Luther Family Ford

Best of the best I came to Luther Family Ford to look for a vehicle. I drove 150 miles to do so. I found a vehicle that I absolutely love. Spencer and Ben were amazing I came to Luther Family Ford to look for a vehicle. I drove 150 miles to do so. I found a vehicle that I absolutely love. Spencer and Ben were amazing to work with. Spencer sold my mom her vehicle, my aunt her vehicle and now mine, all within 6 months. Definitely will keep the Luther Family as our place. Thank you Spencer and Ben for all you do! More

Took much longer then it was supposed to. They said it would be one half hour. Total was close to 3 hours. We had other stops to make that day and had to see kip them do to the extra time spen They said it would be one half hour. Total was close to 3 hours. We had other stops to make that day and had to see kip them do to the extra time spent at the dealership. More

2017 Raptor skid plate bolts left off after oil change Purchased new 2017 Raptor from Luther Family Ford Fargo. At first oil change (5000 miles) one of the skid plate bolts was left off after the oil chang Purchased new 2017 Raptor from Luther Family Ford Fargo. At first oil change (5000 miles) one of the skid plate bolts was left off after the oil change. Immediately brought to attention of service staff who found the left off bolt in the oil change bay. Bolt then installed. Second oil change at same facility (10K miles) was completed without incident. Third oil change (15K miles) done yesterday was completed with one of the skid plate bolts again left off. Immediately brought to attention of service staff who, again, located the left off bolt and then re-installed it. The service manager on hand (Josh) was apologetic, professional, and courteous stating, I believe, genuinely that this should never have happened in the first place, and this clearly should not be a recurring issue at the service facility. Josh assured me that he would personally make a note of these incidents in my service records, and see to it that this will not occur in the future during scheduled service appointments. The actions of Luther Family Ford, going forward, will clearly speak louder than their words. Of course, time will tell. More

Salesman is good sales manager is bad Sales manager is a xxxxx and treats his customers like they they don't know what they are talking about or what they want. I worked with Taylor Wolf a Sales manager is a xxxxx and treats his customers like they they don't know what they are talking about or what they want. I worked with Taylor Wolf and he was excellent to deal with but his manager was very poor and a very poor attitude. More

Wonderful They were easy to work with and made it easy to buy a new vehicle. Signing papers was faster than anywhere else I've dealt with before. They were easy to work with and made it easy to buy a new vehicle. Signing papers was faster than anywhere else I've dealt with before. More

Above and Beyond Taylor did a fantastic job of going above and beyond to get us the PERFECT Explorer for us. He also made sure we were all set up before we left with o Taylor did a fantastic job of going above and beyond to get us the PERFECT Explorer for us. He also made sure we were all set up before we left with our apps and knowledge of the features. More

Great sales staff, awesome selection Very personable, knowledgeable, and friendly staff. Emailed me quickly after my initial inquiry, had the car ready to go for a test drive, answered al Very personable, knowledgeable, and friendly staff. Emailed me quickly after my initial inquiry, had the car ready to go for a test drive, answered all my questions and seemed happy to help me! More

Good experience Jeremy Boniface, Tony Mosey & Tom W did a great job on customer service. It makes a difference when purchasing 2 new vehicles at the same time. Jeremy Boniface, Tony Mosey & Tom W did a great job on customer service. It makes a difference when purchasing 2 new vehicles at the same time. More

Oil Change Brought our car in to the Quick Lane for an oil change and went and ran errands. Went as expected, work was completed before I returned and it was re Brought our car in to the Quick Lane for an oil change and went and ran errands. Went as expected, work was completed before I returned and it was ready to go. More

Overall always good The only issue was that there was a dent in the door of the new vehicle. It was disappointing. The dealership was more than willing to get the issue t The only issue was that there was a dent in the door of the new vehicle. It was disappointing. The dealership was more than willing to get the issue taken care of but the person they gave me to line up didn't get back to me after leaving a message. When my wife and I went back three days later to purchase a new vehicle for her as well, Tony asked about it. When I told him what happened he took care of the issue. As of today it has been repaired. More