Luther Family Ford - Service Center

Excellent quick service! I came in and got in right away. There was a good explanation of future needs. I will need to rotate tires next time. There was a good explanation of future needs. I will need to rotate tires next time. More

recall being fixed I was impressed that the surfaces that were touched had been wiped/cleaned after service during this coronavirus pandemic. A very friendly staff. I was impressed that the surfaces that were touched had been wiped/cleaned after service during this coronavirus pandemic. A very friendly staff. Love those cookies. More

Great Service for our company van! The van was dropped off and completed within thirty minutes. We came later that day to pick it up without any problems. for our company van! The van was dropped off and completed within thirty minutes. We came later that day to pick it up without any problems. More

The Works The employees are very courteous and professional. They explain and show you what you need to see and tell you how much it will cost approximately a The employees are very courteous and professional. They explain and show you what you need to see and tell you how much it will cost approximately although I think the labor rate is way overpriced. More

REcall work We had two work trucks that needed to come in for factory recall. I scheduled the work when our two crews were completing training with the hope to g We had two work trucks that needed to come in for factory recall. I scheduled the work when our two crews were completing training with the hope to get the trucks back before training was completed so the crews could get to their job sites. Staff at the service department were aware of the time sensitive nature of these repairs. I was very pleased with how quickly the got the trucks in and completed the repairs. I had the trucks back in service and ready for the crews way before they finished training. Administrative staff at the service counter was also friendly and efficient. Thank you, Gene Anderson Gateway Building Systems More

He is deaf The guy who always checks you in for your oil change appointment is why I do not like to go to Luther for oil changes. He makes me hate it more and m The guy who always checks you in for your oil change appointment is why I do not like to go to Luther for oil changes. He makes me hate it more and more every time I go. He won't listen to me. This time, when I drive into the garage and stop., he walked away. And didn't come back for about 5 minutes. Of course no one else would help me. He insisted I give him my phone number to write down. I told him I was waiting for my car. At the end he asked if I was leaving or staying... He made me go through a list of things that are recommended service items, even though I told him I only wanted an oil change several times. Question after question I said no to. He acts condescending, has no idea what customer service means. Every time I come he gets more and more rude. Get a clue, he needs to work under the car, not with customers! More

Very slow oil change service. Waited over 2 hours with only 2 cars in front of me. Was told each cars takes about 20 minutes. only 2 cars in front of me. Was told each cars takes about 20 minutes. More

Work was done quickly and for much less than quoted with another ford dealership. Work done looks perfect! I highly recommend Luther Ford to my friends and family. another ford dealership. Work done looks perfect! I highly recommend Luther Ford to my friends and family. More

Recall for Airbag & Fuel System Had the airbag and minor fuel system recalls on a 2010 Milan completed. The work was completed as scheduled. Now following the recall work I have a re Had the airbag and minor fuel system recalls on a 2010 Milan completed. The work was completed as scheduled. Now following the recall work I have a rectangular imprint on the passenger's side of the dashboard where the tech had to access beneath the dash to update the airbag problem. Sure it's a 10 year old car and probably doesn't mean much to others. I get that. I don't drive new and shiny. But it's all I have and have been trying to keep it in the best condition I can. Dealer service people were friendly and helpful but I haven't contacted anyone about my personal, albeit small irritation with this imprint now seemingly part of the look of the dashboard. Now I have another "nic" in the old girl for another reason for discount when I sell. Just a bit disappointing. To be honest, I no longer purchase nor have any vehicles serviced at Luther due to poor past experiences with sales. The only reason I did this time was for the sake of convenience. Doubtful I will be back for purchases or service. More

After 2 hours I had to remind the desk operator that my car was done and I was still waiting. Was told the service would be 1 & 1/2 hours. Other than that I was greeted upon arrival and staff was friendly! car was done and I was still waiting. Was told the service would be 1 & 1/2 hours. Other than that I was greeted upon arrival and staff was friendly! More