Luther Family Ford - Service Center

Brian B. took a bit longer than I thought it should have since I had an established appointment time. Staff was friendly but took a bit too long.. took a bit longer than I thought it should have since I had an established appointment time. Staff was friendly but took a bit too long.. More

Good experience with a warranty issue. There were someone delays, but it was out of their control and they communicated with me very well. After yet another delay I was offered a courtesy vehicle which I gre delays, but it was out of their control and they communicated with me very well. After yet another delay I was offered a courtesy vehicle which I great appreciated! I was told to make sure I filled it up with gas when I returned it which is understandable. I asked before I left with it if it was filled and I was told "plump full". My car was done the first next day so my driving was mostly interstate to Reiles acres and back and to my school which was about 2.5 miles away. I put on under 30 miles and when I filled on at fleet farm I put 3.8 gallons of gas in. So unless the courtesy vehicle gets 7 mpg, it was not plump full. I feel a little ripped off. More

Warranty work on door seals. My appointment intake was speedy and organized. Work was completed well within the time frame I was given, and given that the work included interior My appointment intake was speedy and organized. Work was completed well within the time frame I was given, and given that the work included interior of my vehicle, I was very pleased with the cleanliness of the work. More

Routine service and recall work The service staff was prompt, courteous and kept me up to date on status of the work. The ride service provided was very helpful and quick to respond. The service staff was prompt, courteous and kept me up to date on status of the work. The ride service provided was very helpful and quick to respond. More

Efficient I made an appointment was greeted in a friendly way and received prompt and efficient service. The waiting room was comfortable and the technicians l I made an appointment was greeted in a friendly way and received prompt and efficient service. The waiting room was comfortable and the technicians let me know what was happening with my car. More

Recall for engine block heater cord No issues with the service. They offered to get me a ride to work but I already had a ride. Dropping off and picking up was easy. No issues with the service. They offered to get me a ride to work but I already had a ride. Dropping off and picking up was easy. More

Attention to customer needs I think the service department at Luther Ford is awesome. I had a small issue with my car and they dealt with it immediately. Thank you for you atte I think the service department at Luther Ford is awesome. I had a small issue with my car and they dealt with it immediately. Thank you for you attention in this matter More

Luther Family Ford always provides quality work and their staff is friendly and very customer service oriented. We will always continue to have our new vehicle and our other vehicles serviced there. staff is friendly and very customer service oriented. We will always continue to have our new vehicle and our other vehicles serviced there. More

Great service Arrived at good time of day, got in for service very quickly. Informed of recent recall and scheduled same within a short time. Appreciate this very Arrived at good time of day, got in for service very quickly. Informed of recent recall and scheduled same within a short time. Appreciate this very much! More

I always get the service I expect, Terry is such a great guy to get everything set up for me and let me know what's happening! I couldn't find a greater place to take our vehicles! Thanks for everything you guy to get everything set up for me and let me know what's happening! I couldn't find a greater place to take our vehicles! Thanks for everything you do, above and beyond! More