Luther Family Ford - Service Center

We were hearing strange noises when driving home after an oil change at Luther. I took the car back, and Lonnie quickly found the source. Apparently the radio had been turned on by the oil change tech. The v oil change at Luther. I took the car back, and Lonnie quickly found the source. Apparently the radio had been turned on by the oil change tech. The volume was vey low, and not tuned in, so the noise was scratchy and intermittent. More

My car is under warranty, Been there 3 different times still not fixed. Was told it needs to act up while at your facility,before repairs can be done. I feel like I am being called a liar. Poor warranty still not fixed. Was told it needs to act up while at your facility,before repairs can be done. I feel like I am being called a liar. Poor warranty service. More

Luther service department takes care of my vehicle in a timely fashion everytime! Dropped my vehicle off in the morning, and they had it done by 5pm later that night! timely fashion everytime! Dropped my vehicle off in the morning, and they had it done by 5pm later that night! More

For the first time, a bad service experience at Luther Family Ford. Oil change do not use synthetic. I called and asked why and waiting for a callback yesterday and today, no response. Will be contacting Family Ford. Oil change do not use synthetic. I called and asked why and waiting for a callback yesterday and today, no response. Will be contacting service Manager Brad Jordet tomorow. More

I brought my 2020 F-150 in for routine maintenance. The entire experience was excellent. The staff was friendly and helpful with a couple of questions I had on another matter. I had a chance to look at the entire experience was excellent. The staff was friendly and helpful with a couple of questions I had on another matter. I had a chance to look at the new vehicles in the showroom. Overall a great experience! More

The service department tried talking me out of getting my door handle recall taken care of. Service department found a small leak on the radiator and wanted $1400. 00 to replace. Got it done at another locat door handle recall taken care of. Service department found a small leak on the radiator and wanted $1400. 00 to replace. Got it done at another location for $725.00. Luther pricing is just high and they don't remove the price of checking for the problem if you have them do the work. Just over priced in a lot of ways. More

Great communication! Great work! Great follow up! I will be looking for a new pickup after my current one is paid off, and we will be off to Luther Ford in Fargo! be looking for a new pickup after my current one is paid off, and we will be off to Luther Ford in Fargo! More

These people from the 1st phone call about my car needing to come in for a couple of recalls was so professional. Those people are trained in excellent customer service. They are a group of very personal to come in for a couple of recalls was so professional. Those people are trained in excellent customer service. They are a group of very personal people with good kindness in all of them. We are fortunate to have them in Fargo. More

Very professional!That's all I have. Thank youThank Very professional! That's all I have. Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Very professional! That's all I have. Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you More

Everything went well, and the car ran like new afterward. Nobody called to say what was wrong before they fixed it, but that didn't bother me at all. Nobody called to say what was wrong before they fixed it, but that didn't bother me at all. More