Luther Family Ford - Service Center

Unfriendly, difficult to work with Having an experience of two service workers join in to argue with a customer who is requesting a rental car ought not to be allowed. A one on one conv Having an experience of two service workers join in to argue with a customer who is requesting a rental car ought not to be allowed. A one on one conversation is fine but a two on one is inexcusable. Being made to feel like an inconvenience because the automated service number was not working well and wanting to speak to a real person ought not happen. Being made to feel as though the gender of the customer was clearly being used to judge the customer's knowledge of vehicles is highly inappropriate and uncalled for. At this point, when the lease and the other car that is lease through Ford are completed, we will be going to one of the many other companies in order to avoid the service department at Ford. More

Excellent Service Always get excellent service here. Changed oil and filter, rotated tires and checked everything that needed to be checked. Even attached my new lice Always get excellent service here. Changed oil and filter, rotated tires and checked everything that needed to be checked. Even attached my new license tabs for me. Thanks! More

oil change & tire check Staff was kind and helpful when discussing the need for new tires. The cookies and coffee are always a welcome treat! They got my car in on time and Staff was kind and helpful when discussing the need for new tires. The cookies and coffee are always a welcome treat! They got my car in on time and was out by about 2pm. More

Fast, efficient service I was so impressed with how quickly we were able to get in and out of the Quick Lube center. The text we received letting us know the vehicle was read I was so impressed with how quickly we were able to get in and out of the Quick Lube center. The text we received letting us know the vehicle was ready was very handy - as was the ability to pay the service invoice right from the phone! More

Great service I had parts that were special ordered, when they come in they got my vehicle in right away and work was performed with excellent service I had parts that were special ordered, when they come in they got my vehicle in right away and work was performed with excellent service More

Trailer hitched added Very helpful people at the service desk and main service desk. Appreciated their help and found my paperwork right away. Would recommend service d Very helpful people at the service desk and main service desk. Appreciated their help and found my paperwork right away. Would recommend service department to anyone. More

Great work quikly! I went into Luther Family Ford with a leaky coolant system on my Ford pickup that I could not find. They found the leak and repaired it at a very fair I went into Luther Family Ford with a leaky coolant system on my Ford pickup that I could not find. They found the leak and repaired it at a very fair price and had me back on the road in less than 2 hours. The staff was very friendly, informative and respectful. If I ever need repairs in the future I will definitely return. More

Great customer service! We bring all of our vehicles into Luther Ford because we trust the courteous staff. I told them to rotate the tires with my oil change if needed and a We bring all of our vehicles into Luther Ford because we trust the courteous staff. I told them to rotate the tires with my oil change if needed and after my oil change they told be maybe on the next one. It's great to see a honest deqlership! We have had great experiences with the sales team and the service team. Easy five stars! More

Excellent company Tim Z. Is our go to man at Luther. He’s .professional but personal at the same time. He cares! Yes there is a ford dealer in devils lake that we coul Tim Z. Is our go to man at Luther. He’s .professional but personal at the same time. He cares! Yes there is a ford dealer in devils lake that we could go but choose not to because of the great customer service at Luther. We appreicate you! Thank you. Angie Twete . More

Great service as always! Terry Thanks again for outstanding service! Always a pleasure knowing you guys take the extra time for customers! Ford Escape 2008 Thanks. Kelly H Terry Thanks again for outstanding service! Always a pleasure knowing you guys take the extra time for customers! Ford Escape 2008 Thanks. Kelly H Johnson More