Luther Family Ford

fast,simple,professional and courteous Great salesman and finance was quick. Very knowledgable staff. Love their cookies but couldn't get any because of covid-19. I survived with a cup of c Great salesman and finance was quick. Very knowledgable staff. Love their cookies but couldn't get any because of covid-19. I survived with a cup of coffee Lol. More

Great Service for our company van! The van was dropped off and completed within thirty minutes. We came later that day to pick it up without any problems. for our company van! The van was dropped off and completed within thirty minutes. We came later that day to pick it up without any problems. More

Excellent quick service! I came in and got in right away. There was a good explanation of future needs. I will need to rotate tires next time. There was a good explanation of future needs. I will need to rotate tires next time. More

recall being fixed I was impressed that the surfaces that were touched had been wiped/cleaned after service during this coronavirus pandemic. A very friendly staff. I was impressed that the surfaces that were touched had been wiped/cleaned after service during this coronavirus pandemic. A very friendly staff. Love those cookies. More

Sales and finance department were awesome to work with. They were very helpful and not trying to force me into buying something I didn't want. Definitely would go back for my next vehicle purchase. They were very helpful and not trying to force me into buying something I didn't want. Definitely would go back for my next vehicle purchase. More

Great experience. Tom and Ben were great to work with. Fast sales sales experience. Answered all my questions. Had the ready when I arrived. Finance was quick and got me out of there fast. Fast sales sales experience. Answered all my questions. Had the ready when I arrived. Finance was quick and got me out of there fast. More

The Works The employees are very courteous and professional. They explain and show you what you need to see and tell you how much it will cost approximately a The employees are very courteous and professional. They explain and show you what you need to see and tell you how much it will cost approximately although I think the labor rate is way overpriced. More

He is deaf The guy who always checks you in for your oil change appointment is why I do not like to go to Luther for oil changes. He makes me hate it more and m The guy who always checks you in for your oil change appointment is why I do not like to go to Luther for oil changes. He makes me hate it more and more every time I go. He won't listen to me. This time, when I drive into the garage and stop., he walked away. And didn't come back for about 5 minutes. Of course no one else would help me. He insisted I give him my phone number to write down. I told him I was waiting for my car. At the end he asked if I was leaving or staying... He made me go through a list of things that are recommended service items, even though I told him I only wanted an oil change several times. Question after question I said no to. He acts condescending, has no idea what customer service means. Every time I come he gets more and more rude. Get a clue, he needs to work under the car, not with customers! More

REcall work We had two work trucks that needed to come in for factory recall. I scheduled the work when our two crews were completing training with the hope to g We had two work trucks that needed to come in for factory recall. I scheduled the work when our two crews were completing training with the hope to get the trucks back before training was completed so the crews could get to their job sites. Staff at the service department were aware of the time sensitive nature of these repairs. I was very pleased with how quickly the got the trucks in and completed the repairs. I had the trucks back in service and ready for the crews way before they finished training. Administrative staff at the service counter was also friendly and efficient. Thank you, Gene Anderson Gateway Building Systems More

Very slow oil change service. Waited over 2 hours with only 2 cars in front of me. Was told each cars takes about 20 minutes. only 2 cars in front of me. Was told each cars takes about 20 minutes. More