Luther Family Ford

Very negative experience with my recent visit and needed repairs on my son's car. Probably would not return for repairs again, only basic oil changes. Poor customer service by Terry, Service manager, extend repairs on my son's car. Probably would not return for repairs again, only basic oil changes. Poor customer service by Terry, Service manager, extended delays, questionable follow-up with needed parts from external source where parts were ordered, and no updates or courtesy call from service manager. Four repairs are requested and took a week and a half to get the needed parts and was told all other repairs were done in the interim while waiting for parts for last repair, but when told car is finished and can pickup vehicle, oil change and installation of block heater was still not done. Had to wait at dealership while car was inline for oil change and had to return two days later for installation of block heater. One consolation was the oil change was free and vehicle was picked up at house for installation of block heater. Still, not satisfied with overall experience, feel there was no customer service and will not deal with Terry again in the future. Will use another auto repair business for future service, only basic oil changes at Luther Ford. Have lost my trust and apparently good customer service has gone by the wayside at Fargo Luther Ford. More

I brought my Navigator in to have the heated seat repaired. It took me five days to get an appointment. They said they needed to order a part. That took three days and then it was another week bef repaired. It took me five days to get an appointment. They said they needed to order a part. That took three days and then it was another week before I could get the car in to have the seat repaired. They then discovered the part they ordered didn't repair the seat, it was another part that had to be replaced. That part also had to be ordered. As it turned out, that part also didn't repair the seat. They thought it might be the wiring that needed replaced. But, they couldn't guarantee that would fix the problem, it could be something else. With the wiring replacement, the cost of the repair was approaching $1,000. I told them not to do anymore work on the seat. They said they would still have to charge me labor and the cost of the first part. They backed off charging for the first part since I argued it didn't fix the problem and the part in the car probably wasn't defective. However, I did get charged over $300 for a repair that wasn't done. More

My husband and I purchased a 2013 Ford Edge from Luther Family Ford. Our salesman was Roger Waddell. This isn't the first ford we have purchased from him, and won't be our last. We have always received th Family Ford. Our salesman was Roger Waddell. This isn't the first ford we have purchased from him, and won't be our last. We have always received the best service when servicing vehicles or buying vehicles. The quality of the service and the product is wonderful. We are a die hard ford family and would highly recommend Roger and Luther Family Ford to anyone. Thanks Roger. Darla Knuth More

First called to get 2013 F150 ecoboost in to service for a check engine light, and was told that it isn't a big deal and to come in next week. Engine area making popping noise, auto start won't work, and f a check engine light, and was told that it isn't a big deal and to come in next week. Engine area making popping noise, auto start won't work, and fuel mileage dropped to 12 mpg. During course of week check engine light shut off and came back on 4 different times. When I brought the vehicle in and described all the issues was told they would figure it all out with the exception of the auto start. He told my that the factory units are junk and I should just replace it with an after market unit. (REALLY!) Then as I walked in to the office I stopped, and turned around to talk again and was blessed with hearing the service gentleman talking about me and my seemingly lack of intelligence to another female service agent. Here is where my satisfaction dropped out the bottom. I got the call that my truck was done and went to pick it up, to find out that they could find nothing other then some bulletins. I tried to ask some questions and he would not even give me the time of day and told me to just bring it back in if it happens again. On a good note your receptionists were very plesent and heplful, courtesy driver was friendly and a safe driver. F More

I enjoyed working with Mike Dittmer, he provided me with all the right answer to my questions. Before I left the dealership he gave me a good understanding of all the functions of my new F150, to include sy all the right answer to my questions. Before I left the dealership he gave me a good understanding of all the functions of my new F150, to include syncing my phone. Mike assured me that at anytime should I have any question not to hesitate to call. I look forward to a long relationship with Luther Family Ford, and Mike D. has made all the difference. More

Excellent service! I did not buy my vehicle from them, but they still treat me like any other customer. I was having issues with my car starting so I brought it in to have the battery checked. The mechani but they still treat me like any other customer. I was having issues with my car starting so I brought it in to have the battery checked. The mechanic was excellent and explained everything. I was immediately helped even though I didn't have an appointment. I was out of there in thirty minutes with a new battery with a three year warranty and much relieved. I have not had any issues with my car starting since then. Since I moved to Fargo, I have had my oil changed, battery changed, and an engine heat block installed. I have never had any issues with the service. I especially appreciate how they check all the fluid levels and tire pressures any time you bring your vehicle in for service. The price is very fair, and the mechanics and associates are always friendly and kind. I would absolutely recommend them to anyone! More

I came to Luther to look at the new Ford models. I approached Ryan Kotschevar with my questions and he was very helpful. There was no pressure and that is always appreciated. I happen to know Brent approached Ryan Kotschevar with my questions and he was very helpful. There was no pressure and that is always appreciated. I happen to know Brent Houghton and Brad Jordet from years ago and they help give me confidence in your dealership. More

This was a great experience all the way around. Everyone was friendly and there was no pressure which we appreciate going into a car dealership. Roger Holland was excellent to deal with and will deal with a was friendly and there was no pressure which we appreciate going into a car dealership. Roger Holland was excellent to deal with and will deal with again when another new vehicle is needed. More

Everything about my purchase was great and took very little time to complete the purchase. My salesman did everything to make the sale as easy as possible from the start to the pick up of the car great little time to complete the purchase. My salesman did everything to make the sale as easy as possible from the start to the pick up of the car great dealership. More

GreAt experience friendly atmosphere. Greeted everywhere with smiles. The only thing I can add is having tony go over car accessories. I never had a car with some of these options but great overall and will with smiles. The only thing I can add is having tony go over car accessories. I never had a car with some of these options but great overall and will suggest to others!!! More