Luther Family Ford - Service Center

Convenient, Fast, and Friendly I've been there twice in one week, once for an appointment for recalls and the other was for a Quick Lane oil change without an appointment. At each I've been there twice in one week, once for an appointment for recalls and the other was for a Quick Lane oil change without an appointment. At each visit I was greeted by friendly employees, all service work was performed quickly and properly. More

Luther Ford Service Always very friendly and explain everything. Prompt in giving call backs. Don’t think I’ve ever had to bring a vehicle back to correct something aft Always very friendly and explain everything. Prompt in giving call backs. Don’t think I’ve ever had to bring a vehicle back to correct something after Luther has serviced it. More

Quick oil change Love how professional and approachable everyone is. Great service! I was even able to talk to someone about my end of lease questions while I waited Love how professional and approachable everyone is. Great service! I was even able to talk to someone about my end of lease questions while I waited. Even though I didn't eat a cookie, loved smelling them! More

Great service and I really like the text/invoice updates Steve does a great job as service advisor. He provides timely updates, shares what he's seeing and takes the time to explain items if I have addition Steve does a great job as service advisor. He provides timely updates, shares what he's seeing and takes the time to explain items if I have additional questions. More

Warranty work Have been a satisfied customer for over 15 years and numerous vehicles. Whether it’s sales, parts or service you never disappoint. Each time I visit I Have been a satisfied customer for over 15 years and numerous vehicles. Whether it’s sales, parts or service you never disappoint. Each time I visit I find multiple employees who add a special touch to our interaction, and not put on, it is both genuine and natural. In this day and age that’s a rarity. Great place to do business! More

Air bag recall I had 2 recalls for air bags dated back to 2017. I called them every couple of months to check status. Finially they said they had stock and they sa I had 2 recalls for air bags dated back to 2017. I called them every couple of months to check status. Finially they said they had stock and they said they order them for both cars. I received a call about one being in and made an appointment which was 3 weeks latter. I had them check on the other air bag when they contacted me for an appointment and 2 times after. When I got the 1st car repaired, I found out it was not ordered!!! More

Better than I imagined Friendly service taken a step further. I went in for an oil change and was notified that I had a recall on my car. I was unaware of this but they fit Friendly service taken a step further. I went in for an oil change and was notified that I had a recall on my car. I was unaware of this but they fit me into their schedule right away and I walked out with the recall work done just a short period of time later. So pleased! More

Above and beyond My son-in-law's car (from out of town) had a broken driver's side door handle that was available only during the Thanksgiving Day weekend. Brian acco My son-in-law's car (from out of town) had a broken driver's side door handle that was available only during the Thanksgiving Day weekend. Brian accommodated our restricted schedule and scheduled the repair on short notice. I am grateful and cements my commitment to Luther Ford of Fargo. Bob Bond More

Friendly and helpful team! The team at Luther Family Ford-Fargo all place a high priority on customer satisfaction and it shines through in the interaction I experience each tim The team at Luther Family Ford-Fargo all place a high priority on customer satisfaction and it shines through in the interaction I experience each time I visit! More

Fast friendly service Very fast and friendly service.. There is a lengthy wait at times, but I'd attribute that to the large amount of people wanting their vehicles service Very fast and friendly service.. There is a lengthy wait at times, but I'd attribute that to the large amount of people wanting their vehicles serviced only there. More