Luther Family Ford

Luther New Vehicle Purchase Salesperson, business professional, & manager were all great to work with. They took the time to explain everything in detail and were not pushy or fa Salesperson, business professional, & manager were all great to work with. They took the time to explain everything in detail and were not pushy or fakey. More

Oil Change The person taking my order this morning was hilarious. Great sense of humor. The oil change/wheel rotation was done efficiently and effectively. The person taking my order this morning was hilarious. Great sense of humor. The oil change/wheel rotation was done efficiently and effectively. Great service as alswys. More

Very Friendly and Professional Always happy when leaving the dealership. They treat you with respect and make sure that you know everything that was done to your vehicle. Problems a Always happy when leaving the dealership. They treat you with respect and make sure that you know everything that was done to your vehicle. Problems are brought to my attention and we also discuss the severity of it and how soon we need to correct the problem. More

Price I actually took it to another place to get fixed and he told me I needed both shocks in the back fixed for less than one fixed by Luther Ford. He ch I actually took it to another place to get fixed and he told me I needed both shocks in the back fixed for less than one fixed by Luther Ford. He charged me $600 for 2 and Luther Ford was charging me $700 for one. He also said that I would be back within a few months to get the other one fixed because it was bad also. Luther never said that to me. Doesn't leave very good trust in Luther. Terry at Luther who we worked with at the service center is always nice and helpful whenever we do bring our vehicle in for service. Need to give him a good word. More

Service for recall Performed software update without issues. Only disappointment was they could not tell me ahead of time how much time it would take. Did not take very Performed software update without issues. Only disappointment was they could not tell me ahead of time how much time it would take. Did not take very long. More

Travis, service specialist, was great! The warranty work was done on time, without any complications. Travis went the extra yard when questions were asked and he delivered on his promises. Thanks! was done on time, without any complications. Travis went the extra yard when questions were asked and he delivered on his promises. Thanks! More

Two issues, one resolved. I brought it in to get a rear window defrost and a issue with a door looked at. The rear window defrost was corrected but not the door issue, even a I brought it in to get a rear window defrost and a issue with a door looked at. The rear window defrost was corrected but not the door issue, even after bringing it back to the dealership. I've usually had all my issues addressed with them in the past so this is not the norm for experience with this service team. More

I’ve been a customer for over two years. The staff are always professional and welcoming, courteous . And the waiting area is clean and comfortable. always professional and welcoming, courteous . And the waiting area is clean and comfortable. More

Excellent Service! I still had a couple of months remaining on my leased 2017 Ford Escape and also over some miles. I was hoping I would be able to walk out with a new c I still had a couple of months remaining on my leased 2017 Ford Escape and also over some miles. I was hoping I would be able to walk out with a new car, without losing a ton of money. My sales rep, Terry, found a way to close out my current lease and helped me pick out a spectacular new 2020 Ford Escape SEL, without breaking the bank! My monthly payments are reasonable and I love my new car including the sun roof and the awesome technology upgrades. The customer service from the time I walked in the door to the time I left was amazing! More

Highly recommended! Our salesman, Dave Overland, was extremely friendly, professional, and helpful. He was even more accommodating AFTER he got the sale; which is extre Our salesman, Dave Overland, was extremely friendly, professional, and helpful. He was even more accommodating AFTER he got the sale; which is extremely refreshing. Thank you for tirelessly answering all our questions... and for an overall great buying experience! More