Luther Family Ford

Great people to work with I've bought my last 4 cars there everybody I've worked with has been great to work with I won't buy a car from anyone else I've bought my last 4 cars there everybody I've worked with has been great to work with I won't buy a car from anyone else More

Fast, and efficient. Courtesy Van zipped me right back to work, didn't accept my tip offer, and my truck was repaired by noon. I had several recall fixes to get done, plus Courtesy Van zipped me right back to work, didn't accept my tip offer, and my truck was repaired by noon. I had several recall fixes to get done, plus some warranty work, and it was all fixed by 1pm roughly. Amazing. -John More

2017 Ford Escape rear liftgate issue Purchased new on August 16,2017 at this dealership. Brought back on 12/11/17 because of intermittent instances of the lift gate closing but not latchi Purchased new on August 16,2017 at this dealership. Brought back on 12/11/17 because of intermittent instances of the lift gate closing but not latching completely. After approx. 1 1/2 hours I was told that after having to remove the lift gate and realign the bottom clearance, that the problem was corrected. However, in early January, 2019, I noticed that the same problem was occurring. I brought it back for service at 10:00 am on 1/14/19. After approx. 1 1/2 hours I was told the problem had been taken care of with adjustment to the top of the door this time. As I drove out of Luther's lot I thought about checking but didn't bother. When I got back home in Moorhead, I did check and was extremely disappointed to discover we still had the same problem. I called immediately and was told to come back at 1:30 pm which I did. After 3 hours I was assured that the problem had finally been taken care of. So far, so good but I am a bit nervous about the same issue showing up in the future - especially after the 3 yr/ 36,000 mi bumper to bumper warranty has expired! I drive a 2001 Ford Escape, we purchased new (from Valley Ford - Fgo.), without any major issues to date. My wife typically drives the 2017 Escape and the reason we purchased it was based on the great track record I have had with my vehicle. I sincerely hope she won't be disappointed. Ron Ochocki More

Bought new F250 This is the third pickup I have purchased from Luther Family Ford. Once again the team hit it out of the park. Thanks to Dave and his colleagues I cou This is the third pickup I have purchased from Luther Family Ford. Once again the team hit it out of the park. Thanks to Dave and his colleagues I couldn’t have asked for a better experience!! More

Excellent service and customer relatiins Their service on my 2016 Fusion was completed on time and under budget. The problem was in the backup sensor. I was worried the costs would be excessi Their service on my 2016 Fusion was completed on time and under budget. The problem was in the backup sensor. I was worried the costs would be excessive due to the computer control system and have recently run out of warranty. The cost of the service work was one-third of the preliminary estimate, The service manager suggested the lower fee based on the reduction in the service e work completed. More

Leasing new truck Great experience with 2nd lease. Terry was great to work with and made the return of 1st lease and getting the 2nd one super easy. They had all the pa Great experience with 2nd lease. Terry was great to work with and made the return of 1st lease and getting the 2nd one super easy. They had all the paper work prepared and the truck ready to go out the door in under an hour. Terry also spent the time to explain all the new features of the new truck. More

Excellent Very helpful and took the time to explain everything. A no pressure atmosphere. They were very good at there are a. Would recommend to everyone and wo Very helpful and took the time to explain everything. A no pressure atmosphere. They were very good at there are a. Would recommend to everyone and would come back. More

Genuine service I have purchased 4 vehicles from Luther and each time the experience has been great. The customer service is excellent each and every time and far s I have purchased 4 vehicles from Luther and each time the experience has been great. The customer service is excellent each and every time and far superior to Gateway or the Chevy side. I worked with Garrett most recently and will continue to as long as he is there. Jeremy in Finance was great as always and even remembered the vehicle I bought from him 10 years ago - amazing! I will always recommend this dealership. More

Quality Service One of the main reasons that I continue driving Frod products, is the service I receive at Luther Ford Fargo. From the minute you drive into the serv One of the main reasons that I continue driving Frod products, is the service I receive at Luther Ford Fargo. From the minute you drive into the service bay to when your vehicle is ready for pickup , the attention they give to the customer is amazing. They review what work was completed in detail and take the time to address any future service work that may be on the horizon. Can’t express it any other manner than first class service. More

Always treated very well Dropped my Explorer off to get the brakes replaced. They checked them and said there was 50% left, no reason to replace them. Then did the service t Dropped my Explorer off to get the brakes replaced. They checked them and said there was 50% left, no reason to replace them. Then did the service that should be done at 100,000 miles. More