Luther Family Ford - Service Center

My experience with Luther was one of the best experiences I have had. Brought my vehicle to my hometown dealership where I bought it from three times due to a noise and each time they said nothing was wrong I have had. Brought my vehicle to my hometown dealership where I bought it from three times due to a noise and each time they said nothing was wrong with my vehicle. Frustrated, I called Luther and they acknowledged there indeed was a noise and went above and beyond to fix my vehicle. I was given text updates throughout the time they had my vehicle, keeping me informed of what was going on. Service staff is beyond personable and friendly. Luther treated me better than any dealership ever has. Luther will be getting all of my business from here on out. More

We SO appreciated Luther getting our vehicle in on short notice when it was leaking coolant like crazy. Great service and very friendly and accommodating. notice when it was leaking coolant like crazy. Great service and very friendly and accommodating. More

As always the service was quick on time and priced right. Will continue to service my vehicles there and recommend them to anyone that I meet Will continue to service my vehicles there and recommend them to anyone that I meet More

New tires were left with the slime and crude used to put tires on the rims. None of the tires had the same or correct tire pressure. tires on the rims. None of the tires had the same or correct tire pressure. More

My experience was good, the job was done well and faster than I was expecting. Overall, I have no real complaints that aren't just things expected from the car industry. than I was expecting. Overall, I have no real complaints that aren't just things expected from the car industry. More

Experience with Luther Family Ford during this visit (as in previous service visits) was excellent. The service tech identified the problem and did the required repair. in previous service visits) was excellent. The service tech identified the problem and did the required repair. More

A “Thank you” needs to be said to the technician who worked on my vehicle and to the receptionist who completed the transaction. Excellent customer service!! To see the smiles, the patience to explain, worked on my vehicle and to the receptionist who completed the transaction. Excellent customer service!! To see the smiles, the patience to explain, and the extra few minutes of conversation speaks volumes with me. More

Great service! They squeezed me in fir an appointment the day of because they knew I needed it fixed before I went out of town. day of because they knew I needed it fixed before I went out of town. More

Excellent service from when we arrived to when we left. They explained how the wear on my tires occurred and gave me a solution of just rotating and aligning, as there was still a lot of tread on the tire They explained how the wear on my tires occurred and gave me a solution of just rotating and aligning, as there was still a lot of tread on the tires. Service with a smile!!! More

Overall, pretty good experience. Called in a couple times to verify there could be a rental or loaner car available when I dropped the car off. Called the night before to verify everything was still r times to verify there could be a rental or loaner car available when I dropped the car off. Called the night before to verify everything was still ready for a rental or loaner car. Drove into the service bay, and the blank look on the first service tech was priceless. She snapped back... "oh we DON'T do that". When I said, but I called last night and was told yes. She asked my last name, I told her, she went to the service slips, and put my paperwork on Travis' desk and informed me he would be dealing with you. More