Luther Family Ford - Service Center

Luther Family Ford's service department was curtious The Service Department tried very hard to find my problem. They were not able to duplicate it but were very instructive as to what to do in the future The Service Department tried very hard to find my problem. They were not able to duplicate it but were very instructive as to what to do in the future if the problem came up again. More

Fusion Took to long to get appointment. 3.5 weeks is to long. Hate to wait that long if car would not run, or in a dangerous to operate Took to long to get appointment. 3.5 weeks is to long. Hate to wait that long if car would not run, or in a dangerous to operate More

Appreciated the candor and quality work. Appreciated Terry and the team helping out with a mystery for my car. It cost less than I expected and the work was done in a timely manner and solved Appreciated Terry and the team helping out with a mystery for my car. It cost less than I expected and the work was done in a timely manner and solved the problem. They didn’t try to sell me extra things or insinuate that I needed other repairs, which I’ve gotten at other repair shops. More

Lack of communication I was told my oil change and tire rotate would be done in 45 minutes so I stayed instead of taking the courtesy ride. Went inside assuming someone wo I was told my oil change and tire rotate would be done in 45 minutes so I stayed instead of taking the courtesy ride. Went inside assuming someone would call me to ask what I wanted for oil but that never happened. When it was done I was told it was a semi-synthetic but I have no idea why that oil was chosen and I am confused why no one cared to discover my expectations. I was told part of the reason it took so long was two-fold: One, the lug nuts were tight (Maybe you need new pneumatics). Two, they disabled the block heater cord. I was well aware of the recall but was never asked if they should do this now and further delay me. Took 75 so I was now late for work. And now you want me to create a password and verify this is me? You sent me this survey! I am doing you a favor so you can improve your service and you add roadblocks. More

Amen you fixed it!! Thank you to the great service team at Luther Ford! This was a tough one to figure out but thanks to Brad, Steve and the service team you tracked down Thank you to the great service team at Luther Ford! This was a tough one to figure out but thanks to Brad, Steve and the service team you tracked down the heartbeat to the clunk clunk noise. I really appreciate all the hard work and have driven my Escape several times since the repair and have not heard the ever haunting noise. You are an awesome team. Thanks Patty More

2013 F150 High mileage mainteance 130,000 mile performed. Had a lot of questions regarding high mileage maintenance needs. All questions answered without any hesitation and professionally. Luther has done all Had a lot of questions regarding high mileage maintenance needs. All questions answered without any hesitation and professionally. Luther has done all maintenance on this F150. Truck is no doubt ready for another 130,000 More

Great people & Great service! Because of how my repairs were handled on my used 2008 Ford Explorer. Communications couldn’t have been better, I live in Minnesota. My Daughter uses Because of how my repairs were handled on my used 2008 Ford Explorer. Communications couldn’t have been better, I live in Minnesota. My Daughter uses this vehicle in Fargo for work and school. My son works in Fargo, I told him that if he has any issues with his Ford pickup, go to Luther. More

Excellent service I really trust the service center and their suggestions along with their work. They are so so busy I was there 3 days but was told it would be a c I really trust the service center and their suggestions along with their work. They are so so busy I was there 3 days but was told it would be a couple hour wait. Then one of the people told me to come Saturday afternoon if I could. I did and got right in. More

Quick and easy I had to have a few recalls done on my vehicle. The staff was courteous and kind and gave me a solid timeframe and updates. I will be going back when I had to have a few recalls done on my vehicle. The staff was courteous and kind and gave me a solid timeframe and updates. I will be going back when needing maintenance done. Thank you! More

Steve Fischer did an excellent job!! Steve and the service department at Luther Family Ford are top notch! They always do a great job and are one of the main reasons I continue to buy my Steve and the service department at Luther Family Ford are top notch! They always do a great job and are one of the main reasons I continue to buy my vehicles from Luther Family Ford in Fargo ND. The Neustel More