Luther Family Ford

Warranty repairs Overall I'd give them a 5 for service, however I was originally told it would take 7 hours when in reality it took more than 2 days. They did give me Overall I'd give them a 5 for service, however I was originally told it would take 7 hours when in reality it took more than 2 days. They did give me a rental to use and the repairs were done well. The subsequent calls were very good and kept me advised as to where they were with the repair. My family has always been a Chevy family and this is the first new Ford that I remember. I am very satisfied with my Escape and would recommend it. More

Luther does it again. Once again the staff at Luther Ford has done a terrific job in getting us another vehicle. They have continued to listen to our needs and have help us Once again the staff at Luther Ford has done a terrific job in getting us another vehicle. They have continued to listen to our needs and have help us design and build and buy vehicles based on our needs and how we use them. Joel and staff have always done a great job for us and I would recommend them to anyone who is looking for a newer vehicle. Ford leads the way all on their own and we hope to have a very long relationship with them. More

Service dept I own Ford vehicles because of the 25 year experience with the service dept. ...Brian ,Terry and staff are honest and informative. I recommend for any I own Ford vehicles because of the 25 year experience with the service dept. ...Brian ,Terry and staff are honest and informative. I recommend for any make for service. More

Warranty Repair & Customer Loyalty not Considered 3 months ago I brought truck in due to a humming noise that needed investigation. Tech and I went for a test ride and he gave his opinion that it was 3 months ago I brought truck in due to a humming noise that needed investigation. Tech and I went for a test ride and he gave his opinion that it was just extra noise from the turbo due to age. Tech failed to document this finding. 3 months later the noise is louder and they tell me it is a wheel bearing with repair cost of $1,100. Now the truck is 400 miles past warranty that would have TOTALLY COVERED this cost! They did give me 30% off discount thus the 1-star rating. I have also had issues this year with purchasing a vehicle from them in 2012 and 3 years later they only offered to give me $5,000 below current value. After buying 3 vehicles from them, I don't plan to look there first. More

Loyalty is Earned The reason I and members of our family have purchased over a dozen vehicles from Luther Family Ford rests solely on our trust and confidence in our l The reason I and members of our family have purchased over a dozen vehicles from Luther Family Ford rests solely on our trust and confidence in our long-time sales representative, Magnus Thorstensen, all of the service staff members, and the people in Parts and Quick Lane. The women at the desk greet me with my first name: it is like an extension of home. Whenever there was any kind of an issue, the service manager has immediately made things right. Luther Family Ford has earned and deserves our family's loyalty. More

Our New Wheels When we decided that we wanted to look at a truck, we knew where to go and who to work with - Luther Family Ford and Tony. Luther has been excellent When we decided that we wanted to look at a truck, we knew where to go and who to work with - Luther Family Ford and Tony. Luther has been excellent to deal with from price to oil changes. Tony has always been helpful and worked to get us the best price. We are totally satisfied with Luther Family Ford and Tony and our new Ford 150! More

Tremendous Professionalism and Caring This is the third new Ford vehicle that we have purchased at Luther Family Ford in Fargo. Each time we have requested Mr. Letnes as the Sales Consul This is the third new Ford vehicle that we have purchased at Luther Family Ford in Fargo. Each time we have requested Mr. Letnes as the Sales Consultant to help with the sales process of the vehicles. And each time we have been more impressed in the professionalism and friendliness during this time and after the sale of the vehicle. Everyone works extremely hard to keep your confidence and satisfaction at Luther Ford and I would definitely recommend them to anyone. More

Luther Family Ford knows customer service This is the third vehicle I have purchased from Luther Family Ford and each time I am more impressed than the last. They take the time to provide the This is the third vehicle I have purchased from Luther Family Ford and each time I am more impressed than the last. They take the time to provide the best possible customer experience and focus on world class service. They walk you through every step of purchase to ownership, making sure you are comfortable and informed. I will always come back to Luther Family Ford. More

Many years of great service Cars need maintenance, Cars need repairs. I always get great service at Luther Ford. I appreciate the experience in the service area and feel like I Cars need maintenance, Cars need repairs. I always get great service at Luther Ford. I appreciate the experience in the service area and feel like I can make good decisions based on their recommendations. More

Excellent service I needed appointments for several service departments, and Steve made it all come together. I expected my vehicle to be tied up all day, and was pleas I needed appointments for several service departments, and Steve made it all come together. I expected my vehicle to be tied up all day, and was pleased to receive a call that it was ready for pickup in the early afternoon. Always pleased with Steve's attention to detail, knowledge and friendly, positive attitude. Luther Ford has a great staff that makes the task of repairs a lot more tolerable! More