Luther Family Ford

Luther family is a good place to go for service and vehicles the people are friendly and. Helpful been going their for along time best dealer in town vehicles the people are friendly and. Helpful been going their for along time best dealer in town More

Standard service Service was excellent, good people to work with. Working with Teri is always a good experience. Only let down was I asked for a concierge service Service was excellent, good people to work with. Working with Teri is always a good experience. Only let down was I asked for a concierge service and the person setting my appointment gave no details and specifics for pick up. Therefore the day of service I ended up dropping my vehicle off at the dealership at 7am for my 10:30 appt. Then they called me wondering why I canceled concierge service. At that point I told them, I didn’t hear anything or have any details so I did not know if it was going to happen or not More

Bit frustrated I bought a new 2019 Ford F-150 in December 2019. I've had to bring it in twice due to a sensor malfunction in the pickup causing loss of power and t I bought a new 2019 Ford F-150 in December 2019. I've had to bring it in twice due to a sensor malfunction in the pickup causing loss of power and the temp gauge showing overheating. 2nd time with the same problem with only 4,000 miles. Wasn't diagnosed correctly the first time. Hoping I will not have to come in a 3rd time soon with another problem. I communicated if the problem was not fixed this time, I would request a different pickup. Was covered by warranty but still an inconvenience. 2nd time I brought it in, asked for a car wash to go with the oil change (free car wash if a $50 or more service is provided) and my pickup was not washed. People were generally nice and communication was good. More

I came on the wrong day and they worked me right in. During this time it’s so hard to go out but found all employees masked and very pleasant. Thank you Ford! During this time it’s so hard to go out but found all employees masked and very pleasant. Thank you Ford! More

Great Service!! Easy to work with!! Timely response to setting up appointment. Very easy to drop off and pick up our vehicle. Friendly Staff members. setting up appointment. Very easy to drop off and pick up our vehicle. Friendly Staff members. More

Very fast service. I was in and out for my oil change before I finished my cup of coffee. I hope that they did a good job. No complaints so far though before I finished my cup of coffee. I hope that they did a good job. No complaints so far though More

Eric was able to my car in short notice which was greatly appreciated. Confirm that my faults were clear. Change my oil with specific I requested. He also set us up with body shop to get our other car fixed. appreciated. Confirm that my faults were clear. Change my oil with specific I requested. He also set us up with body shop to get our other car fixed. More

Great service Thank you for making the entire experience easy, quick and excellent in every way. From the moment I arrived, each person was kind, attentive and effi Thank you for making the entire experience easy, quick and excellent in every way. From the moment I arrived, each person was kind, attentive and efficient. More

Detailing Service was great. There was an issue/miscommunication but Eric was great and took care of everything. Very impressed with how he dealt with everything and the vehicle looks like ne issue/miscommunication but Eric was great and took care of everything. Very impressed with how he dealt with everything and the vehicle looks like new. This will be a regular visit for our vehicles. More

They were professional and prompt. They made a mistake, was quick to remedy and make it right. Overall a solid B+ rating on service I received. was quick to remedy and make it right. Overall a solid B+ rating on service I received. More