Luther Family Ford

Honest and helpful My dad has been working with Steve for year, so I figured I should start doing the same thing. Steve has continually gone out of his way to take care My dad has been working with Steve for year, so I figured I should start doing the same thing. Steve has continually gone out of his way to take care of us. Great man/employee and great company, proud ford owner. More

Dealer review Good vehicles, and good service, Any issues are handles in a most efficient manner. Dealership personnel are always very helpful and try and make you Good vehicles, and good service, Any issues are handles in a most efficient manner. Dealership personnel are always very helpful and try and make your experience with Luther a pleasant visit. More

replace steering wheel and relall work The reason I continue to come back for repairs and buy vehicles is the same reason, you always take care of me. People are always helpful and courteou The reason I continue to come back for repairs and buy vehicles is the same reason, you always take care of me. People are always helpful and courteous , wish I could remember the name of the maintenance scheduler he was great. More

Warranty work My experience with the staff in the service department has been very good. They have listened to my concerns regarding my vehicle and also provided me My experience with the staff in the service department has been very good. They have listened to my concerns regarding my vehicle and also provided me with a loaner in place of my 2018 F-150. Hopefully as this is the 3rd time in the shop (2nd time in Fargo), we can get to the root of the AC issue and I can stay cool for the rest of the summer! More

Purchase of 2015 Ford Focus Spencer, Nathen and Jeremy were great. Smooth and easy transaction from start to finish. Covered all the bases to help me make an informed decision. V Spencer, Nathen and Jeremy were great. Smooth and easy transaction from start to finish. Covered all the bases to help me make an informed decision. Very friendly and and no pressire! More

Used Car Sales Tyler was great to work with on finding a used car that had all the amenities I wanted in my budget. Ben was able to give me a better interest rate an Tyler was great to work with on finding a used car that had all the amenities I wanted in my budget. Ben was able to give me a better interest rate and term than what even my own bank offered me. When the check engine light came on the next day, Eric not only went above and beyond to make sure the current problem was taken care of as soon as possible, but to also prevent future problems. Overall, I am very impressed with Luther Family Ford. More

Oil change Quick Lane Oil change… This service and Customer wait times…could be greatly improved. There should be a designated Lane established for people Quick Lane Oil change… This service and Customer wait times…could be greatly improved. There should be a designated Lane established for people who would like an oil change and or a tire rotation. I sat in line for over an hour waiting for an oil change… Then vehicle in front of me had an oil change + tire rotation. This is a very long process... your wait times could and sometimes are over an hour and a half (1.5hs) for a simple oil change service that should take less <30 minutes per vehicle tops… I realize waiting for another vehicle for an oil change and except that, but having to wait for two oil changes and then an unexpected tire rotation plus oil change is what I find is unacceptable for an advertised service of being a oil change service center. In closing I would suggest reviewing with your service staff… And take considerations or other measures to keep oil changes lanes dedicated for just that an oil change… Anything else ie: tire rotation etc. should be in another dedicated lane only with oil change option … I believe in doing this it would immensely help improve your customer service at your dealership. Respectfully Kevin More

oil change I feel if you have purchase a new vehicle that there should be sometype vip to have your car serviced .My wife and I waited over a hour and a half to I feel if you have purchase a new vehicle that there should be sometype vip to have your car serviced .My wife and I waited over a hour and a half to hav e oil changed and tire rotation you could get that done in many locations in town and be done in 15 minutes thats why I gave you a 3 rating More

The service and support I received was OUTSTANDING! The service and support I received was outstanding. I was purchasing a vehicle on my own for the first time. My sales associate, Tim Zastrow, was pr The service and support I received was outstanding. I was purchasing a vehicle on my own for the first time. My sales associate, Tim Zastrow, was professional and thorough. He helped me find the right vehicle for my needs. The finance associate, Shari LeNoue, was professional and very informative in helping me make the right financing decision. The leadership at this Dealership was also outstanding. Jon Bechtold is always friendly, professional and very supportive. We have purchased all of our vehicles from Luther Family Ford in Fargo due to their SERVICE - sales, financing and the actual Service Department. Brad Jordet and his team are simply the best. They too are professional and go out of their way to make a service event easy. I will always refer family and friends to Luther Family Ford. More

Luther ford Luther Family Ford is a very helpful, friendly and knowledgeable Ford dealership. Ford motor products are well built and dependable. It was a great Luther Family Ford is a very helpful, friendly and knowledgeable Ford dealership. Ford motor products are well built and dependable. It was a great experience. More