Luther Family Ford

Great Customer Service/Listened to Needs and Delivered We enjoyed working with the staff at Luther Family Ford, specifically Dave Overland. They considered all of our needs and wants and found us a great We enjoyed working with the staff at Luther Family Ford, specifically Dave Overland. They considered all of our needs and wants and found us a great SUV. They kept in mind our budget and offered us some options but let us do the picking without being pushy. Answered all our questions and concerns and were able to get us out on the road in a new vehicle in a timely manner. We had a great experience working with finance team as well. They explained everything, and made sure we were set before leaving the dealership. More

Excellent customer service Excellent customer service. Work done on a timely manner. Courtesy van service was quick and friendly. I purchase all my of my vehicles there as we Excellent customer service. Work done on a timely manner. Courtesy van service was quick and friendly. I purchase all my of my vehicles there as well. More

Mass air flow sensor Car died on road after drive train light came on. I thought it was the throttle body, but it turned out the mass air flow sensor wasn't working becau Car died on road after drive train light came on. I thought it was the throttle body, but it turned out the mass air flow sensor wasn't working because pieces of the air filter chewed up by mice had clogged it. The tech diagnosed the problem promptly, replaced the air filter and mass air flow sensor, and cleaned out the pieces of air filter. More

Oil chane.. Tire Rotation. Older lady on front desks seems to awaits get upset when using either coupons or any time of discounts when paying... She told me I should let other Older lady on front desks seems to awaits get upset when using either coupons or any time of discounts when paying... She told me I should let other employees about discounts before.. I think she expects us to know that.. I had no idea I had to show them coupons or discount card when dropping off.. More

Brian my service manager kept me in the loop. I was having problems with the rear wiring harness on my truck for trailer lights. Brian the service manager I worked with kept me in the loop through I was having problems with the rear wiring harness on my truck for trailer lights. Brian the service manager I worked with kept me in the loop through the process. This was the 2nd attempt at getting this resolved so sometimes you have to keep aggressive to get the task completed, but Brian responded well to the task. More

Purchasing my new 2018 F150 was a pleasant experience. This dealership is very professional with no high pressure tactics. They make you feel comfortable and with that being said it's a great place to purc This dealership is very professional with no high pressure tactics. They make you feel comfortable and with that being said it's a great place to purchase a vehicle. More

Fantastic. Met my needs and sales process was fast. This was my first experience dealing with Luther Ford. I'm beyond satisfied with my experience. My sales rep, Tony Mosey, was great to work with. He p This was my first experience dealing with Luther Ford. I'm beyond satisfied with my experience. My sales rep, Tony Mosey, was great to work with. He provided me with exactly the vehicle I was looking for and didn't try to "upsell" me with anything different. The service was fast and very accommodating. I would definitely recommend Luther Ford for your next vehicle purchase and I will be back there for my next. More

Low Tire Pressure Light Comes On Too Often! It's nice to come to Luther Family Ford because the first man who comes to help me in the service department knows me on a first name basis and writes It's nice to come to Luther Family Ford because the first man who comes to help me in the service department knows me on a first name basis and writes my name on the service log before I even have to tell him who I am. That "personal touch" is very special. More

Remote Start They were always courteous when I spoke to them and helpful with any questions I had. Having a courtesy driver helped so that I could drop my vehicle They were always courteous when I spoke to them and helpful with any questions I had. Having a courtesy driver helped so that I could drop my vehicle off and get to work on time. More

Fast and accurate! Oil and oil filter also tire rotation great cookies and lemonade comfortable seating keeping the Buick on the road friendly staff thanks I’ll be back Oil and oil filter also tire rotation great cookies and lemonade comfortable seating keeping the Buick on the road friendly staff thanks I’ll be back More