Luther Family Ford - Service Center

Great job on keeping me informed. It took about a week for the service to be completed, but that was not the fault of Luther Ford. It took that long for the extended warranty company It took about a week for the service to be completed, but that was not the fault of Luther Ford. It took that long for the extended warranty company to approve the major service job. As soon as the approval was given, Luther Ford completed the needed service in a day. While waiting for the approval, Luther Ford kept me well informed regarding diagnosis, possible cost, and situation with warranty approval. They let me use one of their vehicles at no cost. More

I am not real happy about it. The rear hatch door still doesn't work real well with the foot sensor. I will need to get it back in. doesn't work real well with the foot sensor. I will need to get it back in. More

Had a oil change, and everything went well except they didn't put a new sticker on for the next change, and left the old one. :-( didn't put a new sticker on for the next change, and left the old one. :-( More

I had warranty work done on my F-150, and they got my vehicle in quickly for service. I was very pleased with the customer service I received. Very Professional Group of People working for Luther Family vehicle in quickly for service. I was very pleased with the customer service I received. Very Professional Group of People working for Luther Family Ford! More

easy to use scheduling I have tried to schedule my service online with varying results. This time the scheduling was very easy. I appreciated the reminders also. The serv I have tried to schedule my service online with varying results. This time the scheduling was very easy. I appreciated the reminders also. The service reps were friendly and knowledgeable. Service was done quickly. More

Great service. I needed a new battery and the service advisor checked my batteries condition and explained my options. A new motor craft battery was installed and I was on my way. Great customer service advisor checked my batteries condition and explained my options. A new motor craft battery was installed and I was on my way. Great customer service and a rebate to boot. Thanks. More

Excellent work! I came in and Lonnie went for a test drive with me and said yes there is definitely a noise coming from the front end and scheduled an apt. When I came in they had a loaner/rental for m drive with me and said yes there is definitely a noise coming from the front end and scheduled an apt. When I came in they had a loaner/rental for me as requested. They replaced both wheel bearings and had me back in my truck in 3 hours. All of it done with a smile. It went so well we will be shopping for my wife’s new car next fall when her lease is up. Valley Imports service dept. doesn’t even compare and painful just to get an oil change done. Best Regards CS More

A very friendly staff and the work is quality workmanship, not much of a wait getting service done, and plenty of cookies and coffee to have when you're waiting workmanship, not much of a wait getting service done, and plenty of cookies and coffee to have when you're waiting More

The express center was quick and friendly. My oil was changed and my tires rotated in roughly 30 minutes. I’m happy with the service! changed and my tires rotated in roughly 30 minutes. I’m happy with the service! More

wait time service was quick and was treated great by employees. always get great service at ford. I have been a customer since 1966 and have bought several n service was quick and was treated great by employees. always get great service at ford. I have been a customer since 1966 and have bought several new and used vehicles so satisfactory speaks for it. More