Luther Family Ford - Service Center

Great Service Very efficient, genuinely concerned about me and my vehicle, courteous. Well trained, takes the worry out of having to service my vehicle. Keep up the Very efficient, genuinely concerned about me and my vehicle, courteous. Well trained, takes the worry out of having to service my vehicle. Keep up the good work! More

Repair was in the shop for two weeks. I had an issue with my 2017 Ford Escape. The cooling fan kept running after I shut the car off. The first time it ran the battery down, and I had to I had an issue with my 2017 Ford Escape. The cooling fan kept running after I shut the car off. The first time it ran the battery down, and I had to have it towed in. It wouldn't start even with a jump. Since the car was in park, we had to skid it on to a flat bed and haul it in. The service adviser, called me and said it needed a new relay. It was replaced, and I picked up the car, and two days later, it did the same thing. Since I knew that the cooling fan would run down the battery, I drove it into the shop, and disconnected the battery cable. The people at Luther were very nice, and kept me informed, but had a difficult time diagnosing the issue, even with help from Ford. It was extremely frustrating since this was a new vehicle, and I'm sure the technicians and service adviser felt the same way. They repinned some electrical components and replaced another electrical part. It runs well now, and hasn't acted up, but they couldn't really tell me it was fixed and wouldn't happen again. I'm not unhappy with Luther Ford, they were very understanding and gracious, but I am less than confident with my one year old Ford. More

Vehicle needed fixing I had to get my heat/ac fan motor fixed it was going bad, they did an excellent job fixing and replacing the motor, they were great to work with they I had to get my heat/ac fan motor fixed it was going bad, they did an excellent job fixing and replacing the motor, they were great to work with they explained everything that was done with my car. More

Oil change, service I came for an oil change my knee went out and I couldn't get out of my explorer. They let me drive in, did the work and handle the paperwork includi I came for an oil change my knee went out and I couldn't get out of my explorer. They let me drive in, did the work and handle the paperwork including taking my card and taking care of that as well. More

Excellent customer service Excellent customer service. Matt and Eric were very professional and great to work with. I received updates as the job progressed. I wouldn’t go anywh Excellent customer service. Matt and Eric were very professional and great to work with. I received updates as the job progressed. I wouldn’t go anywhere else to purchase or get my vehicle serviced More

Friendly service Service work was completed in a timely manner. Excellent service and friendly customer service rep made for a pleasant, satisfied experience. Would re Service work was completed in a timely manner. Excellent service and friendly customer service rep made for a pleasant, satisfied experience. Would return for future service work. More

Friendly and done in fairly short amount of time They are friendly and can do in short time. Nicely done the services. Courtesy and eagerness to help is big quality of luther Family Ford. They are friendly and can do in short time. Nicely done the services. Courtesy and eagerness to help is big quality of luther Family Ford. More

Excellent service Aside from needing to wait a week to get an appointment, nothing could have been better. Tyler was so nice and helpful, and kept me informed. I love Aside from needing to wait a week to get an appointment, nothing could have been better. Tyler was so nice and helpful, and kept me informed. I love receiving emails about the status of my repair, so I am never left wondering. And I feel confident knowing Ford experts are fixing my Ford vehicle! Truly a great experience! More

A+ Service Excellent customer service everytime I visit this location! Very pleased with Luther Family Ford in Fargo, ND and will continue to buy/lease my vehicl Excellent customer service everytime I visit this location! Very pleased with Luther Family Ford in Fargo, ND and will continue to buy/lease my vehicles from them! Thanks, Sarah More

Great service and go the extra mile attitude Team member Terry helped me with the recall corrections. I also asked Terry if he could look at a bumper from the tailgate that fell off. Terry added Team member Terry helped me with the recall corrections. I also asked Terry if he could look at a bumper from the tailgate that fell off. Terry added it to the list at no extra charge and made sure it was in working condition. The recall work was done sooner than expected. Great service all all around. More