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2,825 Reviews of Luther Family Ford - Service Center
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October 16, 2023
Service writer was not thorough in their breakdown of the estimate. Left me surprised when I came to pay the bill. Work was not performed well, a battery terminal was loose when I picked up. Vehicle died on estimate. Left me surprised when I came to pay the bill. Work was not performed well, a battery terminal was loose when I picked up. Vehicle died on me due to the poor connection the day after I picked it up. Extra stars because they fit me in as a walk in on a Saturday. More
by jeff
Verified CustomerEmployees Worked With
Unknown
October 16, 2023
Anna is fantastic to work with! She fought for me to get an alignment approved through my aftermarket warranty that they were originally denying as part of my repair. Luther is luck She fought for me to get an alignment approved through my aftermarket warranty that they were originally denying as part of my repair. Luther is lucky to have her as part of their staff! More
by brocksolwold
Employees Worked With
Anna Hawkins
October 16, 2023
Convenient location for the routine and maintenance work. Service providers knowledgeable. Courtesy driver very pleasant Service providers knowledgeable. Courtesy driver very pleasant More
by dianemgk
Employees Worked With
October 16, 2023
Didn’t take any ownership in their mess up of printing my oil change for a much later date and mileage- charged me full price and didn’t reimburse for oil I had to purchase to not run out oil change for a much later date and mileage- charged me full price and didn’t reimburse for oil I had to purchase to not run out More
by NELSON.SHAUN
Employees Worked With
October 16, 2023
They were the best to work with. From the salesman to the finance guy. Top notch!! From the salesman to the finance guy. Top notch!! More
by sweetlivingmankato
October 15, 2023
I truly help like this dealership/service department knew what they were doing, unlike the previous one I went too. what they were doing, unlike the previous one I went too. More
by Angela
Employees Worked With
October 15, 2023
I went though Justin and he was very friendly, answered all my questions, and was able to get me into a new vehicle all my questions, and was able to get me into a new vehicle More
by dylandelair12
October 14, 2023
They were nice and friendly, a little disappointed in that now can smell burnt oil smell when running. I think must have spilled on engine. This has happened before at this dealership. that now can smell burnt oil smell when running. I think must have spilled on engine. This has happened before at this dealership. More
by sprovolt123
Employees Worked With
October 14, 2023
Price increases for oil change at luther are ridiculous. $127 for just an oil change on a small car. Fell like I’m getting ripped off - will not be going back for oil changes or to buy another vehicle. $127 for just an oil change on a small car. Fell like I’m getting ripped off - will not be going back for oil changes or to buy another vehicle. More
by angryduck3
Employees Worked With
NA
