but everyone was friendly and thorough. More

execllent They fixed my F350 Diesel and made it stop leaking oil. Since i need my truck, they gave me a New Ford F 150 to use it was really nice. Steve Fischer They fixed my F350 Diesel and made it stop leaking oil. Since i need my truck, they gave me a New Ford F 150 to use it was really nice. Steve Fischer in service is very good and professional. More

unhappy with them Was told when bought our car it had extended warrantee and no mention made of any deductible.Don"t you think that is something you should have to;d u Was told when bought our car it had extended warrantee and no mention made of any deductible.Don"t you think that is something you should have to;d us when we bought it?Instead we had to find out when something did happen and mechanic told us.Is only $100 but my point is we should have been informed when we bought it .When I inquired the person that sold us the car he said they don't mention that..Why?Is the principal of the situation not the deductible.Should have been told. More

oil change this dealership and the service department is AWESOME. if the service is going to take some time they have a courtesy car to give you a ride. the cour this dealership and the service department is AWESOME. if the service is going to take some time they have a courtesy car to give you a ride. the courtesy car drivers are very courteous and knowledgable More