Luther Family Ford - Service Center

timely and detailed text message system As arranged, I dropped my car in the morning and right away I received a text message to acknowledge receiving of the my car and provide a time line f As arranged, I dropped my car in the morning and right away I received a text message to acknowledge receiving of the my car and provide a time line for the process. After diagnosis, I received a text outlining the problem and the plan for repairing. When the repair is done, I received a text notification and asking me to pickup car. I like this text message system very much. I also used the system to communicated and ask more questions. All the questions were addressed very well. I satisfied with the service I received. The price is little bit higher. More

Super great service will change and rotate tires and washed it was very dirty was fast service and very well explained Matt erickson was wonderful washed it was very dirty was fast service and very well explained Matt erickson was wonderful More

The dealership is a really pleasant place to hang out when waiting for car. Everybody friendly and work is quickly and efficiently. I’ll be back. when waiting for car. Everybody friendly and work is quickly and efficiently. I’ll be back. More

Explorer service engine soon light I had a service engine soon light come on, expected the worst. Called and talked to Brian who said that we should check the codes. Took it in, they I had a service engine soon light come on, expected the worst. Called and talked to Brian who said that we should check the codes. Took it in, they checked the codes, found that is was a simple fix - took less than an hour and I was on my way. Real happy with the result. I have always trusted Luther to work on my vehicles More

Brad helped us as much as he could. His service team had our car done way before we expected. But FORD disappointed us with their handling of a faulty engine which they are fully aware. our car done way before we expected. But FORD disappointed us with their handling of a faulty engine which they are fully aware. More

Warranty repairs on my 2017 Fusion I can't say enough good about my service experience at Luther Ford in Fargo, ND. They were ready for me the second I drove in the door even though I I can't say enough good about my service experience at Luther Ford in Fargo, ND. They were ready for me the second I drove in the door even though I was early for my appointment. The service person I talked to was very friendly and courteous. The service person called me within a hour to tell me what he had found so far and advised me the repair could take longer than the same day, possibly into the next business day. Note: I brought the car in early Saturday morning. I told them Monday would be fine if it takes longer than one day. The service department called me at 3:11 p.m. the same day to let me know my car was done. He also told me exactly what they did to my car. When I picked up my car about two hours later the lady at the service desk was very pleasant and friendly. In my opinion, Luther Ford in Fargo is a top notch dealer with an excellent service department. More

Excellent customer service and timely work. Sign out front was confusing so employee came out to give directions. Enjoyed the free car wash! Nice touch! front was confusing so employee came out to give directions. Enjoyed the free car wash! Nice touch! More

Recall item, new battery & oil change Everything went as expected, and the pickup / drop off was a terrific help. It also was done much faster than I expected it to be Everything went as expected, and the pickup / drop off was a terrific help. It also was done much faster than I expected it to be More

Service was quick and easy, and I appreciated that they vacuumed my floor. The receptionist and service tech were polite and professional from start to finish. vacuumed my floor. The receptionist and service tech were polite and professional from start to finish. More

With everything going on right now they handled my needs great the people are always great and professional. They practiced. The six feet social distances great the people are always great and professional. They practiced. The six feet social distances More