Luther Family Ford

Salesman very informative Very friendly. Very comfortable setting. Didn’t have to stand out in the cold looking at cars. Questions were answered in a way I could understand Very friendly. Very comfortable setting. Didn’t have to stand out in the cold looking at cars. Questions were answered in a way I could understand More

Awesome Sales person Dave Dave kept looking and found a great vehicle If you want great service go to Dave and Luther Ford All is good with Luther Ford Dave kept looking and found a great vehicle If you want great service go to Dave and Luther Ford All is good with Luther Ford More

Service was fast and efficient Waiting area was comfortable and relaxing. The service line moved quickly and my pickup was done before I imagined it would be. An explanation of the Waiting area was comfortable and relaxing. The service line moved quickly and my pickup was done before I imagined it would be. An explanation of the report on the service check was easily understandable. I paid and was out of the parking lot ahead of schedule. More

Very smooth and easy They were all very nice and helpful. No pressure. It was a smooth and easy process. Tony was very nice and showed us how to work the new car. They were all very nice and helpful. No pressure. It was a smooth and easy process. Tony was very nice and showed us how to work the new car. More

Recall and warranty My daughter bought a used 2015 Ford Focus and the weather stripping was torn on drivers door. We took it in to see if it would be covered under warran My daughter bought a used 2015 Ford Focus and the weather stripping was torn on drivers door. We took it in to see if it would be covered under warranty and was told it wouldn’t be but they would be happy to cover it at no cost. Thank you Luther Ford for your amazing customer service More

VERY GOOD THE PEOPLE WERE ALL VERY POLITE AND MET ALL MY NEEDS WORK WAS COMPLETED WHEN THEY SAID IT WOULD BE THAT WAS WONDERFUL WORK DONE WAS WARRANTY THE PEOPLE WERE ALL VERY POLITE AND MET ALL MY NEEDS WORK WAS COMPLETED WHEN THEY SAID IT WOULD BE THAT WAS WONDERFUL WORK DONE WAS WARRANTY More

Awesome Sales Alex is great. Friendly, courteous, prompt. Have already given his name out to people I know who are shopping. Will call him again for the next purcha Alex is great. Friendly, courteous, prompt. Have already given his name out to people I know who are shopping. Will call him again for the next purchase! More

Flooding - Refueling Issue. I had a weird issue after refueling my F150. I would turn the key, and it would spin over several times before starting. It ran rough, like it wa I had a weird issue after refueling my F150. I would turn the key, and it would spin over several times before starting. It ran rough, like it was flooded. It turned out to be a fuel sensor issue, so it was flooding. My service adviser, Steve Fischer, had the problem nailed down right away. My experience was great from the courtesy driver, to the receptionist, and the service adviser. There's a reason I keep going back to Luther's. More

Easy to work with Terry was easy to deal with and not pushy at all. I got a fair price for my trade and was able to make a deal. Terry was easy to deal with and not pushy at all. I got a fair price for my trade and was able to make a deal. More

Oil change -- and low tire pressure light on (again!!) I was due for an oil change, and my "low tire pressure" light was also on, so I figured it was time to have someone look at the car. The person was I was due for an oil change, and my "low tire pressure" light was also on, so I figured it was time to have someone look at the car. The person was very thorough in explaining what was wrong with my tires. But then last evening, I was ready to go someplace and the "low tire pressure" light was on AGAIN in my car and that makes me more than a little concerned, so I'll go back again on Monday morning to see what's happening -- maybe it's time for new tires?? More