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Luther Family Ford

Fargo, ND

4.5
5,100 Reviews
With 12 President's Awards under our belt, we pride ourselves on excellent customer service! Our strong and friendly sales and service staff with many years of experience are committed to satisfying customers' needs.
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3302 36th St S

Fargo, ND

58104

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Showing 5,100 reviews

October 03, 2023

I was #4 in line for a “quick lube oil change” when the doors opened at 7:00 a.m. 90 minutes later the oil change was completed. 90 minutes. That’s ridiculous. More

by chrisregimbal10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one
Oct 03, 2023 -

Luther Family Ford responded

I apologize that we let you down when you were in for your last scheduled service. Quick Lane operates one “first come first serve” bay and two lanes that are reserved for appointments only. We expect each vehicle to spend 30-45 minutes on the bay as we do offer other services such as tire rotations, air filters, cabin filters, fuel filters, battery replacement, tire repair and replacement as well as some recalls. If you have places to be and things to do we offer shuttle service around the FM area at no charge. Please reach out if we can help you make an appointment for your next service.

October 02, 2023

Great service! Jared was attentive to what we were looking for and the budget we wanted to stick to. He made purchasing our vehicle painless and quick! More

by Katelyn S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Schlomann
October 02, 2023

A great experience . No feeling like I am getting screwed over like every other dealership does to you. I hate buying cars and car sales people. But Trevor was great to w More

by 25racingtas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor Mell
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2023

Got us the vehicle we wanted and it came in a little early as well. Pleasant experience More

by NYGAARD.D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Dryer
October 01, 2023

Luther Family Ford Dealership is a great place to buy a vehicle. All the people my wife and I interacted with were very nice and helpful. Josh our salesman was very nice, very helpful, answered all our que More

by pschultz2010
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Bechtold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Dryer
October 01, 2023

The best car buying experience I have had since buying cars. Both Ethans and Noah were great to work with and really came in clutch on securing my sale. Mavericks are hard to come by and when Ethan said h More

by Donavin M.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Bechtold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Kay? Where you at bro? 5 stars
October 01, 2023

Easy to make appointments, did quick work, reasonable pricing, friendly, great communication, easy payment methods More

by jlucht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2023 -

jlucht responded

Thanks for great service

October 01, 2023

I was in there over 5 hours for a quick lane oil change only. That’s ridiculous, I was there a couple minutes before they opened at 7 am and didn’t get done until 12:15 pm. This is the second time I got bu More

by nphanson78
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Bendickson
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2023

Received quick attention when I arrived. Was done much quicker than what I had anticipated and checked out very fast. More

by bob.oscar6721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luki Pusey
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2023

It was good He was nice to work with I know I spelled salesman name wrong ask Ben More

by packerbackerrw
Recommend Dealer
Yes
Employees Worked With
Trey he
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